Genuinely miserable airline
Was denied access to a flight due to a minor booking typo. Incredibly rude and unhelpful staff and support that clearly had 0 interest in getting my problem solved. Denied a refund after being refused entry to the flight. Was redirected to 50 different hotlines and support tickets that had me on hold for upwards of an hour just to tell me in the end that there’s nothing I can do. Obviously done with no good faith, could very easily prove that I was the owner of the ticket but was still completely brushed aside at booking. Terrible people, terrible practice, terrible support, terrible airline.
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Bad customer service and facility
Be careful once you booked as the quality performance not as expected and customer service not professional
Terrible!!
Customer service is trash!!!!! No ADA support!! Do not use!!
Non functioning app
No working at allll - app is reflective of overall airline quality - just not good overall
Chris
This app is absolutely pathetic, so poor I don’t know how they stay in business as it has been like this for a long time. Try and find another airline to fly as their website is just as bad.
Useless app…can’t register
Small time developer doesn’t understand TAP is an International carrier and therefore needs to accept international phone numbers.
Built by a 2 yo
This has to be the worst airline app. Clunky, not at all user friendly, regularly crashes and keeps switching between different interfaces. My 5 yr old could build a better app.
Worst airline app of all time
I have unfortunately had to use this app several times, and every single time it gives me issues. Either I go through all the motions to buy tickets and then after all that it just takes me back to flight search, or suddenly prices get updated and I go back to flight search. This app is worse than any other airline’s and that’s saying a lot. If you can, avoid booking anything with TAP. They are really the worst.
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This app sucks
Whoever designed this app needs to be publicly shamed and tarred and feathered. Imagine your entire job being to help with UI and this is your masterpiece. Like nice job twin you ruined my day i hope that was your goal.
YIKES
Talk about a useless app! This app just tries to sell you things when it comes to your flight. It does little to help you.
This app sucks
Features within the app, including “HELP” and trying to pay for baggage, don’t work at all. Misspelled words in English version. Do better.
Constantly crashes
I thought the British Airways app was bad until I used this one. Constantly crashes, deleting and reinstalling does not fix it. I can’t see any flights upcoming or past as it crashes if you try. Worse than useless.
Worst ever
Does not allow me to create an account because it doesn’t allow enough space for my phone number.
Clunkiest Airline App
It doesn’t remember most recent cities, or dates. There’s no easy way to go back one step so you have to start over all the time. Glitchy, slow. Calendar scroll is awkward. At the very end after inserting payment, I got an Error and the only option was to exit and start all over. I gave up and went on Expedia and purchased the same flight in about 2 minutes. I prefer buying directly with the airline bc you can select seats, but the TAP app made it impossible. Now I’ll have to call TAP for the seats. Such inefficiency for the traveler and the company.
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The app doesn’t allow me to register
The app doesn’t allow me to register so how am I gonna get access to my ticket without it
Can’t check in because of app issue
When I try to check in, I het to the questions about dangerous materials in my luggage, and I select No for both questions. It then says I need to check in with an agent, which is strange, because I’m not checking any bags. So I go on the web to check in, and when I get to the questions about dangerous materials, the Yes/No options are in opposite positions. When I select No, I can check in. Looks like they don’t test checking in via the app one single time.
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Bom
Fácil de usar
not funcional
It’s impossible to login in
2026 and still cannot build a functional app
This app is outrageous. 2026, AI available and still they cannot create an app that works. Cannot log in, cannot book a flight, cannot checkin. Error, error, error, error. Shame
Me ofrecieron un Upgrade y me engañaron
Me ofrecieron un Upgrade por 140 $ extra y los acepté y resulta que me hicieron el upgrade solo en el vuelo final de mi viaje que es un vuelo de 9 horas con 1 escala, la escala solo dura una hora y me hicieron el upgrade en ese vuelo final de una hora y no en el vuelo completo ni en el primer vuelo de 7 horas, son unos estafadores por que no te dicen nada claro, y no te dan reembolso, dice muy claro que no existe reembolso, no vuelvo a viajar nunca más con esta aerolínea, es mi primera y última ves, ojalá y quiebren como les pasó a spirit, no vuelen nunca con esta aerolínea es malísima, ando en este momento en el aeropuerto esperando para abordar mi vuelo y aparte tiene 2 horas de retraso, primera y última ves que me subo a uno de sus aviones….
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