T User Reviews

Top reviews

Not working - where is support?

Says I need Spotify premium, which I have.

Hard Pass

This app is an Apple and Spotify playlist subscription service masquerading as help for folks who suffer from Tinnitus. If you sincerely wanted to help people who are suffering you would at least have a mixture of some sounds that are free. Youtube offers a wide range of free content that provides arguably better relief. And yes, it’s from people who know what they’re doing, just like Rupert (hope I got that right), and many suffer from Tinnitus as well. Deleted.
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App no longer works, source of relief and comfort lost

I was a regular user of the app and huge fan but it no longer works consistently. Songs do not play. If I uninstall and reinstall it works briefly but eventually becomes unresponsive again. Specifically, when I set the music streaming service to Spotify, I am presented a pop up to accept or cancel. When I accept, nothing happens and the window stays up. I have to hit the “x” on the top right corner to clear it. The app will immediate play but once it is closed and reopened it no longer plays. When you press the play for a song nothing happens but a floating “x” does appear in the upper right. If I remove the Spotify access and try to reenable it, nothing happens. After many reinstalls, I am giving up on this for now. Hopefully, the issue will be confirmed and a fix identified in the future. iPhone 12 Pro iOS 15.3.1 Spotify premium family plan
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Response from developer

Hey Andrew. Thanks for the feedback again. Apologies you are experiencing some issues with the sound controls. We will look into this and get back. Don’t hesitate to contact us at hello@t-minus.info if you ever experience any issues. We can support you much faster from there. Hopefully we will get this fixed and push this score back up. All the best Update: Hi again, we are just about to release version1.10 which resolves the issues with the iPad Pro we would love to know how you get on. Thanks for your support. Thanks for your feedback here Andrew. We will look into this issue straight away and get back to you with an update.

T minus minus

This app doesn’t work. I’m high tech. Up to date iPhone. No luck. Bummer.

Response from developer

Hi there. I’m sorry to hear your are having difficulties. The app seems to working well across devices atm. If you’d like to email us at hello@t-minus.info we would be more than happy to help.

This is it

This app has been transformative. I’m a professional musician who has suffered from tinnitus for more than 30 years. After hearing about sound therapy from my audiologist I began to research what I would need to do to record my own ( and avoid the $8000 hearing aids she was recommending.) T minus does everything the current science recommends for a fraction of the cost ( or the hundreds of hours recording and mastering my own). This is not a cure. There is no cure , but it has made my symptoms much easier to live with. The soundscapes are also simply beautiful. Made with a sense of art and a unique aesthetic. I love them, and I highly recommend minus.
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Hope and help for tinnitus sufferers

A beautiful and thoughtful app put together by people who care with a full understanding of the condition . A million thanks.

A true gift to the tinnitus community

Rupert has gifted the world wide tinnitus community a true sanctuary in his T-Minus wellness app. He has created gorgeous and layered sound scapes to use to both mask the sounds of tinnitus as well as to use to retrain the brain in a way that holds the possibility of lowering the volume of the various sounds of tinnitus. Not a day goes by that I do not listen to his music and gain inspiration from his messages and resources also on the app. Rupert is helping us build a community of support for this challenging and widespread condition. Many many many thanks.
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Unbelievable

This is by far the best thing I’ve discovered to help with tinitus. The level of thought and attention to detail here is astrounding. I’ve only just started using it but I can already tell this is going to be one of, if not the most important tool in the tool belt for controlling this thing.

Sincerest thanks to the people who made this.
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Crashes

This app crashes every opening (at least on an iPhone and linking to Spotify). It used to work but something changed. I’ve tried deleting and reinstalling but no luck.

Response from developer

Hi there. Sorry to hear you are having some issues. Our tests aren’t replicating this issue on our side. Could you please provide us with device type and iOS version. Are these issues new? If so were you using the app ok before they began? Please feel free to drop us a message at hello@t-minus.info and we will be happy to help.

❤️

I love this app! I use the white noise throughout the day if my T gets too loud to think, and I never got to sleep without it. It has just the right amount of white noise with the main sounds (Rain On My Umbrella is awesome). I can also add my frequency to the sounds. All three sounds together work great and you can control the volume for each.
The developers are very quick to answer too.

I don’t think you’ll be disappointed with this app.
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Response from developer

Thanks so much for your kind words. It makes all the hard work worthwhile when we hear it is helping people. All the best.

