Great Health Assistance
I have been using Sword Health for a couple of months and am very impressed with the progress I have made. I have lower back problems and they designed a program to help strengthen my back and improve my flexibility. The program only takes between 10-15 minutes per session and is geared towards my capabilities. I also get great feedback from a professional trainer. I highly recommend this program.
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Accountable!
Sword Health is accountable for giving good sound information. Sword Health keeps me accountable by tracking me in real time performing routines.. With Regularly. improvement in flexibility, ease of movement, improved core strength! I can even do side planks!
Great virtual PT app!
This app is super interactive with real time feedback and a live person regularly helping and encouraging along the way. Somehow they make physical therapy sort of fun!
Had doubts about it at First!! Boy was I wrong
This was a God sent App in my eyes. It really works if you stuck to the program and the routine! My Physical Therapist is Awesome and Not a Quitter cause she didn’t give up on me when I had my doubts even starting the sessions. Simply Grateful!
Accountability
I appreciate the follow up
Progress Comes One Exercise at a Time
When I first started Sword Health, I wasn’t sure how much the exercises would really help. Many of them seemed small, simple, and honestly, some were surprisingly difficult to do. But that’s exactly the point.
If you’re persistent and consistent, you’ll gradually notice improvements in your strength, balance, mobility, and overall function. This isn’t an overnight cure, it’s a long-term investment in your health. The progress comes from showing up and doing the work, and over time those small exercises add up in a big way.
The physical therapists are knowledgeable, kind, and genuinely encouraging. They do a great job of keeping you motivated while adjusting the program as you improve. I also appreciate that the app goes beyond physical therapy by providing helpful education and encouragement on other health and wellness topics.
For me, the biggest advantage is the flexibility. I can complete my therapy on my own schedule, in the privacy of my home, or even while traveling. That convenience has made it much easier to stay consistent.
I highly recommend Sword Health to anyone willing to commit to the process. If you trust the program and stick with it, there’s a very good chance you’ll be glad you did.
If you’re persistent and consistent, you’ll gradually notice improvements in your strength, balance, mobility, and overall function. This isn’t an overnight cure, it’s a long-term investment in your health. The progress comes from showing up and doing the work, and over time those small exercises add up in a big way.
The physical therapists are knowledgeable, kind, and genuinely encouraging. They do a great job of keeping you motivated while adjusting the program as you improve. I also appreciate that the app goes beyond physical therapy by providing helpful education and encouragement on other health and wellness topics.
For me, the biggest advantage is the flexibility. I can complete my therapy on my own schedule, in the privacy of my home, or even while traveling. That convenience has made it much easier to stay consistent.
I highly recommend Sword Health to anyone willing to commit to the process. If you trust the program and stick with it, there’s a very good chance you’ll be glad you did.
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App crushed down
While you are using the app it’s shut down after 2 minutes and it’s impossible to use it.
The app it’s great but it’s 2 months that this is happening
The app it’s great but it’s 2 months that this is happening
Caring therapy
This program works at your convenience and is tailored to your personal needs.
Horrible
I had high hopes but went round in circles to get setup. When I had to download the application and setup it told me I can’t use my email. Nothing this stupid can be good.
Good program but no help from PT
I never leave reviews but I feel like getting this out there. The sword PT is an awesome idea. The analytics, being able to do the PT whenever, comes with the Sword iPad and bands is cool. Although, the physical therapist (Michael Moran) doesn’t really respond to you. I threw my PT’s responses in an AI detector and it was 100% AI. It shouldn’t be much of a problem, but I’ve asked to make modifications to my workout numerous times and no changes have been made (I’ve asked to add core exercises and he’ll say For Sure! And nothing actually changes). Also, I’ll have exercises that only work the left side of my body. I asked the PT to make changes, responds with an AI of course type of answer, and nothing happens. The idea’s there, the actual support isn’t.
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Not helpful, bad PTs
The PT assigned to me was not responsive and the app is not too good. The tablet has a low battery life.
Overcoming
I’m trying to enjoy the time I spend. Been a little hectic personal life. Getting through preparation for a funeral this weekend so I’ve been thrown off not being able to commit 100%. But next week I’ll do better at thriving.
Tracking is awful!
