MySparklight User Reviews

Name: MySparklight
Rating: 2 (208 reviews)

MySparklight

CableOne

🔧 Utilities

Customer Experience

Positive experience6.5% of reviews

Neutral3.9% of reviews

Negative experience89.6% of reviews

~ Based on 77 written reviews from the US App Store.

What users say

Summarized from real user reviews of MySparklight. Based on 208 reviews and a 2.0/5 average, it highlights the 5 positives and 18 negatives reviewers mention most about this Utilities app.

Positive things

✅Basic bill payment functionality works
📊Ability to view billing history
📱App availability for account management
🌐WiFi speed visibility (when working)
🔔Outage notification capability

Negative things

🐛Frequent login failures and authentication issues
❌Missing critical features after recent update
⚠️Remote modem reset functionality removed
🔧Service status/monitoring feature unavailable
🐢Severe app lag and freezing
📱Pixelated/rendering issues on mobile
🚫Cannot view connected WiFi devices
💳Payment method addition fails
🔌Cannot manage autopay settings
📞No live chat support functionality
🌐Website equally non-functional
⏱️Long customer service wait times
🔄Endless loading loops and circular navigation
📉Unreliable internet service with frequent outages
💰Billing inconsistencies and unexpected charges
🚫Cannot view service options or upgrade availability
🔐Account access permission errors
📵App crashes frequently

Is MySparklight Safe?

MySparklight does not appear safe based on available data. AppsHunter Safety Score for MySparklight is 43/100.

This assessment is based on 208 user ratings, with an App Store average of 2/5.

Safety Analysis

21.6% of ratings point to a safe experience

4.3% of ratings suggest some concerns

74.0% of ratings point to a risky experience

~ Based on 208 App Store ratings for MySparklight.

Is MySparklight Legit?

MySparklight appears to be a legitimate app. AppsHunter Legitimacy Score for MySparklight is 95/100.

Based on 95 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Bad WiFi Bad App Bad Company

WiFi stops working on my phone, so I go to the app to see if it’s down (which is what I was told the app can do when I signed up). App doesn’t work when WiFi is down. Cool. So I turn WiFi off on my phone and go to the app. It says my WiFi is working perfectly. It is not. So I get up to look, the light on the device is red, indicating that it’s not working. So what’s the point of the app? The company is also a pain to work with. Can’t wait to cancel my service with Sparklight and use Century Link instead.

JenaChaney10

a month ago

Response from developer

Hi Jena, I'm really sorry to hear things haven’t gone smoothly. That’s definitely not the experience we want anyone to have. Thank you for speaking up about your troubles, please notify our product team about the app directly here: https://bit.ly/47Q2uL7. For any specific service issues, if our assistance is still needed, feel free to email Customer Experience at SparklightCares@sparklight.biz with your residential account number or the primary account holder's name and phone number linked to your service address. We will take it from there and notify our local team serving your area to take a closer look.

Inaccurate and Misleading

Total Waste of space - app is a busted POS - as a service tool it fails when it comes to situations like right now there’s an outage and it failed once again every time to identify it comes back with a message no outages detected and yet calling customer service the ivr system indicates an outage has been reported - The main reason people downloaded the app it was promised to have been a useful tool into management of services but it lacks in every aspect there of - you are much better off just using the website to make payments then to use this flakey app that constantly fails to provide correct information that lacks the tools necessary to check service statuses accurately - spare yourself the headache and don’t download the app just call customer support atleast then you can get the right information- this app won’t tell you anything other than there’s nothing wrong while your internet services are down after you’ve restarted factory reset your devices. just wasted your time

Raydon P

a month ago

Response from developer

Hi Raydon, We understand your frustration and appreciate you taking the time to let us know. Your feedback is valuable, and you can share it directly with our Product team here https://bit.ly/47Q2uL7 or by emailing Customer Experience at SparklightCares@sparklight.biz.

Bs

Hate this for adding payment method I can’t see my bill

Kimbric

2 months ago

Outages

Once again, I have an outage, and when I go to the app, it says everything is fine. Then I call in and they tell me that yes there is an emergency repair going on in your area. This happens every time I've ever had an outage. Not once is the app properly reflected that, and given me any kind of information.
I wish they could get this figured out so the app might actually be helpful.

Kevinedc

2 months ago

Random resets?

Sparklight was the worst provider I’ve ever had. And I’ve had HughesNet before. I’ll be watching something and then all of a sudden the internet is restarting itself. Nothing about outages or anything in the area. I was paying way too much to be having so many issues. I decided to get rid of Sparklight and just use the unlimited hotspot data on my phone for the WiFi.

Taylor B. W.

3 months ago

App problems

The app doesn’t work at all just say call tech support

010011011101

3 months ago

Bad charging practices

Charge you another months payment after you disconnect and deactivate your card. Saying She should have told you we don’t prorate and your next months service started 6 days prior to disconnect even though you paid on the beginning of the month you disconnected.
Bad business practices all the way around. Offer you lower fees if you’ve found a cheaper and better service.
Yeah, no thanks!

