MySparklight User Reviews

Name: MySparklight
Rating: 2.1 (195 reviews)

MySparklight

CableOne

🔧 Utilities

What users say

Summarized from real user reviews of MySparklight. Based on 195 reviews and a 2.1/5 average, it highlights the 5 positives and 18 negatives reviewers mention most about this Utilities app.

Positive things

✅Basic bill payment functionality works
📊Ability to view billing history
📱App availability for account management
🌐WiFi speed visibility (when working)
🔔Outage notification capability

Negative things

🐛Frequent login failures and authentication issues
❌Missing critical features after recent update
⚠️Remote modem reset functionality removed
🔧Service status/monitoring feature unavailable
🐢Severe app lag and freezing
📱Pixelated/rendering issues on mobile
🚫Cannot view connected WiFi devices
💳Payment method addition fails
🔌Cannot manage autopay settings
📞No live chat support functionality
🌐Website equally non-functional
⏱️Long customer service wait times
🔄Endless loading loops and circular navigation
📉Unreliable internet service with frequent outages
💰Billing inconsistencies and unexpected charges
🚫Cannot view service options or upgrade availability
🔐Account access permission errors
📵App crashes frequently

Top reviews

Most Recent Highest Rated Lowest Rated

Bad charging practices

Charge you another months payment after you disconnect and deactivate your card. Saying She should have told you we don’t prorate and your next months service started 6 days prior to disconnect even though you paid on the beginning of the month you disconnected.
Bad business practices all the way around. Offer you lower fees if you’ve found a cheaper and better service.
Yeah, no thanks!

RM The Flash

a month ago

Response from developer

Hi RM, I’m really sorry to hear about your experience. That’s definitely not what we want for anyone. Your feedback means a lot, and I’d love to learn more so we can make things right. When you have a moment, could you email Customer Experience at SparklightCares@sparklight.biz with your residential account number or the primary account holder's name and phone number attached linked to your service address? I’m here to help however I can and would like to connect you with our local team serving your area.

Garbage app, garbage company

Absolutely useless garbage. I’ve tried logging in online. It wouldn’t go through so I called tech support and they said try the app. I tried the app, and it said the service is down. This happens every time I try to log in either online or in the app ever since I started the service 2 years ago. I was double-charged for the service and there is nobody who can help with it, and I can’t log in anywhere. Sparklight is a scam, use literally any other provider and save your money and sanity. Worthless embarrassment of a company.

Gooooooliop

2 months ago

Response from developer

Hi There, I’m really sorry for the trouble you’ve had. That’s definitely not what we want for your experience. If you could send us an email to Customer Experience at SparklightCares@sparklight.biz with your residential account number or the primary account holder's name and phone number linked to your service address, I’ll make sure we get your concerns looked into and help get things back on track. Thanks for speaking up, we would like to share your experience with our local team serving your area who can best assist.

No Options on App

You know what would really be helpful and make me and my family feel safer? The ability to, oh idk, maybe have an option to see what devices are connected to our WiFi modem!!! I have no idea if neighbors, or my kids teen friends are connecting to our WiFi modem or anything! The so called “Bill Overview” tells you nothing but how many ways they’re bleeding you for all they can!

TigerLilly2021

5 months ago

Response from developer

Hi TigerLilly, We’re really sorry for the frustration this caused and appreciate you taking the time to share your experience. We want to help get things sorted. For personalized assistance, please give our team a call at 877‑692‑2253, Monday–Friday, 8 a.m.–5 p.m. MST. For the latest updates and new features, you can also check our release notes anytime: • Customer Portal: Online Account Release Notes – Sparklight Support • Mobile App: MySparklight App Release Notes – Sparklight Support Thanks again for your feedback which you can also share directly with our team here https://bit.ly/40VYbZI helps us continue improving your experience.

Absolutely awful

The app and website are terrible. It’s 2026 and the user experience is circa 2000. My bill is somehow $10 more expensive because my autopay “discount” ran out. Who charges more for guaranteed payment on YOUR terms?! What a joke of a company. Looking for an alternative. Starlink is looking really nice right now.

All4jesus.

5 months ago

Logging in is almost impossible

Gives me my username when I request it and then says it doesn’t exist when I try to log in ☠️

xSkullxCrusherx

5 months ago

Impossible to add a payment method

I’m struggling to add a payment method. The screen to open the add payment method only appears when I disconnect from WiFi. And after I input my credit card details and click add - nothing happens. The button changes color but there is no indication that anything is happening and nothing changes on my screen. The payment method seems to fail to be added.

This app really struggles for the size of the company and the amount of money they charge for subpar internet.

Dchdsfhfddhdarhiurd

5 months ago

Response from developer

Hi There, I'm sorry for the trouble you've had. Our Tech team’s ready to help! You can reach them by logging into your account at https://bit.ly/2qLQdET to chat, or give them a call at 877-692-2253, Monday through Friday from 8 a.m. to 5 p.m. MST. They’ll be happy to get things sorted out for you and if you could please report the issue to our Digital Services team directly here: https://bit.ly/47Q2uL7 it would be helpful. Thank you for speaking up and giving us a chance to offer direction!

Great Service

I love this company but lately the signal has been bouncing all over the place.

catoga41

5 months ago

Months now without basic functionality

Still no ability in the app (hybrid) or website to see anything more than what I am signed up for and that I am paying you. Still waiting for the simple basic ability to see what data usage is and be able to monitor it like we used to for years before you started “improving” things. Very upset!!!!

