Latest update not good
The updates had been improving this app. But the most recent update removes the date time stamp from under the video image when replaying CCTV footage. So I now cannot easily tell when the camera was recording. It used to state “29 Jan at 09:03:48” under the video playing.
No Zoom on PTZ mode???
Can not zoom from the updated app. Very disappointed! Going to change all my hardware to a better brand.
Latest version a step backward!
I have been using this for many years to access my dvr. But every recent update has been a backward step. The latest has taken away the ability to fast view on iPad, the phone version still has it though. The previous update made actually getting in to the app iffy. I dread to think what may come next.
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Great - when it works
This does what it is supposed to do, but often requires many, many attempts before it connects to the DVR/cameras correctly. There have been some functionality improvements over time.
Worthless for remote access
This was always a poor replacement for the WPS-DVR app, but it got worse when it stopped working outside the home network. Disappointing that SnapAV has left us hanging with this.
Works when away from WiFi
The people who are leaving bad reviews because the APP does not work when you are away from your WiFi, obviously have no clue how networking works. The IP address you type in for your home network is not the same IP you use when you are off your WiFi. You must make "two" entries for your DVR. One for home (192.168.x.x) and away (what ever it is). Plus to use it away, you must open the port on your router. It is not the APP's fault, it is your limited knowledge.
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Problems for over a year
Please update your app or tells us something that will work.
It worked great in the beginning
It worked great in the beginning
Beware on iOS 14.5
This app does not work on 14.5.
Last Update Causing Problems
The last update, 3 days ago, has caused connectivity problems. I have to go back and manually reestablish connection to get things back to working. Otherwise it just sits there lacked at the last time I looked at it. It never behaved this way before. Thank for looking into this.
iOS 13.6
I have used the app successfully for years. Since iOS 13.6 it says failure to connect. It still works on my other iOS 13.5 iPhone 6. Please can anyone help. It will work on the same WiFi network as my DVR just not over external 4g.
How to you set range for 4 cameras?
I have tried setting the range for my four cameras to the maximum for event motion detection but even when I saved there is no change. My cameras are not recording any events on one of my cameras and barely captures motion on the others. I can’t find any instructions on how to reset motion detection for this app. Please help!
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Outdated
Can you guys please make an updated easier to use app that doesn’t crash?? Needs better navigation, search and replay abilities, and the tiny icons at the bottom are useless on occasion. Keep up with the times and the competitors is my advice.
Same complaint
I have the same complaint as everyone else. Only works on home WiFi. Worthless away from home, either on cellular or other WiFi. I even tried typing the IP address into the browser as one reviewer wrote. That didn’t work, either - “server stopped responding”. This app is of no value whatsoever.
HELP
Your support line does not work neither this is absolutely disgusting
People YOUR settings are wrong
I have been using this app for YEARS. Works great!
People who say they can only access over WiFi- this is a setting in your phone not the app. Go to your phone or tablet settings, go to the settings for the app and make sure it has access to cell.
People who say they can only access over WiFi- this is a setting in your phone not the app. Go to your phone or tablet settings, go to the settings for the app and make sure it has access to cell.
I hate this app
My cameras were working fine until they went with this app. now they won’t connect.
Annoying to use
It doesn’t synchronize well or allow for easy programming or review.
Worthless app.
Worthless app.
Works... sometimes
Pretty primitive, really. Worked great until the last update. Now says it can’t connect to WiFi based device... never mind when you’re off the WiFi. But i have no problem connecting by typing the IP address into the browser window using the same credentials. So that leads me to think it’s the app and not my settings. The support for this product is weak at best. Really wish they would get their act together and just make something simple and usable.
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Issue viewing cameras when not at home
This app has worked fine but recently I cannot connect to view my cameras unless I’m on my home WiFi. So when I’m away I have no access to my cameras when I’m just on my cellular data. I need a fix please.
Works great
I don’t understand all the negative reviews. This app has always worked from the first time I installed it. The picture quality is really good and I have been able to go back in time and play back what has been recorded. I don’t know what else to ask for.
