Subscription
Why does it wait till the end to tell me that there is a $99 annual subscription it is criminal
Live data usage not updating.
Live data usage not updating. It shows 0% for all devices and 0 kbps usage for upload and download.
Issues with iPhone 17 Pro
I got several issues with my eero pro network.
Internet installation
Kaine was the best!!!
New Install
Pablo is an excellent work ethic
Let’s see if you are hacking proof.
Soon to be determined
Highly recommend!
Simple and eazy setup. Connected to internet in under 15min. Cheers!
Don’t pay for premium version it does not work
This app is not good. If you have choice, use different provider. Don’t bother trying the premium version of app it literally doesn’t do anything it says, they won’t remind when free trial about to end, didn’t tell me they charged for next month just saw a charge from Apple and had to dig through various method to figure out what the heck I was being charged for. Disputed the charge and they gave me a prorated refund for the 1 day I had their dumb subscription when I contested the SECOND I figured out what it was. Also have not opened or used app in weeks. Actually a Scam.
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Easy peasy
Crazy easy if you have amazon acct
New User
Complicated Setup
Notifications are here!
The eero app has a lengthy history, and improvements have been steady, if not slow in coming. However, 2 very significant additions are here: the “Unassigned” Profile, and the “Notifications Bell”.
Notification Badges on the eero Home Screen icon have been there since the beginning, but having to hunt down in the app what changed was often tedious, even fruitless! You got badges for software updates, monthly performance reports, and new or changed devices, but searching the app was necessary to determine what changed. This has recently been made much easier with a “Bell” icon added to the top right of the “Home” page of the app. A red badge on the bell indicates a new or changed device (depending on a selectable option), and may indicate other features in the future, for instance, to point you to an available software update. The Unassigned Profile” make it much simpler to manage new and unknown devices, to either assign them to your own profiles, or leave them to be discarded in time. Great job, eero. At this time, I only see four necessary features that are lacking: 1) Allowing for earlier or requesting a new software update. 2) Allowing an unwanted device to be removed from the network, and not just paused. 3) Ability for a user to save and restore all their eero network settings.And, 4) Create a mechanism to allow easy assignment of multiple “Private device” addresses to one single device - after all, this is for our home network, and it should be easier to keep track of all private addresses for a single named device, even if Apple mysteriously changes between the Private Wi-Fi Address “Off”, “Rotating”, and Fixed” setting. BTW, Apple could fix this issue by letting us make “Off” a permanent setting for our personal eero Wi-Fi network that we would identify as our “Home Network”. Then, even if you need to “forget” your network (as in resetting it), when you reconnect your iPhone, it would stay on “Off” instead of a new “Fixed” or “Rotating” IP address. Oh well, as Mick Jagger said, “You don’t always get what you want.” In any event, the eero app has graduated to the big time! And I’d like to add that eero Customer Service and Technical Support are on a level the same as Apple Support. Thanks, eero, you are the bomb!
Notification Badges on the eero Home Screen icon have been there since the beginning, but having to hunt down in the app what changed was often tedious, even fruitless! You got badges for software updates, monthly performance reports, and new or changed devices, but searching the app was necessary to determine what changed. This has recently been made much easier with a “Bell” icon added to the top right of the “Home” page of the app. A red badge on the bell indicates a new or changed device (depending on a selectable option), and may indicate other features in the future, for instance, to point you to an available software update. The Unassigned Profile” make it much simpler to manage new and unknown devices, to either assign them to your own profiles, or leave them to be discarded in time. Great job, eero. At this time, I only see four necessary features that are lacking: 1) Allowing for earlier or requesting a new software update. 2) Allowing an unwanted device to be removed from the network, and not just paused. 3) Ability for a user to save and restore all their eero network settings.And, 4) Create a mechanism to allow easy assignment of multiple “Private device” addresses to one single device - after all, this is for our home network, and it should be easier to keep track of all private addresses for a single named device, even if Apple mysteriously changes between the Private Wi-Fi Address “Off”, “Rotating”, and Fixed” setting. BTW, Apple could fix this issue by letting us make “Off” a permanent setting for our personal eero Wi-Fi network that we would identify as our “Home Network”. Then, even if you need to “forget” your network (as in resetting it), when you reconnect your iPhone, it would stay on “Off” instead of a new “Fixed” or “Rotating” IP address. Oh well, as Mick Jagger said, “You don’t always get what you want.” In any event, the eero app has graduated to the big time! And I’d like to add that eero Customer Service and Technical Support are on a level the same as Apple Support. Thanks, eero, you are the bomb!
