Tandem User Reviews

Customer Experience

Positive experience70.8% of reviews
Neutral5.8% of reviews
Negative experience23.4% of reviews

~ Based on 137 written reviews from the US App Store.

What users say

Is Tandem Safe?

Tandem: Care Jobs appears mostly safe based on user ratings. AppsHunter Safety Score for Tandem is 76/100.

This assessment is based on 238 user ratings, with an App Store average of 3.8/5.

Safety Analysis

69.3% of ratings point to a safe experience
5.5% of ratings suggest some concerns
25.2% of ratings point to a risky experience

~ Based on 238 App Store ratings for Tandem.

Is Tandem Legit?

Tandem: Care Jobs appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Tandem is 78/100.

Based on 78 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

My experience

I can’t say enough good things about Tandem. As a substitute daycare teacher, finding steady and flexible work used to be a real challenge—but this app has truly changed the game for me. From the very beginning, the setup process was simple and straightforward. Once you're in, you can immediately start browsing and picking up available shifts that match your availability.
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Highly recommended

I love this app! It’s flexible, connects you with quality jobs, offers same-day pay, and responds quickly when you need help. They also provide helpful resources to make getting to work easier. Highly recommend
Tandem—keep up the great work! ⭐️⭐️⭐️⭐️⭐️

5⭐️

I’ve genuinely had a really positive experience with Tandem. I’ve worked 26 shifts through the app, and it has given me opportunities that I may not have had otherwise. What I appreciate most is having the flexibility to choose shifts that work with my schedule while still being able to gain valuable experience and meet new people.

Tandem has made finding and picking up work feel much easier and more accessible. I also appreciate being able to see available opportunities in one place instead of having to constantly search for work on my own. Every shift has been a chance to learn something new, build my experience, and grow professionally.

After 26 shifts, I can honestly say that Tandem has been a valuable part of my work experience. I’m grateful for the opportunities the platform has provided me and would definitely recommend it to anyone looking for flexible work and a convenient way to connect with job opportunities.
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Great for extra pay

It is easy to use. You see your pay and hours. You can try different centers out. Sometimes you get weekends.

Child care jobs

Being a full-time college student and being home for the summer, I was honestly really confused about whether I wanted to commit to a full-time job or not. Tandem came in handy because it gave me the flexibility to work around my schedule and choose hours that work best for me. I love the convenience of not having to commit to a traditional full-time job while still being able to get the hours and pay that I need. It’s honestly been the perfect balance for me this summer! ❤️
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Tandem

I love using this app because I love getting to know new children at different daycares and see what there environment and safe place looks like.

Job

This is a good job to work for u can pick your own schedule and get hired by a center for a job this app has helped me so much

Don’t join

Support is horrible at providing accurate and timely communication. There’s numerous grammatical errors and contradictions throughout the app as well. 9 times out of 10 my pay was delayed past when was promised.
I also was terminated due to a misunderstanding about points. When I inquired about the appeal process they already said it was denied even though I hadn’t sent in my appeal yet. When I did send it, they denied it and told me never to contact them again. I understand not accepting the appeal, but using that type of tone when I never did, took me off guard. I would be hesitant to use Tandem whether you’re an employee or employer.
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PLEASE DONT

They allow daycares to strand workers, steal wages, and lock accounts when you call out their broken GPS math.

Tandem Pay

Working for tandem is bad at all most of the centers that I go to have nice staff and the shifts run smoothly, my only issue is tandem pay. They upload your money to a card that’s pretty much accepted no where but inside stores. I went out to dinner and couldn’t even pay for my food but the card wouldn’t go through even tho the money was on there.
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Needs Communication Work!!

Very Convenient Job. Love Fact You Can Pick Up W’e. Besides That, Working With Company For Years Communication Was Never Best. There Is No Number To Call For Situations, No Customer Service Number, No 24/7 Agent, Nor Proper Email Support. In App A Robot Talks To You, NEVER A Live Person. That Is Not Fortunate. Biggest Issue. A Company Not Having Proper Support. As Far As Company, Placements And Earnings Not Such A Problem.
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Doesn’t value workers

This app is great as long as you don’t get sick, aren’t grieving, and don’t have life happening outside of picking up shifts! There’s no real person (support team is basically A.I) to talk to and they do not actually care why you need to cancel a shift. Their point system is unfair. (Plus many other issues) I was on here for a year and I honestly would not recommend. Do not waste your time.
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Account support and unjustifiable suspension

I’ve been trying to contact support regarding my account for over a year and have not received a response. I would appreciate assistance.

5 stars minus 4 (for communication)

been working on tandem for 2 years now. fantastic concept of an app. it is flexible with my schedule, after a shift, pay is always good and on time, centers and their teams are almost always wonderful to work at. giving this app a one star because of my recent problems with communication. There is no number for you to contact, the only way to reach them is through a chatbot or a tandem support email that only responds to you during business hours (m-f : 8-5) and even if you send them an email during this time period often times they will not respond. this app truly is great besides the terrible stress and frustration you WILL have to deal with when there is an inevitable issue, whether it is caused by you or them. (this goes for substitutes and centers)
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MISSING PAY

I had $86 in my account and it just disappeared without any trace or explanation and I'm trying to get in contact with someone about and NOBODY HAS ANSWERED THE PHONE!!!

Life-changing

This app changed my life. I can get paid anytime, work whenever I want, and take a break when I need to without being judged. It’s flexible, reliable, and feels like a job guaranteed for life.

The concept is great

The concept of tandem is great, but the execution is NOT. I have booked shifts in the past and when I showed up to the center, they seemed confused. This has lowered my score, as I have to cancel the shift because the center doesn’t need a substitute. Another issue is the app glitches and takes away my credentials, making it look like I don’t even have a high school diploma. So when I go to apply for shifts, I’m denied for “not meeting the qualifications”. This issue has yet to be fixed. Another issue is that I only speak English. It would be great to know ahead of time that the center doesn’t have English speakers.
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Great job for Daycare Workers

I’ve been working for Tandem for a while now and I can honestly say it a great job to have if you’re in between job. You fill out the application process do a background check and boom, you’re ready to start requesting for work sites at different Daycare centers area your city. It’s great because you can do the full time with a steady schedule or you can do it temporarily and still make money you need to manage your finances if needed. My favorite part was working with the kids I’m a mom of my own and it helped with a few extra expenses my son with same-day payments after clocking out for the day. I enjoyed working for Tandem a lot and will continue to be an employee
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Substitute teacher

Thank you Tandem for giving me this opportunity to have as such experience in child care absolutely helped me in my career and financial you get pay in the same day by 8
Best agency ever

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