Bad
Really stupid App
Horrible Experience. Don’t rent from anyone who uses this
This app is so unintuitive, clumsy and annoying, despite an elegant interface. Support is unresponsive. The support chat is with a lousy AI bot. When you do get a response, it will probably go to junk mail (never a good sign). I rather cancel my reservation than continue to use this app.
Response from developer
Hi Swingin' Siena, We're sorry to hear about your frustrating experience with our app. We appreciate your feedback and are actively working on improvements. We're committed to making our interface more user-friendly and intuitive. We're also enhancing our support system to ensure you get timely and effective assistance. We'll address the email issue to prevent messages from going to junk mail. Please reach out to us directly at communicationcenter@sweetinn.com so we can assist you with your reservation and any other concerns. Thank you for your patience and understanding. We hope to provide you with a better experience soon. Best, The Sweet Inn team
Completely unreliable app and provider
This app does not function, just like their customer service. Beware, not a good service provider.
Service client incompétent
Le lendemain de notre checkin a Barcelone, la serrure connectée ne fonctionne plus. Il est 19h, et nous n’avons aucune affaire avec nous, hormis notre portefeuille. Le service client prétend envoyer un technicien qui doit arriver dans 30 minutes, mais qui n’arrive qu'au bout de 4h, avec 4 clés, et aucune ne fonctionne pour ouvrir la porte. Il part chercher « la bonne clé » à l’agence qui n’est qu’à 5 minutes de l’appartement, mais ne revient qu’au bout d’une heure. Avec 20 clés, mais toujours pas la bonne. Il faudra encore 2h pour que Sweet Inn se décide à appeler un serrurier et que celui ci vienne ouvrir la porte à coup de perceuse dans la serrure à 2h du matin… pour finalement découvrir que la pile était sortie du boîtier, et que celui ci n’était donc plus alimenté …
Évidement le service client est extrêmement difficile à joindre, promet de nous rappeler pour nous donner des nouvelles, mais ne le fait jamais, et nous a même MENTI en affirmant que le technicien était venu au bout de la demi heure d’attente, qu’il n’y avait personne, qu’il a pu ouvrir et fermer la porte, et est reparti.
Le service client nous prend donc pour des idiots … par quel miracle a-t-il pu faire cela sachant qu’il n’a jamais été capable d’ouvrir la porte en notre présence, qu’il a conclu que la clé était perdu, et qu’il a même fini par nous dire qu’il n’était jamais venu lorsqu’on l’a confronté ??
Bref, À FUIR !!
Évidement le service client est extrêmement difficile à joindre, promet de nous rappeler pour nous donner des nouvelles, mais ne le fait jamais, et nous a même MENTI en affirmant que le technicien était venu au bout de la demi heure d’attente, qu’il n’y avait personne, qu’il a pu ouvrir et fermer la porte, et est reparti.
Le service client nous prend donc pour des idiots … par quel miracle a-t-il pu faire cela sachant qu’il n’a jamais été capable d’ouvrir la porte en notre présence, qu’il a conclu que la clé était perdu, et qu’il a même fini par nous dire qu’il n’était jamais venu lorsqu’on l’a confronté ??
Bref, À FUIR !!
Show more
Avoid if possible
The company motto is “Book an apartment, be treated like a hotel guest”. Laughable. Corporate VRBOs are bad enough in general but this is devoid of humanity. Ridiculous to have to download an app to deal with the rental. And “we typically respond in 2-3 minutes “???? I’ve been waiting 30 so far.
Horrible User Experience
I booked an apartment in Milan via booking.com and had to sign in for this app to complete the booking process. The service operators are unfriendly, the app was crashing twice. It is really a traveller‘s nightmare.
Not the way I like!
Don‘t like to get my access via an app.
I also needed a second access for elevator and didn‘t found directly…more stress than helpful!!
I also needed a second access for elevator and didn‘t found directly…more stress than helpful!!
Unacceptable reliability
Staying in an apartment where the guests are required to use this app to open and close the door. Worked for two days, then stopped working. As a guest you have to use this app to lock and unlock your apartment…this should be completely reliable. It is not.
Unreliable
I would avoid booking a rental that uses this app.
At first I thought the digital key was a plus (wouldn’t have to coordinate with them in event of late transport, etc). Digital key has been unreliable. Just spent 10+minutes on hold with support because the key was offline; they didn’t resolve it but another resident let us in the building. The app seems to have good information on the appliances in the apartment but they don’t all match. The app says that “the host” usually responds to chat messages within a few minutes, but my experience is it is closer to 24 hours. Not to mention what another reviewer mentioned: it requires using data on my international plan, making the stay not at all cost effective.
This app is not a good replacement for a key or a real person. In the future, I will not book a place that requires this app.
At first I thought the digital key was a plus (wouldn’t have to coordinate with them in event of late transport, etc). Digital key has been unreliable. Just spent 10+minutes on hold with support because the key was offline; they didn’t resolve it but another resident let us in the building. The app seems to have good information on the appliances in the apartment but they don’t all match. The app says that “the host” usually responds to chat messages within a few minutes, but my experience is it is closer to 24 hours. Not to mention what another reviewer mentioned: it requires using data on my international plan, making the stay not at all cost effective.
This app is not a good replacement for a key or a real person. In the future, I will not book a place that requires this app.
Show more
I hate this
I very much don’t like that in order to access the Airbnb you need to download their company’s app. To add insult to injury, the app is janky and doesn’t work well on mobile; it won’t recognize messages from the host as read, which then prevents you from seeing a quarter of the UI of the main page, from which you need to access the digital keys to your Airbnb.
How annoying to add extra need for wifi/data to your vacation, especially when it doesn’t work well!
How annoying to add extra need for wifi/data to your vacation, especially when it doesn’t work well!
Show more
Unusable
The bookings page automatically closed the app every time I tried to open it.
Pas de réponse.
Équipe parisienne désagréable, offensante et peu professionnelle.
Vérifiez vos informations et faites bien le check in sinon ils prennent votre caution.m à tord.
Vérifiez vos informations et faites bien le check in sinon ils prennent votre caution.m à tord.
It doesn’t work
I just downloaded the app and it doesn’t work. I cannot sign in (even though I can on my computer).
It doesn’t send you an e-mail when you submit a password change request.
There is no response from the “bot”/person when I contacted them for assistance.
It doesn’t send you an e-mail when you submit a password change request.
There is no response from the “bot”/person when I contacted them for assistance.
Working great
Working great!!!!!
Not Compatible for International Travellers
Definitely not reliable. Made a booking which keeps disappearing, and was unable to retrieve. Person in contact seen my message and decided not to reply. Had my debit card details on it and wasn’t sure if it will be charged extra and was not getting any response. Will definitely NOT recommend. Very worried now.
Show more
Jb
Amazing App !!!!
Sweet inn
So useful and easy to book my trips and moreover perfect service during the stay !
Great appartement
Thanks Maria and Lisa for hospitality, the appartement and the services is so nice and I hope a next time in Tel Aviv 🙂
Poor service - could not even login
I could not login with the booking reference that they sent, I asked for help, a week later, still no reply. Who knows what the App is like, but the customer service is non existent.
