Scared
I can’t even log into the app because it won’t send me a confirmation link. If this is an indication of how my flight will be I’m terrified
TAP Air, not the way to go!!
We flew TAP air on Sept 2nd, 2026 from Boston to Lisbon
because we missed a connecting flight the previous day from Newark because of weather. Our luggage was lost and my wife received hers at 2:30 am on the 11th. I was told they had no information on where my suitcase was. Upon arrival back in the U.S. I received a phone call that my luggage had arrived in Chicago on the same flight we had arrived but we were never notified, hopefully mine will arrive today, Sept 13th 11 days after being lost. On the plane trip over the main course meal was awful(I had pasta and my wife had beef and hers was awful also. On the trip back I tried the beef (awful) and my wife tried the pasta (awful). In addition the flight attendants were surly and basically unhelpful, although I asked for nothing extra-attitude serving meal and drinks unfriendly. I almost told one that if she didn’t like the job get another. My wife and I have been flying Frank for almost 40 years to all parts of the world and this was the worst flight ever. I have never previously ever written a negative review prior to this. I will never fly TAP air again or go through the Lisbon airport!
because we missed a connecting flight the previous day from Newark because of weather. Our luggage was lost and my wife received hers at 2:30 am on the 11th. I was told they had no information on where my suitcase was. Upon arrival back in the U.S. I received a phone call that my luggage had arrived in Chicago on the same flight we had arrived but we were never notified, hopefully mine will arrive today, Sept 13th 11 days after being lost. On the plane trip over the main course meal was awful(I had pasta and my wife had beef and hers was awful also. On the trip back I tried the beef (awful) and my wife tried the pasta (awful). In addition the flight attendants were surly and basically unhelpful, although I asked for nothing extra-attitude serving meal and drinks unfriendly. I almost told one that if she didn’t like the job get another. My wife and I have been flying Frank for almost 40 years to all parts of the world and this was the worst flight ever. I have never previously ever written a negative review prior to this. I will never fly TAP air again or go through the Lisbon airport!
Show more
Aplicativo não funciona
A tela sempre congela no meio da compra.
Get a real software engineer to make an app.
Awful
Totally useless
I’m trying to register so I can check in for my flight. It won’t recognise perfectly good email addresses so cannot register. Trying use the App as a guest it cannot find my booking. If this is how their apps work I’m scared to fly.
Absolutely ridiculous
Don’t even bother with this app. It’s purely an exercise in frustration. I’m hoping this isn’t an indication of how the actual airline is organized. It’s making me a little nervous about my upcoming flight.
Não loga
App não permite eu logar com minhas credenciais. Ja fiz de tudo e nada. No desktop funciona as credenciais e no app não. Horrível
Genuinely miserable airline
Was denied access to a flight due to a minor booking typo. Incredibly rude and unhelpful staff and support that clearly had 0 interest in getting my problem solved. Denied a refund after being refused entry to the flight. Was redirected to 50 different hotlines and support tickets that had me on hold for upwards of an hour just to tell me in the end that there’s nothing I can do. Obviously done with no good faith, could very easily prove that I was the owner of the ticket but was still completely brushed aside at booking. Terrible people, terrible practice, terrible support, terrible airline.
Show more
Nombreux bugs
Impossible de rentrer la carte pour payer .. Damned !! Comment cela a pu sortir ? Qui a donné le GO en recette ?? Merci de lancer vite une task force pour corriger !
Bad customer service and facility
Be careful once you booked as the quality performance not as expected and customer service not professional
Terrible!!
Customer service is trash!!!!! No ADA support!! Do not use!!
Non functioning app
No working at allll - app is reflective of overall airline quality - just not good overall
Chris
This app is absolutely pathetic, so poor I don’t know how they stay in business as it has been like this for a long time. Try and find another airline to fly as their website is just as bad.
App muito ruim
O app não envia o e-mail pra recuperar senha. Não consigo acessar por que dar erro. Não consigo nem rastrear meu voo . Tento entrar como “convidado “ mesmo assim é impossível acessar suas informações. Melhore, TAP
Useless app…can’t register
Small time developer doesn’t understand TAP is an International carrier and therefore needs to accept international phone numbers.
Built by a 2 yo
This has to be the worst airline app. Clunky, not at all user friendly, regularly crashes and keeps switching between different interfaces. My 5 yr old could build a better app.
Worst airline app of all time
I have unfortunately had to use this app several times, and every single time it gives me issues. Either I go through all the motions to buy tickets and then after all that it just takes me back to flight search, or suddenly prices get updated and I go back to flight search. This app is worse than any other airline’s and that’s saying a lot. If you can, avoid booking anything with TAP. They are really the worst.
Show more
This app sucks
Whoever designed this app needs to be publicly shamed and tarred and feathered. Imagine your entire job being to help with UI and this is your masterpiece. Like nice job twin you ruined my day i hope that was your goal.
YIKES
Talk about a useless app! This app just tries to sell you things when it comes to your flight. It does little to help you.
This app sucks
Features within the app, including “HELP” and trying to pay for baggage, don’t work at all. Misspelled words in English version. Do better.