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Easy set up
Great little product but works wonders
Familia Gutiérrez
Excelente súper rápido y fácil de poner
Expensive, limited support window
Product was supported for 60 months, meaning to stay supported product cost is $60/ yr. ; Plus set up expense. Moving to a new router was very cumbersome.
Terrible backup network screen
My internet goes down, I know there’s an option to connect my hotspot to my eeros. For some reason, being 2ft, 5ft, and 10ft away from either eero, neither wants to connect to my hotspot for more than a minute before trying to reconnect to the WAN that’s currently down. The menu for connecting the backup network is buggy, as it wouldn’t show me my hotspot half the time, and the other half it wouldn’t save my new settings for it.
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Installation
Aucune aide du tout
So easy
Following the app for set up was so easy and fast.
Just got eero through t-mobile and its a rip off
Eero charges a premium subscription for Dynamic DNS, which is a standard feature on countless routers. The moment I discovered that, I immediately got rid of my Eero in favor of literally any other router. I will never buy a Eero product, and I will never recommend one to anyone. Eero is absolute junk.
I looked up how much this mesh system costs: $600. A $600 router, and they still lock Dynamic DNS behind a paid subscription. That is absolutely ridiculous.
Before you go to the store and buy one of these, think twice. You can buy a Netgear, TP-Link, Asus, or Google router for less money, and all of them give you far more customization without requiring a subscription. I know for a fact that with Netgear and TP-Link you can configure VPNs, firewalls, Dynamic DNS, and countless other advanced settings without being nickel-and-dimed. They’re cheaper, offer more features, give customers more control, and are simply better products.
And why does a router even need an identity protection subscription? That’s just another pointless add-on. If they aren’t paywalling firewall functionality, then the firewall should already be providing the protection most people actually need.
As you can probably tell from this review, I’m genuinely appalled by the decision to lock very basic networking features behind a subscription.
To make matters worse, I also discovered this router is app-only. You can’t even manage it through a web browser like virtually every other router on the market. Once again, Eero is absolute junk and nowhere near worth its $600 price tag. I’ve worked with enterprise networks and fiber ONTs for over 10 years, and this is by far the worst router experience I’ve ever had. I refuse to pay for their subscription. I’m just going to call T-Mobile, ask whether they expect this router back, and if they don’t, I’m literally throwing this $600 mesh router in the trash.
Edit: I also discovered Eero is an Amazon brand, which explains the lack of consumer customization and the unparalleled level of greed. Given Amazon’s business model, I also have questions about what telemetry this router collects. It’s an Amazon brand so tracking your data is on par with Amazon.
I looked up how much this mesh system costs: $600. A $600 router, and they still lock Dynamic DNS behind a paid subscription. That is absolutely ridiculous.
Before you go to the store and buy one of these, think twice. You can buy a Netgear, TP-Link, Asus, or Google router for less money, and all of them give you far more customization without requiring a subscription. I know for a fact that with Netgear and TP-Link you can configure VPNs, firewalls, Dynamic DNS, and countless other advanced settings without being nickel-and-dimed. They’re cheaper, offer more features, give customers more control, and are simply better products.
And why does a router even need an identity protection subscription? That’s just another pointless add-on. If they aren’t paywalling firewall functionality, then the firewall should already be providing the protection most people actually need.
As you can probably tell from this review, I’m genuinely appalled by the decision to lock very basic networking features behind a subscription.
To make matters worse, I also discovered this router is app-only. You can’t even manage it through a web browser like virtually every other router on the market. Once again, Eero is absolute junk and nowhere near worth its $600 price tag. I’ve worked with enterprise networks and fiber ONTs for over 10 years, and this is by far the worst router experience I’ve ever had. I refuse to pay for their subscription. I’m just going to call T-Mobile, ask whether they expect this router back, and if they don’t, I’m literally throwing this $600 mesh router in the trash.
Edit: I also discovered Eero is an Amazon brand, which explains the lack of consumer customization and the unparalleled level of greed. Given Amazon’s business model, I also have questions about what telemetry this router collects. It’s an Amazon brand so tracking your data is on par with Amazon.
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Dangerous
I was required to download the app yet it would not download unless I put a credit card or other payment info in the App. Within 30 minutes I had unauthorized charges to my account. The app did work fine once downloaded. It’s either a bug or a scam.
Easy to use
Love this app it’s easy yo use and set every up. Really like that you can set up profiles for everyone.
