Claim Settlement Delayed for Over a Month – No Support or Updates
Worst app and extremely poor customer support from Tata.
I met with an accident last month and raised an insurance claim. Since the garage was not listed under cashless garages, I had to pay the entire amount upfront assuming the reimbursement would be settled within a week. However, it has been more than a month and there is still no proper update on my claim.
I raised 3 service requests, but all of them were automatically closed without anyone even contacting me. The app does not provide any meaningful status updates, and there is no proper customer care number available to speak with someone directly.
This has been a very frustrating experience during an already stressful situation. I expected much better service and support from Tata. Definitely not renewing this service again.
I met with an accident last month and raised an insurance claim. Since the garage was not listed under cashless garages, I had to pay the entire amount upfront assuming the reimbursement would be settled within a week. However, it has been more than a month and there is still no proper update on my claim.
I raised 3 service requests, but all of them were automatically closed without anyone even contacting me. The app does not provide any meaningful status updates, and there is no proper customer care number available to speak with someone directly.
This has been a very frustrating experience during an already stressful situation. I expected much better service and support from Tata. Definitely not renewing this service again.
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Poor and unethical service
I am writing to formally express my disappointment and file a complaint regarding my recent insurance claim under my Tata AIA insurance policy. I have been paying my policy responsibly and I have taken the policy with the expectation of full support during the claim process.
However, when we submitted our claim, the company rejected some parts of it. After that, a person handling the process asked for a bribe of **₹500** to “pass” the remaining claim and clear it fully. I strongly feel this is unethical and unacceptable. This has caused significant stress and a very poor experience for me.
I request you to:
1. **Review the rejected parts of my claim** and reconsider the decision based on the documents and facts submitted.
2. **Investigate the incident** where a payment/bribe was requested to approve the claim.
3. **Confirm the status** of my claim and inform me of the next steps in writing.
I believe insurers should support customers fairly and transparently, and I request that this matter be handled professionally.
However, when we submitted our claim, the company rejected some parts of it. After that, a person handling the process asked for a bribe of **₹500** to “pass” the remaining claim and clear it fully. I strongly feel this is unethical and unacceptable. This has caused significant stress and a very poor experience for me.
I request you to:
1. **Review the rejected parts of my claim** and reconsider the decision based on the documents and facts submitted.
2. **Investigate the incident** where a payment/bribe was requested to approve the claim.
3. **Confirm the status** of my claim and inform me of the next steps in writing.
I believe insurers should support customers fairly and transparently, and I request that this matter be handled professionally.
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Ridiculous service; never take any insurance
I am not a bot giving review neither a competitor. Just an average working employee. TATA AIG will fool the hell put of you. I have taken comprehensive plan which covers everything. My car met with a minor accident. TATA Aig sent surveyor after surveyor to check the car 4 times. And i say it literally. Still no conclusion and no approval. And second hand cars never buy insurance from this company. I am warning you. Finally after 1 month of my car sitting in service center i took my car out without any repairs because service centers charge exorbitant fees. But never take insurance from this company. You will regret it.
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Response from developer
Dear User, we regret the inconvenience caused. Please share your contact details at App@tataaig.com. We would be more than happy to assist you. Best Regards.
Poor response from TATA AIG Insurance
Tata AIG claims that it has network garage where 2 wheeler claims will be done cashless but when you call to network garage they say it is for 4 wheeler and not for 2 wheeler claim so you have to pay from your pocket and get the reimbursement. I had registered claim against my motor vehicle insurance but from last 5 days no surveyor has visited. Even though the company provide surveyor contact number but they do not pick up your call at any time and will neither respond to you. I have called customer care also but they also have certain limitations due to which cant resolve the problem. So to conclude there is very poor response and now I dont see any sign of response and find myself helpless. Please look before going ahead or before porting for TATA AIG as your insurance partner.
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The worst possible insurance in my 10 years of vehicle insurance
Please do not fall for the trap, first they give you an estimate of 27k for renewal of policy, and within a week the amount doubles to 55k, because of a claim that was made, What is the point of insurance then? What is the point of a fixed premium then? Worst is customer care, firstly they make u call and wait for half an hour, they say they will transfer my call to Discount section after explaining me that the claim amount has been increased because of claim. The discount section call never gets transferred, they make u to wait so that u loose patience, and since insurance is mandatory and renewal date is near we are forced to pay the amount without any explaination.
Shame on you guys!!
Shame on you guys!!
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Useless App and service by TATA AIG
I have had a very disappointing experience with the Tata AIG app, especially for a brand as reputable as Tata. My family obtained insurance from Tata AIG last year through Policy Bazaar, which I now consider another questionable company.
