eero wifi system User Reviews

Customer Experience

Positive experience40.8% of reviews
Neutral10.5% of reviews
Negative experience48.7% of reviews

~ Based on 952 written reviews from the US App Store.

What users say

Is eero wifi system Safe?

eero wifi system appears safe based on user ratings. AppsHunter Safety Score for eero wifi system is 96/100.

This assessment is based on 200,207 user ratings, with an App Store average of 4.8/5.

Safety Analysis

96.3% of ratings point to a safe experience
1.3% of ratings suggest some concerns
2.5% of ratings point to a risky experience

~ Based on 200,207 App Store ratings for eero wifi system.

Is eero wifi system Legit?

eero wifi system appears to be a legitimate app. AppsHunter Legitimacy Score for eero wifi system is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Hands down, best replacement easy setup fast router on the market.

My ISP has been Spectrum. I am not getting 1G Speed until eero took over. 💪🏽

Customer service

Had the best tech to come out .

Awesome System, One Flaw Please Fix

I absolutely love my Eero and the way in which it constantly protects against internet threats. It even reports on these threats. Here’s where the flaw is - you can’t identify where on your devices these are coming from. PLEASE IMPLEMENT A REAL TIME TEXT OR ALERT WHEN THE SYSTEM IDENTIFIES A THREAT AND WHAT DEVICE THE THREAT IS COMING FROM SO USERS CAN SELF IDENTIFY AND STOP THESE AS THEY HAPPEN. It’s impossible to look at the activity area and identify what you were doing at the time the issue occurred. If these were alerted real time, users could at least possibly figure out where the threat is coming from. If Eero would do this, the system would be perfect and I would raise my review to 5 stars.
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VPN/Paywall

VPN is hidden behind a subscription.

Keeps you up to task

Handy little feature when there’s a software update it downloads on its own but instead of installing in the background after hours it has a handy way of letting you know by stopping all functions without notice. And if you happen to check the app as you go through the checklist of why is my WiFi not working you’ll see a handy notice but only in the app that asks if you would like to install the update. Not that you have a choice because your WiFi is out until you actually install the software.
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Family room

10/10

Easy setup

I’m 64 and feel like I’m somewhat technically challenge. However, this was very simple.

The app keep crashing each time I try to log into it

It ok but the app been crashing for two days each time I try to log into it

No

Quit asking

Too many devices to connect and doesn't work.

So complicated to use. Instructions lame

Drops connection constantly and covers about half the advertised area

Drops connection on a fiber feed, dumps devices from my network and lets random unknown devices connect and 200Kbps using 100% of the data on a 500Mbps service, two upsales 3 units plus 2 extenders for less coverage area dead zones and pathetic data speeds coupled with 20-30 disconnects a day and over 24hrs in wasted time with customer service calls. I can without a doubt call this system trash, because it is trash and it covers about 18’ radius not 25’ and it keeps increasing its unuseability that has caused the loss of multiple days of work and is becoming a liability towards my livelihood with two service location both not receiving the data speeds I’m being charged for and that’s pathetic having had dial-up connections just as fast and twice as reliable as this terrible system is. 3 times the power is required to cover less of a footprint and 4 times the amount of devices to cover that area is not an upgrade nor is the eero system eco friendly or green.
On a side note the leaves on the plants in the room with the main eero have been turning brown (not yellowing) like sunburnt crispy and dropping off the plants and another has completely burnt in less than 5 months and is starting to do the same to half my fig tree that is facing the eero, only half so I know these things are putting off enough radiation to burn plants to their demise is gonna lead me to research into this because it’s not looking like these things are even remotely safe or practical nor cost efficient at all. Really curious what has been using bandwidth on the 6g since I have nothing that uses that, but it’s connecting to something and whatever it is it’s not in the device list.
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No device deletion

I had to reset my whole home network because there’s no way to delete unknown devices in the app or known devices for that matter!

Your system sucks

I bit it. I was told it was simple to install and very good at improving signal. Your instructions are absolutely ridiculous and very difficult to follow and does not allow back up to prior point. I hate the system and will tell my associates to pass on even considering the system. An angry annoying waste of my time. It will now go to my garage in a dustbin
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Eero routers

I could build a better router using Linux and iptables with NAT filtering. For example my laptop would contain two network interfaces, one for fast ethernet and wifi. I would enable the following services on the Linux router: DHCP, DNS, SQUID PROXY, IPTABLES & PORT FORWARDING, SSH, IMAP and HTTPS. My domain name would be Malakhisaddiq.gov. The above domain name would be configured in all the config files for the above services, specifically DNS. ALL local traffic destined to the services SSH (22), DNS (53) , IMAP (993), and HTTPS (443) are NATTED to SQUID (local 777). Any local traffic destined to ports (22, 53, 993, and 443) from SQUID (local 777) not destined to the local WIFI network will be NATTED from the local WI-FI network to the public Ethernet network. Any traffic from the public Ethernet network not destined to SSH (22), IMAP (993), HTTPS (443), and DNS (53) are dropped. Any traffic from the public Ethernet network destined to SSH (22), IMAP (993), HTTPS (443), and DNS (53) are NATTED to the local WIFI network. MAC address filtering will be enabled in DHCP. Finally I would contact INTERNIC and have them register my domain name Malakhisaddiq.gov on the .gov root domain server.
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Does the job

I love this app and I love how user-friendly it is... however it does seem to conflict with my ISP from time to time, limited functionality especially with regards to 2.4 or 5 GHz.. (no dedicated 2.4) steering doesn't work as intended often...
The thing that is absolutely blows my mind away is that you cannot put content filters for the guest network... so all my kids have to do is go to the guest network? Or when their friends come over I have to choose between sharing my home network or no filters? You have to rethink that.
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Buggy

The amount of unsaved progress I have lost because of this buggy software. I wish I could leave but I am stuck with them.

Wow

Très performant

Zito fiber optic install

John was extremely professional and very informative. Our install did not go seamlessly as it should have. John spent over 3 hours in and out of our home, to the pole, which was not nearby.
All the while he was positive that the install would take place. He represents Zito well and provided us w/superior customer service. He’s a keeper !
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Technicians

Very kind and fast felt safe in my home being an only female in house and they helped me learn everything

Recommended

A very user friendly router. We have had our Eero for years without any problems. Highly recommend.