SWEPCO vs MySparklight
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
SWEPCO
Manage your utility account with ease. View and pay bills, report power outages, and track restoration progress. Access billing history, compare energy usage, and set up paperless billing and alerts.
- Report power outages
- Check outage status
- View and pay bills
- Manage account details
- View billing history
- Compare energy usage
- Paperless billing enrollment
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Welcome to a better way to manage your account with our customer mobile app. You can view and pay your bill, report an outage, check outage status, manage your accounts, view billing history, and more! Use the "Remember me" feature to make login a breeze. Everything is now at the touch of your fingertips. Features include: OUTAGE INFORMATION - Report a power outage - Check outage status and track restoration progress - Easy access to view outage maps in your area ACCOUNT MANAGEMENT - Choose "Remember me" to skip logging in each time you use the app* - View your real-time account balance, payment due date, and balance details - View and download your bill (PDF) - Pay immediately for free from your bank account - Make automatic or scheduled payments - Other ways to pay (credit/debit card, in-person, by phone) - Switch between multiple accounts ENERGY USAGE - Compare how your current usage compares to last month or the same time last year SETTINGS - Enroll in and manage your paperless billing - Add or delete your bank accounts - Enroll in and manage billing and outage alerts *Logging into the SWEPCO app requires an active account that is registered online at SWEPCO.com
MySparklight
Manage your internet services easily. Update your profile, view plan details, and pay bills. Optimize network performance with tools like speed tests and troubleshooting.
- Service management
- Profile updates
- Bill payment
- Network performance optimization
- Speed tests
- Troubleshooting tools
- Customer support access
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The MySparklight app puts your account at your fingertips. Easily manage your services, view account information, make payments, manage billing preferences, and stay informed with important updates—all from your mobile device. With MySparklight, you can: • View account and service details • Make payments quickly and securely • Manage Auto Pay and Paperless Billing • Access billing and payment information • Receive important account notifications • Contact customer support Download MySparklight today for a simple, convenient way to manage your account on the go.
Screenshots
Verdict
The clearest difference is rating: SWEPCO at 2.9 against MySparklight's 2.0. SWEPCO also leads on review sentiment (16% vs 6%). On price, ratings volume, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
SWEPCO holds the better App Store score, 2.9 against 2.0. Both are backed by a comparable volume of ratings — 100 and 208 respectively. Written reviews point the same way: 16% of SWEPCO's written reviews are positive against 6% of MySparklight's.
SWEPCO ships an update monthly, MySparklight fortnightly. The most recent releases landed on September 14, 2026 and September 19, 2026 respectively.
| Parameter | SWEPCO | MySparklight |
|---|---|---|
| Price | Free | Free |
| Rating | 2.9 (100 ratings) — better | 2.0 (208 ratings) |
| Positive reviews | 16.0% of reviews — better | 6.5% of reviews |
| Number of ratings | 100 | 208 — better |
| Update frequency | Monthly | Fortnightly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPod | iPhone, iPad, iPod — better |
| Requires iOS | 15.0 — better | 15.6 |
| Further details — not scored | ||
| Size | 35 MB | 38 MB |
| Age rating | 4+ | 4+ |
| Developer | American Electric Power | CableOne |
Customer experience
SWEPCO
MySparklight
Bugs and requests
SWEPCO
Not enough reviews yet to summarise bugs or requests.
MySparklight
Reported bugs
19 issues- Login button unresponsive or frozen
- Username provided but rejected during login
- Terms and conditions acceptance button non-functional
- Payment method screen only appears when disconnected from WiFi
- Add payment button changes color but does nothing
Show 14 moreShow fewer
- App out of sync after address change
- Constant pixelation and rendering issues
- App requires disconnect from WiFi to function properly
- Autopay deactivate button impossible to use
- Face ID sign-out loop
- Autofill password compatibility issues
- App crashes when opening
- Support links unclickable
- Chat function unresponsive
- Endless loading cycles during updates
- App freezes during form input
- Login credentials rejected in app but work on website
- Account disconnection notification after address change
- Service option missing from app interface
Requested features
13 requests- WiFi device management - see connected devices
- Data usage monitoring and tracking
- Service status and diagnostic information
- Remote modem/router reset capability
- Ability to view service plan details
Show 8 moreShow fewer
- Speed test functionality
- Upgrade/downgrade options in app
- Live chat support that actually works
- Outage notifications that function properly
- WiFi password management
- Upstream/downstream speed visibility
- Service availability checker
- Better autopay management controls
In-app purchases
SWEPCO
No in-app purchases
MySparklight
No in-app purchases