At the end of the first year of our policy, I applied for the free annual health checkup for both my wife and me, as this was included in our plan. However, Tata AIG could not find a suitable lab in my area, despite several well-known options being available. Eventually, Policy Bazaar decided that I could conduct the tests myself and claim reimbursement for the expenses by submitting the necessary documents.
I successfully uploaded all required documents on the Tata AIG app and waited about a week for a response. When I checked the app for updates and found that my claim had not been registered due to one document failing to upload, I re-uploaded that document and registered the claim. However, when I attempted to upload the same document for my wife, the app kept crashing.
Furthermore, I received an email from Tata AIG questioning why I did not use the cashless option for the tests. I was confused since Tata AIG was unaware that I had previously been instructed to conduct the tests myself and seek reimbursement. I forwarded them the email they had sent me. Unfortunately, I still cannot upload my wife’s document on the app.
It seems that many insurance companies in India behave unethically. I believe it is better to invest money in SIPs or mutual funds and withdraw them in times of emergency instead of paying annual premiums to these companies.
At the end of the first year of our policy, I applied for the free annual health checkup for both my wife and me, as this was included in our plan. However, Tata AIG could not find a suitable lab in my area, despite several well-known options being available. Eventually, Policy Bazaar decided that I could conduct the tests myself and claim reimbursement for the expenses by submitting the necessary documents.
I successfully uploaded all required documents on the Tata AIG app and waited about a week for a response. When I checked the app for updates and found that my claim had not been registered due to one document failing to upload, I re-uploaded that document and registered the claim. However, when I attempted to upload the same document for my wife, the app kept crashing.
Furthermore, I received an email from Tata AIG questioning why I did not use the cashless option for the tests. I was confused since Tata AIG was unaware that I had previously been instructed to conduct the tests myself and seek reimbursement. I forwarded them the email they had sent me. Unfortunately, I still cannot upload my wife’s document on the app.
It seems that many insurance companies in India behave unethically. I believe it is better to invest money in SIPs or mutual funds and withdraw them in times of emergency instead of paying annual premiums to these companies.
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Worst ever insurance service..
Tata AIG Insurance ,The Most Pathetic and Mentally Draining Experience of My Life
I’ve never felt so cheated, insulted, and mentally harassed in my life as I did while dealing with Tata AIG Insurance for the claim on my Mahindra Thar. I own multiple cars and have dealt with other insurers before but this was by far the worst, most unprofessional, and emotionally draining experience ever.
From the moment I initiated the claim, Tata AIG made sure to turn a basic process into a complete circus. I was made to run pillar to post, visiting their office countless times, only to be met with vague responses, careless attitude, and a clear intention to stall the process. It wasn’t just poor service it felt like systematic harassment.
The person in charge, Sarvesh Saini, was the biggest disappointment. Instead of helping, he rejected my claim using some ridiculous excuse related to satisfaction VR just so they could mark their process as “resolved” and boost their own fake internal ratings. It was a clear cover-up, with zero accountability and absolutely no intention of supporting the customer.
The entire ordeal felt like a trap, designed to frustrate you enough to give up. I was treated not like a customer, but like a nuisance. The lack of empathy, transparency, and ethics was appalling. Tata AIG doesn’t care about people only about looking good on paper.
I will never insure a single vehicle with Tata AIG again, and I strongly urge others to stay far away from them. If you value your peace of mind, don’t even think of dealing with these people. They don’t solve problems they create them.
This wasn’t just an inconvenience it was a blatant betrayal of trust. And for that, Tata AIG should be held accountable.
I’ve never felt so cheated, insulted, and mentally harassed in my life as I did while dealing with Tata AIG Insurance for the claim on my Mahindra Thar. I own multiple cars and have dealt with other insurers before but this was by far the worst, most unprofessional, and emotionally draining experience ever.
From the moment I initiated the claim, Tata AIG made sure to turn a basic process into a complete circus. I was made to run pillar to post, visiting their office countless times, only to be met with vague responses, careless attitude, and a clear intention to stall the process. It wasn’t just poor service it felt like systematic harassment.
The person in charge, Sarvesh Saini, was the biggest disappointment. Instead of helping, he rejected my claim using some ridiculous excuse related to satisfaction VR just so they could mark their process as “resolved” and boost their own fake internal ratings. It was a clear cover-up, with zero accountability and absolutely no intention of supporting the customer.
The entire ordeal felt like a trap, designed to frustrate you enough to give up. I was treated not like a customer, but like a nuisance. The lack of empathy, transparency, and ethics was appalling. Tata AIG doesn’t care about people only about looking good on paper.
I will never insure a single vehicle with Tata AIG again, and I strongly urge others to stay far away from them. If you value your peace of mind, don’t even think of dealing with these people. They don’t solve problems they create them.
