No digital pay options on app
No Apple Pay etc on app.
Lovely professional people!
amazing food and value
Rewards Rarely Work
Just attempted to use my $10 off birthday reward. Was informed that I already used it, which I have not. This is a regular occurrence for rewards on this app, birthday or otherwise.
Not As Great As Usual
I count on Sweetfin for superb poke bowls. This one had very little salmon and avocado and was loaded with extra cucumber. Not okay. The second time I’ve gotten a messed up bowl from the Venice store—the first time the poke was drowning in large pieces of kale, not chopped up.
Hopefully this negative review will spur improvement for the next round…
Hopefully this negative review will spur improvement for the next round…
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Worst app ever, customer service is useless
The app is a glitchy, unusable mess. Cannot reorder an item or really do anything at all on it. Tried using their regretfully SMS-only “customer service”, they pretend they’ve never heard of any of the issues cited occurring before, even though these reviews are full of incidents just like mine. They refuse to admit a problem with their tech, and then sent me down a rabbit hole of absurd “solutions” that do not work either. No genuine attempt to make things right—just a lot of useless corporate-speak that they cut-and-paste in response to my requests for assistance. Basically the usual brick wall denial of problems that you often find from smug tech companies. Plus they try and blame outside issues like your wifi connection, which has zero to do with this glitchy, badly-designed app’s inability to function. The restaurant is great—but this app wasted so much of my time and energy, and Sweetfin’s lack of interest in actually helping me get an order placed or make up for my inconvenience (on multiple occasions) has killed my desire to eat there again. Bad people.
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Response from developer
Thank you for your feedback and for bringing this to our attention. We sincerely apologize for any inconvenience or frustration and would love another opportunity to remedy this matter for you. Can you please reach out to our support team directly at sweetfin@thanx.com and reference this app review?
