No info in the app
Just opened my app and all I see if the basic info about my device. Can’t manage my network, set parental controls, etc. Not able to find any way online to get help from Arris.
Fist yourself
See title
Not configurable equipment
Never download the Firmware update . Useless app and equipment.
Just doesnt work
App wont even actually open for me, just shows me the surfboard logo endlessly
How is this useful?
My modem is in bridge mode. The only time I needed this app was when the modem wouldn’t connect to the ISP. The app requires Internet connection which makes it useless
Arris
Always have been pleased with Arris
Predatory
This app won’t even let you have access to your own modem unless you create an account and submit your email and info. Avoid Arris from now on.
Surfboard AX7800 w130 fix firmware issue please
Please not buy a any product of this brand they discontinue and his product not work more for not have any update of the firmware
WiFi communication error
Completely blocked from changing password or settings. It’s online with internet on G18 modem router. Clearer very poor software. Should easily connect if my computer or phone has internet from the modem/router
Useless App and Useless Customer Service
The app is about as useful as a rock for trying to fix issues during setup. My device repeatedly failed to download the required firmware updates, meaning it’s completely unusable.
Customer support is only available during work days, meaning that if you work from home and need the internet to do so it’s impossible to get any support with issues during the setup.
Can’t recommend anyone use the app or buys the hardware.
Customer support is only available during work days, meaning that if you work from home and need the internet to do so it’s impossible to get any support with issues during the setup.
Can’t recommend anyone use the app or buys the hardware.
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Enojado
Compré un equipo y me resultó muy malo
Does the job
I felt compelled to write a positive review just because there are a lot of bad ones out here. This app is for one thing and that is to help you install your modem. That’s it and it does so flawlessly. I’m not sure what the expectation is beyond that? It’s a modem, nothing else. Your ISP is responsible for firmware updates as long as you ensured it’s certified by them. It took all of 5 minutes to get my S33 installed. I downloaded ithe app, used it for said 5 minutes, and deleted it. I fully expect to not think about this modem again until it’s eol and needs to be replaced.
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Waste of time and space
Logged into Surfboard to see settings, check for firmware updates ISP might not have installed, etc. Arris touted this app as a better experience with more features. It is a lie. It is actually a way for them to harvest email addresses and find where their devices are in use. There are absolutely no additional features, and actually even fewer features than the devices own website.
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Why bother ? Pointless
This app takes the information that you provide to it and stores it on our page.. and then connect you to the pdf of the Manual.. there is a Webner fee that you can look at the quality of the connection.. but not in the app.. completely pointless
Cheeks
This app is cheeks
Literally Does Nothing
This app does literally nothing to manage the modem. Simply give stats that can easily be obtained from the web interface. No logs, not nothing. Why did I download this?
Can’t actually access my router
Router is already setup. I used the Surfboard Manager app. It told me to switch. I did. Central keeps insisting I am starting with a new router. I don’t want to start again. I’m already set up. Nuts that I can’t login with my existing credentials.
worst modem
junk
No customer support for bug fixes
Surfboard gateways, including the G36, require passwords between eight and 20 characters in length. However, the SURFBoard Central app can only handle passwords up to 15 characters in length.
That’s fine if you are a home user with a single device, but if you have a password policy across multiple devices that requires passwords longer than 15 characters this app will not work for you.
That’s fine if you are a home user with a single device, but if you have a password policy across multiple devices that requires passwords longer than 15 characters this app will not work for you.
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Good for set up but that’s it.
As other reviewers have stated after set up this app is useless.