This wasn’t just an inconvenience it was a blatant betrayal of trust. And for that, Tata AIG should be held accountable.
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App not working.
I have been trying to book a cashless health checkup through the Tata AIG app for the past two days, but it consistently shows the message: “Unable to book health checkup. Try again after some time.” This issue has persisted despite multiple attempts.
I urgently need to get blood tests done, and due to the app’s failure, I am now left with no option but to book the tests privately and pay out of pocket. This defeats the entire purpose of having a health insurance policy if I have to bear medical expenses myself, especially for services that are supposed to be covered under the policy.
Tata AIG should resolve this issue urgently and ensure that customers can access the promised benefits without such inconvenience.
I urgently need to get blood tests done, and due to the app’s failure, I am now left with no option but to book the tests privately and pay out of pocket. This defeats the entire purpose of having a health insurance policy if I have to bear medical expenses myself, especially for services that are supposed to be covered under the policy.
Tata AIG should resolve this issue urgently and ensure that customers can access the promised benefits without such inconvenience.
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Worst app
I’m encountering a significant issue with the app on my iPhone 14 Pro. Whenever I attempt to view claim details, the app crashes and redirects me to the login page. This disrupts the user experience and hinders the app’s functionality.
I urge the development and testing teams to thoroughly test the app before releasing updates, ensuring that all functionalities work as intended. A stable and reliable app is crucial for users who depend on it for essential tasks.
Please address this issue promptly in the next update. Thank you.
I urge the development and testing teams to thoroughly test the app before releasing updates, ensuring that all functionalities work as intended. A stable and reliable app is crucial for users who depend on it for essential tasks.
Please address this issue promptly in the next update. Thank you.
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Worst app experience
I would like to bring to your attention the challenges I have faced with the TATA AIG mobile application. During the initial purchase of the policy, there were assurances made regarding the availability of dental and general OPD services through the app. However, the current functionality is quite limited. The reimbursement option is no longer visible, and even the claim initiation feature, which was previously accessible, is now missing. This situation significantly impairs my ability to seek medical consultation when needed, as I am unable to utilize the app or claim reimbursement effectively. I kindly request your prompt attention to these issues, as I would prefer to resolve them amicably rather than escalate this matter to the Insurance Regulatory and Development Authority of India (IRDAI).
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Please check twice before buying the policy and keep all relevant proofs
Hi Team,
Kindly don’t threaten the customer. Please refer to the records via call and email. Before your send the warning letter.
I have all the proofs I have clearly informed you that I have done one claim in the previous year but had NCB protection plan.
Even your sales team and head gave me this below email confirmation on 18th dec. starting if I had NCB protection then no need to pay extra amount.
If you want more proofs please check by my registered email.
I did not mess lead your team. How can you say that I gave wrong information. If you don’t want to provide the service then please refund. I will buy from better service provider.
This was my first policy from TATA, but I lost trust on your company.
Worst experience.
Kindly don’t threaten the customer. Please refer to the records via call and email. Before your send the warning letter.
I have all the proofs I have clearly informed you that I have done one claim in the previous year but had NCB protection plan.
Even your sales team and head gave me this below email confirmation on 18th dec. starting if I had NCB protection then no need to pay extra amount.
If you want more proofs please check by my registered email.
I did not mess lead your team. How can you say that I gave wrong information. If you don’t want to provide the service then please refund. I will buy from better service provider.
This was my first policy from TATA, but I lost trust on your company.
Worst experience.
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Not Able to Renew My Policy
policy expired on 19th Oct 2024, on 22nd Oct when I’m trying to renew, it’s not accepting, when I called to cust care, reason was, registered RTO office had more claims, so my vehicle is also blocked! How is this justifiable to any of the customer
On one side- i haven’t claimed any in my period still I’m been blocked for no reason
On the other side- if customers are claiming their damages through their insurance, you are not ok to sanction their claims
This year I even added my new Car insurance too, but I’m not going to choose AIG in the next year for sure
On one side- i haven’t claimed any in my period still I’m been blocked for no reason
On the other side- if customers are claiming their damages through their insurance, you are not ok to sanction their claims
This year I even added my new Car insurance too, but I’m not going to choose AIG in the next year for sure
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THE WORST INSURANCE TO HAVE
TATA AIG health insurance is worse service first of all most of the corporate hospital don't have tie up with it which ever have tie up with they says TATA AIG is the worse insurance policy and they ask for do you have any alternative insurance because TATA AIG will never give approval for any clam. I recently have to go for a surgery for my spin I have tried all major hospital in Bangalore to find cashless of TATA AIG every one said they don't have tie up with TATA AIG luckily I found one hospital and submitted my calm they rejected my calm by saying some reason I clarified that then they say another reason it went on and on for three days I finally realised that they will not give the clam no matter what I do even though I have the most premium policy.
