Sweetfin appears to be a legitimate app. The AppsHunter Legitimacy Score for Sweetfin is 93 out of 100 points across 7 verification signals from App Store and developer data.

Sweetfin Reviews: Is It Legit?

Name: Sweetfin
Rating: 4.80459 (2963 reviews)

Sweetfin

🌟 Lifestyle

🍔 Food & Drink

Customer Experience

Positive experience40.9% of reviews

Neutral2.3% of reviews

Negative experience56.8% of reviews

~ Based on 44 written reviews from the US App Store.

What users say about Sweetfin

Reviews of Sweetfin are mostly negative: the Food & Drink app is rated 4.8/5 from 3K App Store ratings. What users like most: delicious food, rewards and discounts. Top complaints: glitchy and buggy app, poor customer service. Summarized from real user reviews.

Positive things

🥤Delicious food
💳Rewards and discounts
🚀Quick and easy ordering

Negative things

🐛Glitchy and buggy app
🤖Poor customer service
💳Incorrect pricing and charges
🔄Inability to reorder past orders

Is Sweetfin Safe?

Sweetfin appears safe based on user ratings. AppsHunter Safety Score for Sweetfin is 96/100.

This assessment is based on 2,963 user ratings, with an App Store average of 4.8/5.

Safety Analysis

95.4% of ratings point to a safe experience

1.6% of ratings suggest some concerns

3.0% of ratings point to a risky experience

~ Based on 2,963 App Store ratings for Sweetfin.

Is Sweetfin Legit?

Sweetfin appears to be a legitimate app. AppsHunter Legitimacy Score for Sweetfin is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Best Pole Burritos Ever

Food looks amazing and I live ordering when Im at work.

TTimcook1881

21 days ago

No digital pay options on app

No Apple Pay etc on app.

Mmountaindahl

5 months ago

Lovely professional people!

amazing food and value

Ccloudco

5 months ago

Rewards Rarely Work

Just attempted to use my $10 off birthday reward. Was informed that I already used it, which I have not. This is a regular occurrence for rewards on this app, birthday or otherwise.

DBDarius Bear

7 months ago

Not As Great As Usual

I count on Sweetfin for superb poke bowls. This one had very little salmon and avocado and was loaded with extra cucumber. Not okay. The second time I’ve gotten a messed up bowl from the Venice store—the first time the poke was drowning in large pieces of kale, not chopped up.

Hopefully this negative review will spur improvement for the next round…

Jjilll8

2 years ago

Worst app ever, customer service is useless

The app is a glitchy, unusable mess. Cannot reorder an item or really do anything at all on it. Tried using their regretfully SMS-only “customer service”, they pretend they’ve never heard of any of the issues cited occurring before, even though these reviews are full of incidents just like mine. They refuse to admit a problem with their tech, and then sent me down a rabbit hole of absurd “solutions” that do not work either. No genuine attempt to make things right—just a lot of useless corporate-speak that they cut-and-paste in response to my requests for assistance. Basically the usual brick wall denial of problems that you often find from smug tech companies. Plus they try and blame outside issues like your wifi connection, which has zero to do with this glitchy, badly-designed app’s inability to function. The restaurant is great—but this app wasted so much of my time and energy, and Sweetfin’s lack of interest in actually helping me get an order placed or make up for my inconvenience (on multiple occasions) has killed my desire to eat there again. Bad people.

BBelliphant

3 years ago

Response from developer

Thank you for your feedback and for bringing this to our attention. We sincerely apologize for any inconvenience or frustration and would love another opportunity to remedy this matter for you. Can you please reach out to our support team directly at sweetfin@thanx.com and reference this app review?

Shouldn’t ask for CC

This app requires that you enter your CC information. It should be tied into the Apple wallet instead.

NTNo one thief

3 years ago

No reorder possible

You can never reorder. That’s a flaw.

SCSebastian Cordoba

3 years ago

Welcome to the neighborhood

Brand new store. Off to a great start. Quick, fresh, tastiest, with a great app

Because I live around the corner, they are my new go to meal choice.

MMmichael maxell

3 years ago

Why do I need a stupid app now to order?

?????

IImpoed

3 years ago

Repeat order never works

I love using this app to order. But there is an option on the app to re-order what you’ve ordered in the past and it never works. It would be so much easier if I didn’t have to go through and select everything I want every time I want to order the same exact thing.

SStods1

3 years ago

Response from developer

Thank you for reaching out and letting us know! We sincerely apologize for any inconvenience or frustration you have experienced with the app. You should be able to place your previous order without issue. We would love to help you resolve any issues you may be experiencing. Can you please reach out to us directly at sweetfin@thanx.com with the details of your order and the issue you experienced?

😋

Delicious

CChapGor

4 years ago

Reorder Glitch

such a bad glitch when you go to reorder the exact same thing to the same location and you go order history and hit order again it doesn't actually add to cart it says “cart empty”. There should also be a feature to save “favorite” orders

Aanaitalynne

4 years ago

Response from developer

Love Sweetfin food, hate the app

It prefills pickup and is super annoying when you want delivery. Customer support is non existent. Missing options. Cheaper than getting on a third party service but literally every time we’ve used this app we’ve had missed deliveries, longer than expected waits by a lot, wrong items. Fix this guys cmon.

TTrasnf

4 years ago

Glitchy App

It does not let you change stores. Such a pain.

DD(dot)G(dot)

4 years ago

Love the food, hate the app

__MM5_

4 years ago

A royal pain in the tail

This 15 minute online ordering process in that there was no in store ordering set back our order by 2x the time it took to order.

EEcocentrix

4 years ago

Terrible app, removed our gift card balance

Where do I even start... This review is short because I'm not giving this place more time than a one star review. Terrible app. We lost money. Also, terrible app and not authentic poke.

MmiriamNY

4 years ago

Response from developer

Thank you for reaching out and providing the feedback! I sincerely apologize for any inconvenience or frustration you have experienced. We would love to help you resolve this issue. Can you please reach out to us directly at Sweetfin@thanx.com?

Love it

Love all plates no regrets🥰

Iisacruzenamorado

5 years ago

Love the food, app keeps crashing

Sweetfin is delicious! But after ordering successfully on the app once, now it opens and the screen goes white. No updates needed, tried reinstalling—-seems glitchy. But I’ll still order online because YUM

CCstw0101

5 years ago

Response from developer

Thanks for reaching out. When you get a chance, would you mind reaching out to us at sweetfin@thanx.com with the subject line 'App Review Response' so we can get more information on the issue you experienced with your order? Thanks in advance- looking forward to hearing back soon!