Repeat Onboarding When I Open
Response from developer
Thank you for the detailed report, and we’re sorry. The onboarding loop is a bug, and it also reset your treatment day. We’re working on both issues and have noted your request to share check-ins with your husband. Please contact us through App Support on this page so we can help with your account.
Nasty greedy evil pigs(i'd give no stars if that was an option)
taking advantage of someone who has a disadvantage like that while KNOWING that what you're advertising can be so helpful for their lives that they CLEARLY struggle with bc they are downloading YOUR APP.
NASTY!
and its not even the part/fact that their want/have a subscription plan, its fact that you cant use the app AT ALL unless you pay for that subscription.
Response from developer
You’re right that the subscription should be clear before you spend time setting up your profile. Claro currently requires a subscription unless access is provided through a participating clinician. We’re reviewing when and how we explain this. App Support can help if your clinician works with Claro.
Issues with UX
Response from developer
We’re sorry you lost time on this, and you’re right: Claro currently can’t record a taper that has already started. We’re rebuilding tapering to support past schedules. We’ll update this response when the change is live.
Had potential but full of bugs
Overall the app has potential but there’s several bugs and quirks that leave me not wanting to come back.
Response from developer
Thank you for spelling this out. The empty follow-up state, automatic chat, and dose editing make a basic check-in harder than it should be. We’re fixing this flow so you can log your dose and mood without being pushed into chat. Please contact us through App Support if you need help in the meantime.
Why I find it only now?
Response from developer
We wish you'd found us sooner too! Glad Claro is with you now, and thanks for all the love.
