Needs work
Response from developer
Thank you for taking the time to share this feedback — it helps us improve. We genuinely appreciate you sticking with it and giving us a chance. Thousands of users have actually talked with Sync for over one hour, and we've celebrated several offline dates and many more online dates inside Sync app's video calling feature. If you're open to it, we'd love to invite you to test an upcoming new version of Sync featuring a much shorter initial interview, while still trying to balance with enough understanding for high quality matching. Please email us at contact@talktosync.com, it goes directly to our product team. On the pool size — you're touching on the classic chicken-and-egg challenge every new matching platform faces. We're growing steadily, and as more people complete their profiles, match quality and frequency will improve.
No
Response from developer
Hi there, thanks for the feedback, we appreciate it. About results, after the initial interview, the initial matches should begin to appear in your Sync List. If they are not appearing, it could be that currently no candidates can meet your hard filters and stated preferences. Please email us at contact@talktosync.com and we can discuss. On the speech function, that's helpful to flag. We're continuing to optimize voice performance and would love to know more about where you experienced the lag and repetition We're a young app improving fast, and feedback like yours is exactly what drives those improvements. We hope you'll stick with us.
Violation of privacy!!
Response from developer
[Update as of Sep 5, 2026: the issue has been fixed in Sync version 1.4] Thank you for this feedback. We are fixing it. We take this very seriously and want to address it directly. First, we received the in-app feedback you provided. Please rest assured that all data associated with your account has been permanently deleted from our systems. We want to explain what happened here. The voice feature in Sync was designed so you could talk to the app hands-free, even when your phone screen locks — the way you might during a long, reflective conversation while walking or lying on the couch. Unfortunately, the platform we build on does not allow us to distinguish between the screen locking and the app moving to the background when you switch to another app. To enable the screen-lock functionality, we have to use a background audio mode that stays active in both cases. That means if you left Sync mid-conversation and opened another app, the audio session remained active when it absolutely should not have. We are currently building a feature that puts this control directly in your hands. You'll be able to choose whether you want background audio on or off. If you turn it off (it will be default off), the voice session will end the moment you leave the app. If you turn it on for the hands-free experience, you'll be making that choice knowingly. This was a technical limitation, not an intention, but that distinction doesn't change your experience and we understand why your trust is broken. We should have anticipated this scenario and we should have shipped the toggle much earlier. That's on us. We're sorry, and we're fixing it.
Good matchmaking app
Different from anything else out there
My account suddenly disappeared
Response from developer
Hi there, we're sorry for the frustration — we can understand how concerning it would be to feel like your account disappeared after investing that much time with Sync. This is most likely a login method mismatch. If you originally signed up with Apple but later tried logging in with Email or Google (or vice versa), it can look like your account is gone — but it's not. Your data is still there. Just log out, then log back in using the same method you originally signed up with, and everything should reappear. Our support team did reply to your ticket around Aug 26, so if you haven't seen it, please check your spam folder for an email from Sync. We are working on a reminder feature that detects when a user tries to create a new account using an existing email. Thanks for your patience, and don't hesitate to reach out again at contact@talktosync.com if you're still having trouble.
Worst dating app
Really awful
I deleted my profile. Made a new one and was very careful how I answered so my private info would not be in the profile. But of course that means a lot of info that would be useful behind the scenes in making good matches is not getting shared. Because there is no option for privacy control on what is shared with the AI and what is made public.
There is an option to write your own bio, so you can add a bit of personality but overall it is reducing everyone to a bland AI rendition of our wants and needs. Everyone very boring when AI writes us.
Also there are very few people on the app, and of course this should get better over time if more people use it.
Response from developer
Thank you for this detailed feedback — we hear you, and you're raising real issues that matter to us. We appreciate you taking the time to share all of this. It genuinely helps us build a better product. Your feedback about the SoulPrint has been factored into our upcoming new version. On the support channels: that's not okay. No one should reach out twice and hear nothing back. We do reply to every ticket by email, but sometimes our emails get filtered to spam folders. If you're open to it, please reach out to contact@talktosync.com and white list it. And yes, the private beta user base is still early and growing. We're focused on NYC right now and adding many new members every day.
