How it is possible
To have such a trash app. I didn’t think it could be possible but it is. App says i need to onboard my router… I don’t. I pause internet for my kid and it continues to toggle off when I leave the app. Put in my code for verification and the circle of death is spinning for 5 minutes ….
Extremely limited
You can see sparse, general info about the modem, and nothing more. Instead of using this app, just point your browser to the IP address of the modem and you will get detailed info and the opportunity to manage some modem settings.
Pointless
There is zero reason for this app. I can’t even check and upgrade the firmware…
Can't even log in
I used the old Arris app and recently moved so I had to set up my wifi at the new spot. The legacy transfer process failed dozens of times and even attempting to set up a new account failed. I can't change my wifi name or password except potentially going through a 3rd party. This is so janky and embarrassing do better.
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An entire app for a phone number
Basically just asks you if it works. And if it doesn’t automatically work it tells you to call the service line. Literally 0 functionality in this garbage software