Completely useless

Just some music, how it works to tinnitus? why requires apple music subscription? why not included app-self?

Response from developer

Hi there. The music you are listening to is tinnitus specific sound therapy. Sound therapy is a well established management tool for tinnitus. In addition to the music you have sound controls to personalise the soundscapes, tinnitus FAQs, a journal and other features. We’d be happy to offer additional advice and support on using the app if you drop us an email: hello@t-minus.info.

Spotify?!

This is basically a Spotify playlist disguised as an app — and you need a Spotify Premium account to get to it. Yeahhh... no.
Edit : thanks for your response ! It’s not about the content, but the delivery. I don’t use Spotify (or Apple music/iTunes/whatever) even with a free account, and I’m not interested in a subscription basically just for access to Rupert’s tracks — I’d much rather pay the artist & developers directly rather than giving Spotify (or whoever) a cut.
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Response from developer

Hi there, thanks for downloading the app. At the moment you need a premium Spotify account to listen to the music via the app. We will have an update in the next few weeks, which will include Apple Music as an option and we are also looking at direct subscription / purchase options. There are other features in the app which can be accessed independently of the music, including the journal, sound controls, FAQ's and more. The music is also specifically designed for tinnitus sufferers and is all created by musician, producer and tinnitus sufferer Rupert, so I hope we haven't given the impression that we are just directing you to pre-existing content out there. Thanks for your patience and hopefully you will give it another chance once we have alternatives options to Spotify. - UPDATE - hi again, I just wanted to let you know that we have updated the app to include some free 10 min previews of Rupert's music tracks, I hope this can offer some help whilst we work on our own subscription offering. All the best.

Spotify requirement

1. Read about app
2. Get interested
3. Download app and run it
4. Get prompted with a Spotify login prompt
5. Delete app

Response from developer

Update: Hi, thanks for your comments, we are really pleased to say that we now have the option to log in via Spotify, Apple Music or we also have a free preview section, so you can explore some of the therapy music tracks. This is all now available on version 1.5

Relief

Having suffered with tinnitus for decades, I didn’t think I could find a break from the noise. Now I have. While this isn’t a “cure” it brings relief. All of the auditory scenarios are thoughtfully crafted, in a way to help distract one from the tinnitus. Really thankful to have come across this app (although I usually listen on Spotify). Have recommended it to friends and will continue to do so.
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Crabs on iPad

iPad Air 2 current iOS. Starts to launch and immediately closes. Can’t get passed that crash. No headphones but I can’t imagine that being the cause.

Response from developer

Hi again, we are continuing to make improving iPad, it would be great to find out how you are getting on with it. Hi there, we have made new provisions for iPad. Please do let us know how you get on / if this solves the problems for you. Many thanks Update: Hi, following the updates to iPad, we are now on version 1.5. We would love to know if your experience of the app has improved?

Won’t Open

I would like to give this app a try but it won’t even open.

Response from developer

Hi again, We have made some significant improvements to the app and are now launching version 1.10. It would be great to know your experience now. We are pleased to let you know that the latest update (1.4) resolves many of the issues we were experiencing on iPad. Please do let us know if that works for you now. Update: Hi, we would love to know if your experiences have improved following the subsequent updates?

Turned my phone into a hand-warmer

I’ve suffered from tinnitus for 30+ years, so I was excited to try the app. While I was reading the Terms of Service (no more than 60 seconds in), my battery dropped from 79% to 57% and my phone got really hot. I had to take off my case to let it cool down. I quit the app and my phone battery has leveled at 57%, so I’m pretty sure it isn’t something else.
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Response from developer

Hi again, We are now on version 1.10 and it would be great to know if the app is offering better usability for you? Wishing you the best Hi, we have made updates in versions 1.3 & 1.4 to resolve the bugs you mentioned, by implementing some new technology around the visuals. Please do let us know if that fixes your issues. Many thanks Update: Hi, we would love to know if you have an improved experience following the subsequent updates?

Please add Apple Music

Not everyone has Spotify Premium

It won’t open at all

I so wanted this to work. I do have Spotify but the app won’t even open. I’ll check back later. Hoping for an update!

Fraud

I found this app after I had read an article promoting the app. The article said "SOME of the music requires a Spotify account"

So I downloaded the app. In my experience, ALL of the music requires a Spotify account. I could not find anything that would allow me to test the app for free.

Don't waste your time...
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