Convenience Fee Charging on making payments by Card
Response from developer
Hi, we're sorry for any inconvenience caused. We understand your concern regarding the convenience fee. This fee helps us cover the cost of processing digital payments securely and providing a smooth payment experience. The exact fee may vary based on the transaction and is always shown before you complete the payment. Thank you for your understanding. - Rumi
The worst
New experience- I ordered a cooler day before that was supposed to be delivered yesterday. Delivery window 9 AM to 9 PM. No information to contact delivery person. Chat with customer care, they escalated issue at 4 PM. Call customer care at 8:45 PM they say wait for 24 hours. Does Tata think, they are so precious that we will sit waiting at home for 48 hours for a delivery?
Oh and don’t get me started on how bug ridden the app is. It deserves -5⭐️.
Response from developer
Hi, we apologize for the disappointing experience with your medicine and cooler orders. We understand how difficult it is to face delivery delays despite committed timelines and are sorry for the experience. Please share your registered contact number and order details at app.support@tataneu.com with 852201 in the subject line so we can assist you better. - Viki
Worst application
Very functional app
Response from developer
Hi, your positive review of Tata Neu is a testament to our commitment to delivering excellence. We are delighted that you are enjoying our app's features and content. Thank you for being a supporter of Tata Neu!
Can’t register to the App
Great App
App design sucks
Too slow interface
Response from developer
Hi, we're sorry to hear about your app experience. We assure you that we are working to make our interface better for our users. We request you to please share your registered contact number and issue in detail at app.support@tataneu.com so that we can look into this and assist you further._Ben
Too much disturbance
Shopping
Response from developer
Hi Max, sorry for the confusion! We’d love to help make things smoother for you. Please share your concern along with registered details at app.support@tataneu.com so we can assist quickly. _Abhi
Excellent service
Overcrowded site impossible to navigate
Response from developer
Hi, we apologize the inconvenience caused. Our team is constantly working to improve the app experience across devices. Your feedback is valuable for us. Please reach out to us at app.support@tataneu.com for prompt response. _Sweets
Delayed Orders
Tataneu
Response from developer
Hi, thank you for your feedback. We appreciate your loyalty. While we respect your opinion, we request you to share any specific concerns about BigBasket by writing to us at app.support@tataneu.com with your registered contact details, so we can assist you better. _Yavi
Excellent service
Response from developer
Like your go-to friend who never lets you down, Tata Neu's always here for you! 💯🤝 _Abhi
Good app
Honest company
Great card
Keep getting error “something went wrong. Try again”, after selecting the Time Window
Same thing happened last month.
Your Chat app needs “Other reasons” for selection. My Error issue is not listed in the choices.
Response from developer
Hi, we understand your concern and your suggestion for an "Other reasons" option is valuable. Our team is actively reviewing this to assist you effectively. Please provide more details at app.support@tataneu.com. _Anu
Unable to login
Such a shame that I have balance in my wallet but these companies- Neu, BBDAILY can’t resolve such a critical account management bug.
Response from developer
Hi, we're sorry to hear about your app experience. Please share your concerns in detail with your registered contact details with us, and an error screen recording at app.support@tataneu.com, so that we can assist you promptly. We're here to help! Appreciate your patience. _Abhi