FINALI ONCE TATA IS ONLY FOR NAME THEY DON’T HAVE ANY ETHICAL VALUES AND THEY DON’T HAVE ANY COURTESY FOR THEIR CUSTOMERS.
SO MY SINCERE ADVICE DON’T GET CHEATED BY SEEING TATA NAME.
FINALI ONCE TATA IS ONLY FOR NAME THEY DON’T HAVE ANY ETHICAL VALUES AND THEY DON’T HAVE ANY COURTESY FOR THEIR CUSTOMERS.
SO MY SINCERE ADVICE DON’T GET CHEATED BY SEEING TATA NAME.
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Pathetic service and Support
I was having my Health insurance in Bajaj from past 4 years and last year I have Ported in Tata AIG as per the discussion with the Sales person of Tata and I got ported because of the name of Tata group of companies and now in a my life first time I have registered one claim for my Child’s health issue and provided all the required documents on a time to the company and from past 23 days I’m not getting any update on my Claim. When ever I call to Customer support (I made almost 5-6 calls in last 23 days ) I always get the answer that your claim is under process and we will get back to you but I never received any call also haven’t received any mail or update. Today again I called to support team then the executive said we are having technical issue so can’t check and register your compliant.
I have applied for the claim first time in my life after paying premiums for the last 5 years and this kind of support and service I’m getting from the well known Tata group.
I suggest please think twice before purchasing any policy as we pay our hardworking money to the companies for our life and health security and the organisations are there to improve the new business only instead of providing the good service and to retain the customers.
Thanks Tata AIG!
I have applied for the claim first time in my life after paying premiums for the last 5 years and this kind of support and service I’m getting from the well known Tata group.
I suggest please think twice before purchasing any policy as we pay our hardworking money to the companies for our life and health security and the organisations are there to improve the new business only instead of providing the good service and to retain the customers.
Thanks Tata AIG!
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Claim goes on and off
The claim I placed in the app disappears and appears automatically. The claim form download link does not download anything just gives message that the download is successful. The claim process is taking ages. I have placed the claim on 3rd of August 2023- and after various back and forth of email I called my surveyor today just to hear your last email is just 5 days ago. He meant I have to wait. On insisting he said resend the email requesting update on claim and you will get the reply. Today is 28th of August, It is almost a month now and the approval on claim has not been given. I don’t know when the actual work will start of fixing the car. For the 12 month insurance the car is standing at the body shop of service centre for almost a month.
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Tata aig app will show different data and support team is different world only
I have been tried to initiate claim through app it took 2 days to generate claim number now they want to upload documents its not allowing only if you call support i have been in call from more than hour they transferred my call to claim dept before that i had to wait half an hour Its big scam happening by showing something else in app but its not in reality Please don’t choose this insurance app
I wish i could attach time they put me on hold
In an emergency dont even expect anything from tata aig service
I wish i could attach time they put me on hold
In an emergency dont even expect anything from tata aig service
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Fix the app name on Home Screen & profile editing
(1)This app name is displayed without spaces. It’s not legible and ugly.
(2)Second is that my first name has to include my middle name also. The app wont let us have insert space in between. No special characters allowed. Please allow to add space. Eg- for name Don Juan Marco, first name will be Don Juan and last name would be Marco.
Please fix these developer. Thank you. Otherwise app is awesome.
(2)Second is that my first name has to include my middle name also. The app wont let us have insert space in between. No special characters allowed. Please allow to add space. Eg- for name Don Juan Marco, first name will be Don Juan and last name would be Marco.
Please fix these developer. Thank you. Otherwise app is awesome.
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Unable to do self inspection
I was unable to do the self inspection in your app. The image being recorded by the camera is shown upside down. But even then if you manage to finish the process it goes back to saying start inspection instead of showing the completion status. Then the remaining part of the review is more about the attitude of Tata AIG services, they can’t even send an agent for inspection since the vehicle is a second hand, nor will they even let you get it done by them, each time I call them I hear excuses. When I called up the branch last time, the security picked up the phone to say the line is busy.
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Missing search option
We have nearly 100+ policies linked to our id for vehicles. However, your app does not have the option to search, and we need to scroll down the entire portfolio every time. Why didn’t you give the option to search by vehicle number so that the app would be more user-friendly?
Payment buttons are not visible for Pro Max Users
I am unable to purchase policy because payment buttons are not visible at the bottom in my device which is iPhone Pro Max. Some initial screens little bit top portion of the button is visible so somehow managed to go the next screens. But in payment page it’s not there at all. Please fix it.