RM The Flash

3 months ago

Response from developer

Hi RM, I’m really sorry to hear about your experience. That’s definitely not what we want for anyone. Your feedback means a lot, and I’d love to learn more so we can make things right. When you have a moment, could you email Customer Experience at SparklightCares@sparklight.biz with your residential account number or the primary account holder's name and phone number attached linked to your service address? I’m here to help however I can and would like to connect you with our local team serving your area.

Log in problems

Even after waiting over 1 hour, and being transferred to incorrect departments, tech support said I could log in after the problem on their end was resolved. I was not able. I’m not able to reset my password either. Not pleased.

Martaydd

4 months ago

Not useful

Very basic app. Not useful. Worthless app. About the same as you would expect from this company

mwmit

4 months ago

Garbage app, garbage company

Absolutely useless garbage. I’ve tried logging in online. It wouldn’t go through so I called tech support and they said try the app. I tried the app, and it said the service is down. This happens every time I try to log in either online or in the app ever since I started the service 2 years ago. I was double-charged for the service and there is nobody who can help with it, and I can’t log in anywhere. Sparklight is a scam, use literally any other provider and save your money and sanity. Worthless embarrassment of a company.

Gooooooliop

4 months ago

Response from developer

Hi There, I’m really sorry for the trouble you’ve had. That’s definitely not what we want for your experience. If you could send us an email to Customer Experience at SparklightCares@sparklight.biz with your residential account number or the primary account holder's name and phone number linked to your service address, I’ll make sure we get your concerns looked into and help get things back on track. Thanks for speaking up, we would like to share your experience with our local team serving your area who can best assist.

Outage Reporting does not work

Outrage says no outrages. When you use the link and type in address, it verifies there is indeed an outage. Not necessarily the app but dumb that you can sign up for outage reports and it only reports when you use the link I’m canceling. Service is becoming a problem

LordPrelot

5 months ago

Not accurate

Spark light goes down frequently where I live but the app rarely shows there is an outage even though they KNOW 100% there is an outage. All part of data manipulation to say they have good uptime stats probably. I wish there were a good alternative.

Jack Dibbs

5 months ago

No Options on App

You know what would really be helpful and make me and my family feel safer? The ability to, oh idk, maybe have an option to see what devices are connected to our WiFi modem!!! I have no idea if neighbors, or my kids teen friends are connecting to our WiFi modem or anything! The so called “Bill Overview” tells you nothing but how many ways they’re bleeding you for all they can!

TigerLilly2021

6 months ago

Response from developer

Hi TigerLilly, We’re really sorry for the frustration this caused and appreciate you taking the time to share your experience. We want to help get things sorted. For personalized assistance, please give our team a call at 877‑692‑2253, Monday–Friday, 8 a.m.–5 p.m. MST. For the latest updates and new features, you can also check our release notes anytime: • Customer Portal: Online Account Release Notes – Sparklight Support • Mobile App: MySparklight App Release Notes – Sparklight Support Thanks again for your feedback which you can also share directly with our team here https://bit.ly/40VYbZI helps us continue improving your experience.

Absolutely awful

The app and website are terrible. It’s 2026 and the user experience is circa 2000. My bill is somehow $10 more expensive because my autopay “discount” ran out. Who charges more for guaranteed payment on YOUR terms?! What a joke of a company. Looking for an alternative. Starlink is looking really nice right now.

All4jesus.

7 months ago

Logging in is almost impossible

Gives me my username when I request it and then says it doesn’t exist when I try to log in ☠️

xSkullxCrusherx

7 months ago

Impossible to add a payment method

I’m struggling to add a payment method. The screen to open the add payment method only appears when I disconnect from WiFi. And after I input my credit card details and click add - nothing happens. The button changes color but there is no indication that anything is happening and nothing changes on my screen. The payment method seems to fail to be added.

This app really struggles for the size of the company and the amount of money they charge for subpar internet.

Dchdsfhfddhdarhiurd

7 months ago

Response from developer

Hi There, I'm sorry for the trouble you've had. Our Tech team’s ready to help! You can reach them by logging into your account at https://bit.ly/2qLQdET to chat, or give them a call at 877-692-2253, Monday through Friday from 8 a.m. to 5 p.m. MST. They’ll be happy to get things sorted out for you and if you could please report the issue to our Digital Services team directly here: https://bit.ly/47Q2uL7 it would be helpful. Thank you for speaking up and giving us a chance to offer direction!

Great Service

I love this company but lately the signal has been bouncing all over the place.

catoga41

7 months ago

Months now without basic functionality

Still no ability in the app (hybrid) or website to see anything more than what I am signed up for and that I am paying you. Still waiting for the simple basic ability to see what data usage is and be able to monitor it like we used to for years before you started “improving” things. Very upset!!!!

JTA4444

7 months ago

Pixel

Sometimes you can’t see the apps, read or type in a search because the screen is so pixelated. It happens often I suggest fixing this instead of offering an app that isn’t doing anything. The Sparklight app is not great. It’s is just something that takes up space on my iPad. I never use it.

Frustrated@FBAPP

8 months ago

Technically Awful

What is the point of having the convenience of an app when it’s always having TECHNICAL ISSUES?! Service is okay. Goes out at random times. I also don’t ever get the full 1G service that I actually pay for.

Lani__23