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MySparklight

MySparklight

by CableOne

208 ratings
77 reviews
🔧 Utilities
Free

Details

  • Released
  • Updated
  • January 26, 2024
  • September 14, 2026

Features

Developer

CableOne
✨Promote your app ✨
MySparklight screenshot #1 for iPhone
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MySparklight screenshot #6 for iPhone
iphone
ipad
📌Ready
Reviews summary↘︎
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❓4 answered
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About

Manage your internet services easily. Update your profile, view plan details, and pay bills. Optimize network performance with tools like speed tests and troubleshooting.

✓Service management
✓Profile updates
✓Bill payment
✓Network performance optimization
✓Speed tests
✓Troubleshooting tools
✓Customer support access
Show original description

What users say

Summarized from real user reviews of MySparklight. Based on 208 reviews and a 2.0/5 average, it highlights the 5 positives and 18 negatives reviewers mention most about this Utilities app.

Positive things

  • ✅Basic bill payment functionality works
  • 📊Ability to view billing history
  • 📱App availability for account management
  • 🌐WiFi speed visibility (when working)
  • 🔔Outage notification capability

Negative things

  • 🐛Frequent login failures and authentication issues
  • ❌Missing critical features after recent update
  • ⚠️Remote modem reset functionality removed
  • 🔧Service status/monitoring feature unavailable
  • 🐢Severe app lag and freezing
  • 📱Pixelated/rendering issues on mobile
  • 🚫Cannot view connected WiFi devices
  • 💳Payment method addition fails
  • 🔌Cannot manage autopay settings
  • 📞No live chat support functionality
  • 🌐Website equally non-functional
  • ⏱️Long customer service wait times
  • 🔄Endless loading loops and circular navigation
  • 📉Unreliable internet service with frequent outages
  • 💰Billing inconsistencies and unexpected charges
  • 🚫Cannot view service options or upgrade availability
  • 🔐Account access permission errors
  • 📵App crashes frequently
See all reviews
+1

What's New in MySparklight

30.0.0

September 14, 2026

General updates and improvements. Minor fixes and enhancements.

User reviews

Most RecentHighest RatedLowest Rated

Bad WiFi Bad App Bad Company

WiFi stops working on my phone, so I go to the app to see if it’s down (which is what I was told the app can do when I signed up). App doesn’t work when WiFi is down. Cool. So I turn WiFi off on my phone and go to the app. It says my WiFi is working perfectly. It is not. So I get up to look, the light on the device is red, indicating that it’s not working. So what’s the point of the app? The company is also a pain to work with. Can’t wait to cancel my service with Sparklight and use Century Link instead.
Show more
JenaChaney10JenaChaney10

Response from developer

Hi Jena, I'm really sorry to hear things haven’t gone smoothly. That’s definitely not the experience we want anyone to have. Thank you for speaking up about your troubles, please notify our product team about the app directly here: https://bit.ly/47Q2uL7. For any specific service issues, if our assistance is still needed, feel free to email Customer Experience at SparklightCares@sparklight.biz with your residential account number or the primary account holder's name and phone number linked to your service address. We will take it from there and notify our local team serving your area to take a closer look.

Inaccurate and Misleading

Total Waste of space - app is a busted POS - as a service tool it fails when it comes to situations like right now there’s an outage and it failed once again every time to identify it comes back with a message no outages detected and yet calling customer service the ivr system indicates an outage has been reported - The main reason people downloaded the app it was promised to have been a useful tool into management of services but it lacks in every aspect there of - you are much better off just using the website to make payments then to use this flakey app that constantly fails to provide correct information that lacks the tools necessary to check service statuses accurately - spare yourself the headache and don’t download the app just call customer support atleast then you can get the right information- this app won’t tell you anything other than there’s nothing wrong while your internet services are down after you’ve restarted factory reset your devices. just wasted your time
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Raydon PRaydon P

Response from developer

Hi Raydon, We understand your frustration and appreciate you taking the time to let us know. Your feedback is valuable, and you can share it directly with our Product team here https://bit.ly/47Q2uL7 or by emailing Customer Experience at SparklightCares@sparklight.biz.

Bs

Hate this for adding payment method I can’t see my bill
KimbricKimbric

Outages

Once again, I have an outage, and when I go to the app, it says everything is fine. Then I call in and they tell me that yes there is an emergency repair going on in your area. This happens every time I've ever had an outage. Not once is the app properly reflected that, and given me any kind of information.
I wish they could get this figured out so the app might actually be helpful.
Show more
KevinedcKevinedc

Random resets?

Sparklight was the worst provider I’ve ever had. And I’ve had HughesNet before. I’ll be watching something and then all of a sudden the internet is restarting itself. Nothing about outages or anything in the area. I was paying way too much to be having so many issues. I decided to get rid of Sparklight and just use the unlimited hotspot data on my phone for the WiFi.
Show more
Taylor B. W.Taylor B. W.
See 72 more reviews

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User experience

🐞

Reported Bugs

19 issues

Login button unresponsive or frozen

Bug

Username provided but rejected during login

Bug

Terms and conditions acceptance button non-functional

Bug

Payment method screen only appears when disconnected from WiFi

Bug

Add payment button changes color but does nothing

Bug

App out of sync after address change

Bug

Constant pixelation and rendering issues

Bug

App requires disconnect from WiFi to function properly

Bug

Autopay deactivate button impossible to use

Bug

Face ID sign-out loop

Bug

Autofill password compatibility issues

Bug

App crashes when opening

Bug

Support links unclickable

Bug

Chat function unresponsive

Bug

Endless loading cycles during updates

Bug

App freezes during form input

Bug

Login credentials rejected in app but work on website

Bug

Account disconnection notification after address change

Bug

Service option missing from app interface

Bug
✨

Requested Features

13 requests

WiFi device management - see connected devices

Feature

Data usage monitoring and tracking

Feature

Service status and diagnostic information

Feature

Remote modem/router reset capability

Feature

Ability to view service plan details

Feature

Speed test functionality

Feature

Upgrade/downgrade options in app

Feature

Live chat support that actually works

Feature

Outage notifications that function properly

Feature

WiFi password management

Feature

Upstream/downstream speed visibility

Feature

Service availability checker

Feature

Better autopay management controls

Feature

FAQ

What can I do with this app?

This app allows you to manage your Sparklight internet services. You can update your profile, view details about your current plan, and pay your bills. It also provides tools to optimize your network's performance, such as alerts, speed tests, and troubleshooting features.

Is this app free to use?

Yes, the app is free to download and use. There are no in-app purchases or advertisements mentioned, indicating it is a complimentary service for Sparklight customers.

How can I get help if I have issues?

The app provides direct access to customer support. You can reach out to the Sparklight customer support team directly through the app with just a tap, making it easy to resolve any service or network-related problems.

What features help with network performance?

The app includes several features to help optimize your network's performance. These include alerts for potential issues, speed test capabilities to check your internet speed, and troubleshooting tools to help diagnose and resolve network problems.