Worthless
The single worst app I’ve ever seen. Nonfunctional. Totally worthless. People should be fired for this.
Sent in circles and circle!
The most flawed app possibly on the App Store! The app has me doing the same thing over and over and over again. To the point that I’m stuck Toth the SSID the modem has now, the app is just absolute garbage. Go to Xfinity or your service provider and set up your device for the 19th time. (My device is working great & everytime has been working great over and over again). Oh delete the app & reinstall it a dozen times. That should do the trick. Nope. (Get another product not made by Arris and it does the trick)!
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Hate it
If you upgrade your phone you lose the ability to use this app to connect to your device without factory resetting your device and then setting it back up with your new phone. Stick with the web install, at least you can access it from any device locally. If you know what you are doing you can connect to your device remotely via the web GUI. 👎🏻👎🏻 don’t use this app
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Unquestionably trash
I just wanted to test to install my new VPN in the router itself but this app is outrageously bad. It’s all already set up from like two years ago but it literally will not let me login with the account I’ve already created without trying to force me to do a factory reset first. Has the app owner been compromised? Is this some kind of shifty phishing attempt? You can’t even go back a screen to try a different option. You literally have to uninstall the whole damn thing to start a process over but the useless garbage app can only handle an initial setup. Nothing else.
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I Gave It A Try
I wanted to see what this offered, but it had varying results trying to connect to my network. A web browser did what I needed. Uninstalling seems to be the only way to restart the process.
No info in the app
Just opened my app and all I see if the basic info about my device. Can’t manage my network, set parental controls, etc. Not able to find any way online to get help from Arris.
Fist yourself
See title
Not configurable equipment
Never download the Firmware update . Useless app and equipment.
Just doesnt work
App wont even actually open for me, just shows me the surfboard logo endlessly
How is this useful?
My modem is in bridge mode. The only time I needed this app was when the modem wouldn’t connect to the ISP. The app requires Internet connection which makes it useless
Arris
Always have been pleased with Arris
Predatory
This app won’t even let you have access to your own modem unless you create an account and submit your email and info. Avoid Arris from now on.
Surfboard AX7800 w130 fix firmware issue please
Please not buy a any product of this brand they discontinue and his product not work more for not have any update of the firmware
WiFi communication error
Completely blocked from changing password or settings. It’s online with internet on G18 modem router. Clearer very poor software. Should easily connect if my computer or phone has internet from the modem/router
Useless App and Useless Customer Service
The app is about as useful as a rock for trying to fix issues during setup. My device repeatedly failed to download the required firmware updates, meaning it’s completely unusable.
Customer support is only available during work days, meaning that if you work from home and need the internet to do so it’s impossible to get any support with issues during the setup.
Can’t recommend anyone use the app or buys the hardware.
Customer support is only available during work days, meaning that if you work from home and need the internet to do so it’s impossible to get any support with issues during the setup.
Can’t recommend anyone use the app or buys the hardware.
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Enojado
Compré un equipo y me resultó muy malo
Does the job
I felt compelled to write a positive review just because there are a lot of bad ones out here. This app is for one thing and that is to help you install your modem. That’s it and it does so flawlessly. I’m not sure what the expectation is beyond that? It’s a modem, nothing else. Your ISP is responsible for firmware updates as long as you ensured it’s certified by them. It took all of 5 minutes to get my S33 installed. I downloaded ithe app, used it for said 5 minutes, and deleted it. I fully expect to not think about this modem again until it’s eol and needs to be replaced.
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Waste of time and space
Logged into Surfboard to see settings, check for firmware updates ISP might not have installed, etc. Arris touted this app as a better experience with more features. It is a lie. It is actually a way for them to harvest email addresses and find where their devices are in use. There are absolutely no additional features, and actually even fewer features than the devices own website.
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Why bother ? Pointless
This app takes the information that you provide to it and stores it on our page.. and then connect you to the pdf of the Manual.. there is a Webner fee that you can look at the quality of the connection.. but not in the app.. completely pointless
Cheeks
This app is cheeks