JTA4444

5 months ago

Response from developer

Hi JTA, We hear how frustrating this is, and we’re truly sorry for the experience you’ve had. Access to usage details is important, and we appreciate you sharing your feedback while our Digital Services team continues working on improvements. For the latest updates and enhancements as they roll out, you can follow the Release Notes here: 👉 https://bit.ly/3VVNR1r If you’d like to share your feedback directly with the team working on the app, you can do so here: 👉 https://bit.ly/4qL2z8D Thank you for taking the time to speak up—we know this matters, and your feedback helps shape what’s coming next.

Pixel

Sometimes you can’t see the apps, read or type in a search because the screen is so pixelated. It happens often I suggest fixing this instead of offering an app that isn’t doing anything. The Sparklight app is not great. It’s is just something that takes up space on my iPad. I never use it.

ZZZ@night

6 months ago

Technically Awful

What is the point of having the convenience of an app when it’s always having TECHNICAL ISSUES?! Service is okay. Goes out at random times. I also don’t ever get the full 1G service that I actually pay for.

Lani__23

7 months ago

Awful app

Not sure why the app was updated but it’s awful now. Doesn’t provide anything answers than ai slop.

Tedqwerty

7 months ago

What happened to remote reset?

This app started with remote reset and the new update happens and it said coming soon and now it’s completely gone. What is the point of the app anyways without it? I have been waiting for months and if sparklight doesn’t fix this on the app soon I am changing providers. This is dumb when every other provider has this feature! What am I paying so much for? Ugh!!

Evaaaaaaaaaaaaaaaaaaaaaa

7 months ago

Response from developer

Hi Eva, We know it’s disappointing when the app doesn’t feel useful, but you can keep up with improvements and new features in our release notes here: https://bit.ly/3VVNR1r And please share direct feedback with our app team (what’s missing or not working for you) here: https://bit.ly/4qiOWO9 Thank you for speaking up, your feedback is appreciated and helps us tremendously.

Auto pay

How about fixing the deactivate button for auto pay? It’s impossible to turn off

Simsidy

8 months ago

No service option

No availability for service. Cannot view prices for upgrade options. I have to call and since sparklight bought up other companies, the wait time is asinine. Sad that the customer service wait time and ability to upgrade online went from good to trash overnight.

ChiliK

8 months ago

Need service option

I can’t do anything without the service option. Literally been months.

Jahoda main

8 months ago

App out of Sync

My Sparklight mobile phone app has been saying that my account is disconnected after I moved addresses. This caused me to be late on a payment because I thought autopay would still be working. I have to call to make payments over the phone now and write down when my bills are due. Can’t wait until a better service comes to my small town.

romeop1998

8 months ago

Response from developer

Hi Romeo, I’m really sorry for the trouble you’ve had. That’s definitely not what we want for your experience. If you could send us an email to SparklightCares@sparklight.biz with your residential account number or the primary account holder's phone number linked to your service address, I’ll make sure we help review the issue on our end. Additionally, our billing team can also look into things as well. You can reach them by logging into your account at sparklight.com to chat, or give them a call at 877-692-2253, Monday through Friday from 8 a.m. to 5 p.m. MST.

Not sure what I’m even paying for

I have never written an app review in my life, and probably won’t ever again, but the fact that I’m not even able to view the services my account is associated with, or view anything but my payment history is beyond me. I’d love to know what extra benefits I get paying twice as much in a 350 sq/ft apartment by myself with 4 devices than my friend in a 3 bedroom house with an entire family.

We get the same speed, internet is fixed and seems like the same service, but again, it’s not like I can check! Seems the only thing I can do without issue or at all is pay my bill. Never had an issue with that. There’s my excuse for the 1 star I’m required to limit my rating to.

TayStu.2

8 months ago

Response from developer

Hi TayStu.2, We completely understand how frustrating it can be when a feature you rely on isn’t fully available yet. Please know our Digital Strategy Team is actively working to stand up the Service Pages and associated features in both the Customer Portal and Mobile App. If you’d like to stay updated on progress, you can check out our Release Notes for the Mobile App: MySparklight App Release Notes – https://bit.ly/3VVNR1r

App

It’s not the service im upset about . It’s the fact Sparklight updated their app months ago and took away some key features that has been “coming soon “ for months now as well. It’s very inconvenient, even with me updating my app I was assuming it would have went back the way it was previously.

Tayah19980810

8 months ago

Response from developer

Hi Tayah, We hear you and want to let you know our team is aware of this concern with certain features. It is a work in progress, and they are working to bring it all back for customer use at a later date. Here are the release notes for the app to stay up to date on any new developments as they occur: https://bit.ly/3VVNR1r

Pixel

ZZZ@night

9 months ago

Response from developer

Hello, We apologize for your experience and know that our team would appreciate the feedback you have shared. Please submit this issue directly with the Digital Services department here: https://bit.ly/47Q2uL7. Thank you for reaching out and speaking up!

Utterly disappointed

Sparklight has continued to be the WORST service I’ve ever had regarding internet services. Constant outages and they don’t update their outage detector so I’m constantly doing troubleshooting only to learn it’s their terrible service. They don’t give a single care about the customer experience. Also don’t expect to get a credit for the ridiculous amount of outages . You’ll get a dollar and some change if you even get one after going through a 34 minute phone call. Somehow they manage to be in an outage right in the middle of everytime I have an important meeting going on which in turn results in me having to figure out a backup solution because my primary ISP is only concerned about money. Get it together sparklight. I can’t wait until GFiber finishes in my area so I can forget about this massive waste of a money company.

DTREKT

9 months ago

Response from developer

Hi There, I'm really sorry to hear things haven’t gone smoothly. That’s definitely not the experience we want anyone to have. Thank you for speaking up and I'd like to dig in and help make it right. When you get a chance, could you send us an email to SparklightCares@sparklight.biz with your residential account number or the primary account holder's name and phone number linked to your service address? I’ll take it from there and do my best to help!