Bs
Hate this for adding payment method I can’t see my bill
Outages
Once again, I have an outage, and when I go to the app, it says everything is fine. Then I call in and they tell me that yes there is an emergency repair going on in your area. This happens every time I've ever had an outage. Not once is the app properly reflected that, and given me any kind of information.
I wish they could get this figured out so the app might actually be helpful.
I wish they could get this figured out so the app might actually be helpful.
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Random resets?
Sparklight was the worst provider I’ve ever had. And I’ve had HughesNet before. I’ll be watching something and then all of a sudden the internet is restarting itself. Nothing about outages or anything in the area. I was paying way too much to be having so many issues. I decided to get rid of Sparklight and just use the unlimited hotspot data on my phone for the WiFi.
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App problems
The app doesn’t work at all just say call tech support
Bad charging practices
Charge you another months payment after you disconnect and deactivate your card. Saying She should have told you we don’t prorate and your next months service started 6 days prior to disconnect even though you paid on the beginning of the month you disconnected.
Bad business practices all the way around. Offer you lower fees if you’ve found a cheaper and better service.
Yeah, no thanks!
Bad business practices all the way around. Offer you lower fees if you’ve found a cheaper and better service.
Yeah, no thanks!
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Log in problems
Even after waiting over 1 hour, and being transferred to incorrect departments, tech support said I could log in after the problem on their end was resolved. I was not able. I’m not able to reset my password either. Not pleased.
Not useful
Very basic app. Not useful. Worthless app. About the same as you would expect from this company
Garbage app, garbage company
Absolutely useless garbage. I’ve tried logging in online. It wouldn’t go through so I called tech support and they said try the app. I tried the app, and it said the service is down. This happens every time I try to log in either online or in the app ever since I started the service 2 years ago. I was double-charged for the service and there is nobody who can help with it, and I can’t log in anywhere. Sparklight is a scam, use literally any other provider and save your money and sanity. Worthless embarrassment of a company.
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Outage Reporting does not work
Outrage says no outrages. When you use the link and type in address, it verifies there is indeed an outage. Not necessarily the app but dumb that you can sign up for outage reports and it only reports when you use the link I’m canceling. Service is becoming a problem
Not accurate
Spark light goes down frequently where I live but the app rarely shows there is an outage even though they KNOW 100% there is an outage. All part of data manipulation to say they have good uptime stats probably. I wish there were a good alternative.
No Options on App
You know what would really be helpful and make me and my family feel safer? The ability to, oh idk, maybe have an option to see what devices are connected to our WiFi modem!!! I have no idea if neighbors, or my kids teen friends are connecting to our WiFi modem or anything! The so called “Bill Overview” tells you nothing but how many ways they’re bleeding you for all they can!
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Absolutely awful
The app and website are terrible. It’s 2026 and the user experience is circa 2000. My bill is somehow $10 more expensive because my autopay “discount” ran out. Who charges more for guaranteed payment on YOUR terms?! What a joke of a company. Looking for an alternative. Starlink is looking really nice right now.
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Logging in is almost impossible
Gives me my username when I request it and then says it doesn’t exist when I try to log in ☠️
Impossible to add a payment method
I’m struggling to add a payment method. The screen to open the add payment method only appears when I disconnect from WiFi. And after I input my credit card details and click add - nothing happens. The button changes color but there is no indication that anything is happening and nothing changes on my screen. The payment method seems to fail to be added.
This app really struggles for the size of the company and the amount of money they charge for subpar internet.
This app really struggles for the size of the company and the amount of money they charge for subpar internet.
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Great Service
I love this company but lately the signal has been bouncing all over the place.
Months now without basic functionality
Still no ability in the app (hybrid) or website to see anything more than what I am signed up for and that I am paying you. Still waiting for the simple basic ability to see what data usage is and be able to monitor it like we used to for years before you started “improving” things. Very upset!!!!
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Pixel
Sometimes you can’t see the apps, read or type in a search because the screen is so pixelated. It happens often I suggest fixing this instead of offering an app that isn’t doing anything. The Sparklight app is not great. It’s is just something that takes up space on my iPad. I never use it.
Technically Awful
What is the point of having the convenience of an app when it’s always having TECHNICAL ISSUES?! Service is okay. Goes out at random times. I also don’t ever get the full 1G service that I actually pay for.
Awful app
Not sure why the app was updated but it’s awful now. Doesn’t provide anything answers than ai slop.
What happened to remote reset?
This app started with remote reset and the new update happens and it said coming soon and now it’s completely gone. What is the point of the app anyways without it? I have been waiting for months and if sparklight doesn’t fix this on the app soon I am changing providers. This is dumb when every other provider has this feature! What am I paying so much for? Ugh!!
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