Not working - where is support?
Hard Pass
App no longer works, source of relief and comfort lost
Response from developer
Hey Andrew. Thanks for the feedback again. Apologies you are experiencing some issues with the sound controls. We will look into this and get back. Don’t hesitate to contact us at hello@t-minus.info if you ever experience any issues. We can support you much faster from there. Hopefully we will get this fixed and push this score back up. All the best Update: Hi again, we are just about to release version1.10 which resolves the issues with the iPad Pro we would love to know how you get on. Thanks for your support. Thanks for your feedback here Andrew. We will look into this issue straight away and get back to you with an update.
T minus minus
Response from developer
Hi there. I’m sorry to hear your are having difficulties. The app seems to working well across devices atm. If you’d like to email us at hello@t-minus.info we would be more than happy to help.
This is it
Hope and help for tinnitus sufferers
A true gift to the tinnitus community
Unbelievable
Sincerest thanks to the people who made this.
Crashes
Response from developer
Hi there. Sorry to hear you are having some issues. Our tests aren’t replicating this issue on our side. Could you please provide us with device type and iOS version. Are these issues new? If so were you using the app ok before they began? Please feel free to drop us a message at hello@t-minus.info and we will be happy to help.
❤️
The developers are very quick to answer too.
I don’t think you’ll be disappointed with this app.
Response from developer
Thanks so much for your kind words. It makes all the hard work worthwhile when we hear it is helping people. All the best.
Completely useless
Response from developer
Hi there. The music you are listening to is tinnitus specific sound therapy. Sound therapy is a well established management tool for tinnitus. In addition to the music you have sound controls to personalise the soundscapes, tinnitus FAQs, a journal and other features. We’d be happy to offer additional advice and support on using the app if you drop us an email: hello@t-minus.info.
Spotify?!
Edit : thanks for your response ! It’s not about the content, but the delivery. I don’t use Spotify (or Apple music/iTunes/whatever) even with a free account, and I’m not interested in a subscription basically just for access to Rupert’s tracks — I’d much rather pay the artist & developers directly rather than giving Spotify (or whoever) a cut.
Response from developer
Hi there, thanks for downloading the app. At the moment you need a premium Spotify account to listen to the music via the app. We will have an update in the next few weeks, which will include Apple Music as an option and we are also looking at direct subscription / purchase options. There are other features in the app which can be accessed independently of the music, including the journal, sound controls, FAQ's and more. The music is also specifically designed for tinnitus sufferers and is all created by musician, producer and tinnitus sufferer Rupert, so I hope we haven't given the impression that we are just directing you to pre-existing content out there. Thanks for your patience and hopefully you will give it another chance once we have alternatives options to Spotify. - UPDATE - hi again, I just wanted to let you know that we have updated the app to include some free 10 min previews of Rupert's music tracks, I hope this can offer some help whilst we work on our own subscription offering. All the best.
Spotify requirement
2. Get interested
3. Download app and run it
4. Get prompted with a Spotify login prompt
5. Delete app
Response from developer
Update: Hi, thanks for your comments, we are really pleased to say that we now have the option to log in via Spotify, Apple Music or we also have a free preview section, so you can explore some of the therapy music tracks. This is all now available on version 1.5
Relief
Crabs on iPad
Response from developer
Hi again, we are continuing to make improving iPad, it would be great to find out how you are getting on with it. Hi there, we have made new provisions for iPad. Please do let us know how you get on / if this solves the problems for you. Many thanks Update: Hi, following the updates to iPad, we are now on version 1.5. We would love to know if your experience of the app has improved?
Won’t Open
Response from developer
Hi again, We have made some significant improvements to the app and are now launching version 1.10. It would be great to know your experience now. We are pleased to let you know that the latest update (1.4) resolves many of the issues we were experiencing on iPad. Please do let us know if that works for you now. Update: Hi, we would love to know if your experiences have improved following the subsequent updates?
Turned my phone into a hand-warmer
Response from developer
Hi again, We are now on version 1.10 and it would be great to know if the app is offering better usability for you? Wishing you the best Hi, we have made updates in versions 1.3 & 1.4 to resolve the bugs you mentioned, by implementing some new technology around the visuals. Please do let us know if that fixes your issues. Many thanks Update: Hi, we would love to know if you have an improved experience following the subsequent updates?
Please add Apple Music
It won’t open at all
Fraud
So I downloaded the app. In my experience, ALL of the music requires a Spotify account. I could not find anything that would allow me to test the app for free.
Don't waste your time...