Good, but not for dating or finding a partner
Response from developer
We really appreciate you saying that about the self-discovery experience — that's exactly the value we're trying to create with Sync. On the emotional exhaustion — we hear you. The interview is deep because surface-level questions lead to surface-level matches. But we also know there's a line between meaningful and draining. Just so you know, you can pause the conversation anytime and come back when you're ready — there's no pressure to get through it all in one sitting. That said, your feedback tells us we need to do a better job making that clear and pacing the experience overall. It's something we're actively working on. Now, the other half of your feedback: if you're not meeting anyone, the app isn't delivering on its core promise. We're still in early beta and focused on growing in NYC, so the match pool is smaller than it will be. We're also shipping improvements to how and when matches are delivered to make the experience feel more active, even at this stage. We'd love the chance to make the matching side work for you. Drop us a line at contact@talktosync.com — we can take a closer look at your experience. Thanks for sticking with us this early. Feedback like yours shapes what Sync becomes.
Sync not working so far
Technical issues
Response from developer
We're sorry about the glitches and even sorrier that you didn't hear back from support. That's not acceptable. Could you email us at contact@talktosync.com with details on what you experienced? We want to track down exactly what went wrong and get it fixed. We'll make sure you get a response this time.
buggy and slow
Response from developer
Thank you for sticking with it despite those issues — and for being specific about what went wrong. That really helps us. Not to make excuses, but the instability in the third week in July was caused by third party service timeouts. We resolved it by changing to a different service. You shouldn't need to close and reopen the app anymore. On the repetition, we shipped a major upgrade in July that makes the conversation significantly smarter about building on your previous answers. On the 80% threshold: that gate is there because matches below it rarely lead to meaningful connections. But we understand it's frustrating when it feels out of reach. We are working on a major evolution. We'd love for you to give it another try — it's a genuinely different experience now. If anything still feels off, reach out at contact@talktosync.com and we'll help directly.
Technical issues
Technical bugs
Palantir for dating
Insightful and Helpful
Beta Testing For Good
I have spent a lot of time talking to the AI, and redirect if it repeats, or just share stories or major change life events. My SoulPrint truly represents who I am and what I’m looking forward.
The user base is slowly developing, the app is getting better, each update. I am looking forward to more gay users, and my first connection.
Leave feedback in the app, the developers are listening.
Endless questions with no matches
Response from developer
Thanks for the honest feedback. A few things directly: Back in May, match quality and frequency was low due to our tiny user base. Now in August, there's dozens of new users joining the New York private beta daily, with noticeable increases in match quality and frequency. On getting more dates on Hinge — that's a fair comparison right now. Hinge has millions of users and years of scale. We're five months into beta. What we're building is fundamentally different: matches based on deep compatibility, not just swiping. That takes longer to pay off, but when it does, the quality is on another level. If you're open to giving it another look, we think you'd notice a real difference. Reach out at contact@talktosync.com if you want to discuss further.
Needs more attention
Response from developer
Thank you for this — and for putting in that kind of time. Hours of thoughtful answers is no small thing, and we don't take that lightly. You're raising two issues and both are valid. On the repetition: you're right. If you gave detailed answers about the qualities you're looking for and then got asked similar things multiple times, that's a failure on our end to recognize what you've already shared. We shipped a major upgrade on July 18 that specifically addresses this — the AI is now much better at building on your earlier answers instead of retreading them. If you gave it another try, you'd notice a real difference. On the question count: you're right, and we owe you a straight answer on that. The interview can go beyond 20 questions depending on depth and follow-ups, and we need to be upfront about that from the start rather than setting an expectation we don't hold to. That's on us to fix. The good news is that the detail you shared means your profile is genuinely strong — which means better matches as our user base grows. If you run into anything else, reach out at contact@talktosync.com. We're listening.
