Very convenient
To and from work, using another rideshare can cost me almost a full hour or two of work. Prime charges less that a third of that. Major money saver. Now I feel I can navigate around without burning a hole in my wallet.
Removed scheduling
I used to be able to schedule a ride in advanced a couple hours before or the night before. I don’t drive currently and for the past 6 months it’s been the only way I’ve gotten to work. I used it daily. With no warning or anything they removed the ability to schedule a ride in advance on the app. I’ve been late every day I’ve used it since. I have a job. I need to keep this job. If you were going to remove the feature then a heads up would have been nice. I’m now scrambling to find reliable transportation because this isn’t anymore.
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Response from developer
We’re sorry to hear about your experience. We’d love to help you directly—please reach out to our support team at support@spare.com so we can assist you right away.
Removed a feature without warning
It seems they removed the ability to schedule a ride ahead of time without making note of it in any patch notes. Great job. Now I get to be more likely to be late for work because these times are inconsistent as hell.
Response from developer
Thank you for sharing your feedback. We're sorry for the frustration this has caused. Ride scheduling may vary depending on program settings, and we understand how important reliable timing is, especially for getting to work. To explore this further for your specific area, don't hesitate to get in touch with us at support@spare.com so we can provide you with direct assistance and tailored guidance.
Never written a app review before
But boy oh boy does this app stink!!
Pickup time said around 1:58
Driver got there around 1:49
Left a note in app saying my dad got off at 2:00.
Told driver my dad has diabetes and can barely walk, since he got there 10 minutes early from pickup time, driver said he could not wait 10 minutes.
So he left my dad who can barely walk, gave a false pickup time and abandoned my 63 year old dad!!
I am extremely infuriated with this app and the services southwest prime offers.
I hope this business gets bought out by better professionals and put a designated pickup time in the app.
Never using this apps services again.
Very disappointed in the driver and the app.
Pickup time said around 1:58
Driver got there around 1:49
Left a note in app saying my dad got off at 2:00.
Told driver my dad has diabetes and can barely walk, since he got there 10 minutes early from pickup time, driver said he could not wait 10 minutes.
So he left my dad who can barely walk, gave a false pickup time and abandoned my 63 year old dad!!
I am extremely infuriated with this app and the services southwest prime offers.
I hope this business gets bought out by better professionals and put a designated pickup time in the app.
Never using this apps services again.
Very disappointed in the driver and the app.
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Not Great
I used to like using SW Prime to take me around the southwest Twin Cities metro, but those days are now behind me. You’ll be hard pressed to find wait times that are shorter than 30 minutes and a lot of the time, you can end up waiting up to an hour just for your driver to pick you up. Service isn’t the best once you get on since it isn’t a guarantee that your driver will prioritize your needs. Would no longer recommend as a cheaper alternative to Uber or Lyft, especially if you want to go somewhere on time.
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Love the service, the app is garbage though
Just as it says. The service is great but the app is useless.
It does not work as intended
The only thing that works is an immediate pickup from a location to the airport. The app shows no rides available from the airport or even worse, no rides available when you schedule a ride for a later time or date. You have to call to book any ride other than an immediate pickup from your location to the airport. SW drivers are always laughing and saying that everybody complains about the app. Crazy, but still SW Prime is the best deal and value in town.
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Easy to use app , Awesome service !
Always friendly drivers, great service and Freaking affordable price! Love this service! Thank you Kevin , Wayne, Rob, Tod, Al, Rosy, and all of you Awesome drivers!
Yo App developers, please show the names of the drivers, feels nice when the drivers talk to you by your name and it’s nice if we thank them by their name; it’s just a humble suggestion. Overall Allison a great experience wit the application as well. 🥰
Yo App developers, please show the names of the drivers, feels nice when the drivers talk to you by your name and it’s nice if we thank them by their name; it’s just a humble suggestion. Overall Allison a great experience wit the application as well. 🥰
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Great Service!
I use this app and the time and only have good things to say. Thanks for providing the service!
Worst interface ever!
I’d give it 0 stars if I could ! Usually takes multiple app refreshes to work. Very Glitchy search inquiry, destinations un-clickable at times, longer wait times , inefficient ride grouping/carpooling.
Many days it quicker to walk 2 miles to work than wait on this apps “technology” ...
Idk who this developer is but this app istrash ! Spend the extra $1 and take a uber.
Many days it quicker to walk 2 miles to work than wait on this apps “technology” ...
Idk who this developer is but this app istrash ! Spend the extra $1 and take a uber.
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Works well
The app is straight forward and easy to use. I love how it’s not cluttered or busy. The service works just as well and if not better than Uber or Lyft. Highly recommend to give it a try.
Great way to get around
I like the app, it’s really easy to use and save the places I’ve been picked up or dropped off
Affordable transport for the sw suburbs
App is easy to use like Lyft or Uber but even more affordable with the ride sharing. Highly recommend!
Awesome!
Super user friendly to figure which bus to take and when! Great app!
Works great so far!
Another great option getting around!
Love it
New apps really easy to use. Like how I can save locations
South West Prime App
Finally, the 4th update to the Southwest Prime App is making the App easy to use, which results in fast service. The App begins with: Where do you want to go? Type in where you want to go. Next click on: where do you want picked up from? Type in where you want picked up. Click on the Request Ride button and you will see the ETA of your SW Prime Van. About 5-6 minutes before your van arrives, you can see the van close to your pickup location. Reminder: Be ready for the van, before you Request a ride. The driver can only wait 3 minutes. If you think the van driver will wait longer, the driver gets a call from the dispatcher & tells him/her to leave if the person who requested a ride, is not walking toward the van. Usually, a ride will arrive in 2-3 minutes or 5-8 minutes. But if the weather is cold, rainy or snowy, there will be a longer time for your SW Prime Van driver to arrive. No matter what, be ready when you Request a SW Prime ride. If you Request a ride at the end of the day, remember to wait until you arrive at your transit stop. No one can predict when a bus will arrive or if problems develop!
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Worst change ever
Not only taking much much much longer to get to and from places but also having sometimes more than an hour wait to go less than 10 miles from place to place. Also, there is still no way to be able to use your Go To card as a form of payment for a ride not connected to taking a city bus.
