Refreshing issues
Daily reports are sent to my email but don’t update on the app unless I delete the app and reinstall
Why…does this app exist? Tell your childcare to get Brightwheel or Procare
Bruh….I NEVER rate apps…But I hit a level of annoyance today and I just couldn’t let it go. 1. No messaging between parents and staff. No SMS messages either. 2. Always so buggy. I have to delete and re-download the app every month. At the month end like clockwork the app will just stop sending pictures and daily reports. 3. The drop off notes 🤦🏻 this should be able to be updated after you drop off your kiddo. Most of the time I want to use this feature if I forgot to tell the teacher something, but I can’t. 4. It took forever for us to get into the system? The center said there was an issue and that Tadpoles was “being buggy”. Eventually we had to be completely removed from the system and put back in when my second child started. Kinda sucks when you are worried about how your baby is doing and you have no updates during the day. 🙃 5. Maybe this is universal or maybe just a TP thing, but I get SO MANY EMAILS a day from this program. I swear every time it updates anything it sends an email. You know where I would love to see that info? In the app…..if it would update every month. I wish I could choose to opt out of the email part but that’s the mode of communication that tadpoles uses.
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Not parent friendly
My daughters daycare uses this app and it does not give you updates through out the day. The app is constantly glitching and having issues. Currently I’m not able to see any pictures on her dashboard and have to use the desktop version.
Very grateful
I love the educational features in the home page. The people at tadpoles clearly want to share knowledge and be supportive of families. This app may not be flashy but I never had any issues with it as a user. My daycare just switched to a new app that is much more cold and lacks the fun educational videos and reading material. I’m sorry to see them leave Tadpoles. Im also surprised it has such a low rating. It has served me and our family well.
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Great app!
The app is great! My main feature request is a faster way to download photos in bulk, such as by month or year, or by requesting a download link via email. It would also help if downloaded photos kept their metadata, especially the date they were taken.
Awful Platform
Clunky, difficult to add or remove people from chat feature. Full of internal pop up slop.
Awful
Just use brightwheel
Terrible
This app SUCKS. Have to use it for my daughter’s daycare, but the amount of times I have to delete and redownload just to be able to enter anything is ridiculous.
Lots of bugs
I have to delete and reinstall the app at least once per week due to not getting notifications.
Due to this, I sometimes miss notifications throughout the day.
Due to this, I sometimes miss notifications throughout the day.
Slow and laggy
Every single action takes a long time. I have taken screen recordings and sent them, but they said it is doing the work and these lags are expected.
No updates throughout the day
I have all notifications set to on and still do not receive any updates until the end of the day when my child is checked out at which point they’re completely irrelevant.
On and off issues
I usually have no issue with the app but the most consistent one I have is seeing and opening documents when multiple are included in an update (from the app- they appear in the email). Now I am having an issue with class notes appearing in the app, but they are coming to my email. I see others note that reinstalling the app helps.
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Delete and Download
I have to delete and download this app monthly to keep the stream of updates and photos. Love my daycare, hate tadpoles.
It does not update during the day
I have to clock out my kid to be able to see the daily report. The whole point of the report is for parents to get updates about their kids! The app is very buggy too! It was not changing my email address and I had to sign up again with the email address I wanted to use. Also, the quality of the pictures are very low. Overall, I’m very disappointed and I hope they fix the issues, otherwise we have to ask the daycare to change the app.
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App works well
Not sure why the reviews are so bad. The app is working great so far.
Helps me stay connected and up to date with my daughter’s daycare
The only issue I ever have is opening attachments on notices. For example, when the daycare posts a note with 2 documents, only the first is visible on the app but the email notification has both files. Typically, I am able to easily fill out drop off notes, look at photos, and see the daily report once submitted, as well as use the message feature. I also like how often there are reminders if multiple kids are in photos (the photo notifications are my favorite part of my day on daycare days) that you should be mindful about sharing with others.
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App trouble
Been using the app for about a year but recently the update have caused the app to not work properly. Don’t receive notifications clock in or clock outs like before. I have uninstalled and reinstalled the app without success.
Terrible
This app SUCKS. Have to use it for my daughter’s daycare, but the amount of times I have to delete and redownload just to be able to enter anything is ridiculous.
So annoying
I am constantly having to delete and redownload the app just to get it to work. I want to like it as I love that it’s my connection to my daughter while she’s at school but having to delete and download every other week seems so silly. Please update and fix these bugs!!
Great concept but needs work
As a two working parent household I miss my kids during theI love when my daycare sends snapshots of what my kids are doing during the day with their teachers and their friends.
The app itself could use some work. I have to log out and log back in weekly because I’ll get reports or images but it won’t populate until I do so. I think the front end layout could use some work too.
I also wish I could leave replies on our my kids pictures.
The app itself could use some work. I have to log out and log back in weekly because I’ll get reports or images but it won’t populate until I do so. I think the front end layout could use some work too.
I also wish I could leave replies on our my kids pictures.
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