Manage your services, view account details, and make payments securely from your mobile device. Stay informed with important updates and access billing information conveniently.
What We Love
- ✅ Basic bill payment functionality works
- 📊 Ability to view billing history
- 📱 App availability for account management
- 🌐 WiFi speed visibility (when working)
- 🔔 Outage notification capability
Room to Improve
- 🐛 Frequent login failures and authentication issues
- ❌ Missing critical features after recent update
- ⚠️ Remote modem reset functionality removed
- 🔧 Service status/monitoring feature unavailable
- 🐢 Severe app lag and freezing
- 📱 Pixelated/rendering issues on mobile
- 🚫 Cannot view connected WiFi devices
- 💳 Payment method addition fails
- 🔌 Cannot manage autopay settings
- 📞 No live chat support functionality
- 🌐 Website equally non-functional
- ⏱️ Long customer service wait times
- 🔄 Endless loading loops and circular navigation
- 📉 Unreliable internet service with frequent outages
- 💰 Billing inconsistencies and unexpected charges
- 🚫 Cannot view service options or upgrade availability
- 🔐 Account access permission errors
- 📵 App crashes frequently
