Bad charging practices
Bad business practices all the way around. Offer you lower fees if you’ve found a cheaper and better service.
Yeah, no thanks!
Response from developer
Hi RM, I’m really sorry to hear about your experience. That’s definitely not what we want for anyone. Your feedback means a lot, and I’d love to learn more so we can make things right. When you have a moment, could you email Customer Experience at SparklightCares@sparklight.biz with your residential account number or the primary account holder's name and phone number attached linked to your service address? I’m here to help however I can and would like to connect you with our local team serving your area.
Garbage app, garbage company
Response from developer
Hi There, I’m really sorry for the trouble you’ve had. That’s definitely not what we want for your experience. If you could send us an email to Customer Experience at SparklightCares@sparklight.biz with your residential account number or the primary account holder's name and phone number linked to your service address, I’ll make sure we get your concerns looked into and help get things back on track. Thanks for speaking up, we would like to share your experience with our local team serving your area who can best assist.
No Options on App
Response from developer
Hi TigerLilly, We’re really sorry for the frustration this caused and appreciate you taking the time to share your experience. We want to help get things sorted. For personalized assistance, please give our team a call at 877‑692‑2253, Monday–Friday, 8 a.m.–5 p.m. MST. For the latest updates and new features, you can also check our release notes anytime: • Customer Portal: Online Account Release Notes – Sparklight Support • Mobile App: MySparklight App Release Notes – Sparklight Support Thanks again for your feedback which you can also share directly with our team here https://bit.ly/40VYbZI helps us continue improving your experience.