The movement tracker in the Sword app is beyond awful. It tells you to correct things that aren’t wrong, and you can’t move on. I’m so frustrated and will recommend to my employer that they don’t use this service again.
I love this app
Helps me a lot with my feet pain and it reminds me that I need to exercise to feel better.
Something everyone needs
I was flag that I was offered this. My regular therapy.was postpone. For a couple of weeks after my knee surgery. This helped with my movement and little strengthen.Sarah is my therapist here she is very helpful and understanding I have had a rough time this time and she is very kind and helpful uplifting ! I do get frustrated some with the program the Ai needs a little work but I am thankful I have this!
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Good exercises, but...
I've never seen an app so poorly implement a digital feature, the stopwatch, that has been around for 50 years. Want to time your own activity? Flip a coin to see if it recognizes your wearable.
If it did, flip again to see if your wearable actually tracks anything.
After starting your activity, flip a coin every time the screen goes to sleep to figure out if having the screen off crashed your timer. If so, hard restart the app.
Done with your run? Flip one last time to see if you can actually save your activity. If not, better luck next time! Did you want to do an exercise today?
If it did, flip again to see if your wearable actually tracks anything.
After starting your activity, flip a coin every time the screen goes to sleep to figure out if having the screen off crashed your timer. If so, hard restart the app.
Done with your run? Flip one last time to see if you can actually save your activity. If not, better luck next time! Did you want to do an exercise today?
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‘Scan to log in to tablet’
I began using Sword Health for post-operative recovery following meniscus surgery in December 2025. While the initial experience with the program was positive, the technical reliability of the tablet hardware and the internal support infrastructure is severely lacking.
My experience has been marred by persistent logout issues that prevent access to the required program. Despite my technical proficiency and having completed all troubleshooting steps, I am currently unable to log in or scan a QR code to regain access.
More concerning is the breakdown in customer service:
1. Ticket Inconsistency: I have had an open support ticket for two weeks. When I provide feedback on the lack of progress, I am cycled to a new agent who lacks the context of my previous, documented attempts to resolve the issue.
2. Support Priorities: It is disheartening to see that the company is capable of responding to public reviews, yet remains unable to resolve the underlying technical defect in their own hardware/software.
3. Disorganized Administration: Today, I received an automated notice informing me that I am being removed from the program due to 'inactivity,' ignoring the fact that I have been actively communicating with your support team regarding my inability to access the app.
I am not technically illiterate, nor am I looking for excuses. I am looking for a functional service that meets the standard of care promised. Attempting to navigate this disjointed support system has been a source of unnecessary stress. I strongly recommend the company overhaul their internal ticket management and improve the stability of their login process.
My experience has been marred by persistent logout issues that prevent access to the required program. Despite my technical proficiency and having completed all troubleshooting steps, I am currently unable to log in or scan a QR code to regain access.
More concerning is the breakdown in customer service:
1. Ticket Inconsistency: I have had an open support ticket for two weeks. When I provide feedback on the lack of progress, I am cycled to a new agent who lacks the context of my previous, documented attempts to resolve the issue.
2. Support Priorities: It is disheartening to see that the company is capable of responding to public reviews, yet remains unable to resolve the underlying technical defect in their own hardware/software.
3. Disorganized Administration: Today, I received an automated notice informing me that I am being removed from the program due to 'inactivity,' ignoring the fact that I have been actively communicating with your support team regarding my inability to access the app.
I am not technically illiterate, nor am I looking for excuses. I am looking for a functional service that meets the standard of care promised. Attempting to navigate this disjointed support system has been a source of unnecessary stress. I strongly recommend the company overhaul their internal ticket management and improve the stability of their login process.
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Hacker Threat
After downloading the app i was informed that I already have an account. It also asked for a password. I never established a sword account. Is this the work of a hacker that has already infiltrated Sword's IT system by using my identity? I'm worried!
Cookie cutter
The tablet does not capture movement well. I’ve moved it to many different locations and from location to location it changes in what it sees is wrong. They say your assigned a real PT I have not heard one word from him, just the chat bot in the application.
Helpful
The exercises are easy and short in time range. Would like more time and exercises. Some glitches in the AI detection but overall ok.
