Nothing works
With some many good developers out here in 2025, there shouldn’t be a app this clunky.
Clunky. Time-Consuming. Feels Like an Afterthough
The patient experience within the Symplast app is significantly hampered by its inefficient document submission process. Uploading documents is restricted to camera or photo gallery access, which is not conducive to modern healthcare workflows. To provide the lab work requested by my surgeon, I was forced to screen capture individual pages of the PDF report from my primary care provider's portal, creating a clunky, time-consuming task. I strongly recommend adding a feature for direct PDF file uploads and exploring secure integrations with common patient health portals to resolve this critical flaw. Currently, the process feels like an oversight that adds unnecessary friction to patient compliance.
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Pitiful app my doctor’s office requires it otherwise I would use something different
My doctors office required this app. It took three days for them to get it to work for me and they had to contact the manufacturer. It is difficult because it’s always logging me out and I cannot understand why it’s so hard to have a user-friendly app.
Current Patient
The app updated and now I'm locked out.
Horrible app
Can’t open even after you doctor office tries to reset you.
Never even gotten the chance to use it because of bugs
That’s it. I open the app, a picture of a girl comes up, then the sign in screen for only a SPLIT second before going straight back to the loading screen with the girl and freezing. Literally haven’t gotten past the sign in/loading point and have had the app for months because my doctor told me to download it. It doesn’t even work
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Doesn’t work
This app logs me out every single time I close out of it. When I go back in, it bypasses the registration page and sits on the faded photo of a woman with no info or way to enter anything. In order to get back in to my account and use the app at all, I have to delete the app and reload, then register with a new code. Every time. And it doesn’t ask me to save my password to my keychain so it’s never saved, I have to remember it, and I always make a really strong (and odd) one since this has to do with medical info. I really wish my provider didn’t use this app.
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Unacceptable SOPs
This company is using third party contractors to facilitate appointments. The providers are incompetent. I was no-showed by the provider. Like yours, my time is valuable and I expect better from a company that’s utilized by a medical facility I’m paying thousands of dollars to receive services from. I don’t trust this sloppy platform or business and you shouldn’t either.
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I’d give this zero stars if I could!!
This app kicks me out *multiple* times each time I want to communicate with my doctor’s office, won’t upload photos, etc. Truly ludicrous that a medical portal wouldn’t be stable enough to let a patient actually message their doctor!
Truly awful - will kick you out!!
This app kicks me out *multiple* times each time I want to communicate with my doctor’s office! Truly ludicrous that a medical portal wouldn’t be stable enough to let a patient actually message their doctor!
This is the worst app I’ve used in my life
Horrible app. After 20 minutes of trying to enter my date of birth, I ended up being born in 1791 and deleted this app.
Cancelled Service
Symplast simply does not work. It is rife with bugs, unsupported, and will foster nothing more than frustration and patient complaints. We gave this product a try for well over 6 months and things only got worse as we faithfully went along. We have now cancelled our service and even that has proven so far to be like everything else; painful, laborious, and unnecessarily complicated.
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User experience just starts badly
Entering simple information like date of birth is ridiculous. You have to scroll back through, in my case, over 40 years to get to the right year. Then you have to select the specific day all those years ago in a tabulated full month calendar. So clunky. Why not JUST have MM DD YYYY entry like other sensible modern apps and websites
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Simple & Intuitive
Easy to use, I get push notifications when I have something new to look at, and it’s not over complicated to use.
Truly the worst app I’ve ever used
Constant bugs and login issues. If they can’t even fix those issues how is my private data secure? Absolute garbage.
It’s 3 stars from me
I give this app 3 stars because I do like the idea of having our own portal, being able to chat with staff and also seeing our info on there but it’s a little too simple. I would also love if we can see the kinds of surgeries we have done in the past and the prices we have paid to keep track not only of what the enhancements were but also the expenses. For some models and performers, I know keeping track of cosmetic surgery expenses is essential for tax purposes so this would actually be a great idea to have on there.
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They have a lot of work to do!
Perhaps in a few years, after a great deal of research, development and solid implementation, they will get there... As of now, I would not wish this App upon any business. The level of frustration I have to deal with on a daily basis is unfathomable. We have been so patient with this company for years and just now we’ve realized this entire time we’ve spent trying to stick it out with them... has been an absolute waste.
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Horrible App
As someone said below, even with saved password it says login failed. When you click forgot password takes you to a registration page. Absolute trash.
Unhappy Aunt DiDi12
Terrible App
I wasted my Drs time and I was all set up and registered 2 days ago with his help. Now I could not join conversation, could not go to home after hitting it several times. I’m so frustrated and now angry that this app wasn’t working or frozen .
I wasted my Drs time and I was all set up and registered 2 days ago with his help. Now I could not join conversation, could not go to home after hitting it several times. I’m so frustrated and now angry that this app wasn’t working or frozen .
The worst app I’ve ever used
Wow. I don’t know where to begin. This app is absolutely terrible and has been for the last 3 updates. Where we are at now, I cannot login at all which is probably the worst of all my prior complaints. It tells me my password is wrong, even though it is saved in my password keychain and I’ve even tried copying and pasting it from my list of passwords. Not to worry, you can hit “forgot password”— only this takes me to a registration screen that wants me to re-register. There is no option for sending a passcode reset anywhere. Okay, sure, I’ll just try making a new account! After filling in my name, birthday, and new password, it announces once again “login failed”. It’s a literal stalemate and with the pandemic my practitioner’s whole office is shut down and is ONLY using this app for communication. Meaning I cannot even contact them to let them know the app isn’t working and that I’ll miss my video followup because of it.
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