Free

Details

  • Released
  • Updated
  • April 18, 2014
  • August 3, 2026
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About

Submit suggestions and complaints to government entities in Bahrain. This mobile application provides a convenient way to access eChannels, ensuring your feedback reaches the right departments efficiently. Track your submissions with dedicated teams and performance indicators.

Submit suggestions and complaints
Access government eChannels
Submit from anywhere, anytime
Dedicated government teams
Performance indicators and timeframes
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What users say

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What's New in Tawasul.

5.1.0

August 3, 2026

- Introduced a new Submit a Business Complaint service. - Improved sign-in experience with eKey authentication. - Performance enhancements and bug fixes.

More

User reviews

التطبيق بلغه الأنجليزية مانفهم لة

الواجه في حال توك منزلنه مافي عربي ماقدرت أفتحة بسبب مافي عربي مادري شنو المطلوب لفتحة ياريت لو تكون واجهته عربي

Response from developer

شكرًا لتواصلك. تتوفر تطبيقات الحكومة الإلكترونية باللغتين العربية والإنجليزية. لتغيير اللغة اضغط على زر القائمة الرئيسية أعلى يسار الشاشة ثم اختر "Settings" ثم قم باختيار لغتك المفضلة.

التطبيق بلغه الأنجليزية مانفهم لة

التطبيق بلغه الأنجليزية مانفهم لة

Response from developer

شكرًا لتواصلك. تتوفر تطبيقات الحكومة الإلكترونية باللغتين العربية والإنجليزية. لتغيير اللغة اضغط على زر القائمة الرئيسية أعلى يسار الشاشة ثم اختر "Settings" ثم قم باختيار لغتك المفضلة.

َ

مشكورين على دعمكم و خدمتكم للشعب
الموقع حلو و سهل و كل شي موفر لنا ، لاكن للاسف ساعات يعلق شوي .
اتمنى يكون في تحديث للمشكله ، و ماقصرتو جزاكم الله خير

Response from developer

شكرً لتواصلك! سيتم إيصال ملاحظتك للفريق المعني. للمزيد من الملاحظات أو المقترحات يمكنك التواصل مع هيئة المعلومات والحكومة الإلكترونية مباشرة عبر نظام تواصل bahrain.bh/tawasul

Useless app

No one follows up with the cases and they will call to inform you they received your case but nothing will happen.

Response from developer

Thank you for your interaction. If you are not satisfied with the government entity's reply, you can reopen the case within 14 days of receiving the solution & explain the reason for dissatisfaction. For support, contact us via Tawasul system www.bahrain.bh/tawasul

Totally Useless

You can raise a case against someone who took your food out of your mouth, but they can simply close the case and get it over with!

0 accountability
0 responsibility
0 Dignity (for us)

They claim that they give 14 days, but it ain't true most of the times.

Response from developer

Thank you for your interaction. Please send your Tawasul case number and your contact details to customer.care@iga.gov.bh so we can look into the case and provide the appropriate support. Please note that all cases can be reopened within 14 days of receiving the response from the relevant entity. You can also evaluate the response of the entity you contacted within 14 days.

Developer apps

User experience

🐞

Reported Bugs

2 issues

App crashes occasionally

Bug

App hangs sometimes

Bug

Requested Features

10 requests

Add more government entities

Feature

Allow employees to submit grievances

Feature

Dedicated app employees in government offices

Feature

Respond in the same language as the complaint

Feature

Include other institutions (CSB, traffic)

Feature

Allow new attachments in responses

Feature

Increase character limit for responses

Feature

Option to agree/disagree to close a case

Feature

Ensure cases are resolved before closing

Feature

More strict enforcement by municipality

Feature

FAQ

What is Tawasul App?

Tawasul App is the mobile version of the National Suggestions & Complaints System for the Kingdom of Bahrain. It allows citizens and residents to easily submit their suggestions and complaints to any government entity.

How does Tawasul App work?

You can use the app to submit your feedback from any location at any time. Each government entity has a dedicated team assigned to handle these submissions according to specific performance indicators and timeframes based on the case category.

Is there a cost to use Tawasul App?

Based on the provided information, the application is free to use and does not have any in-app purchases or advertisements.

Who is the Tawasul App for?

The app is designed for citizens and residents of the Kingdom of Bahrain who want to communicate suggestions and complaints to government entities.

What kind of feedback can I submit?

You can submit both suggestions and complaints to any government entity within the Kingdom of Bahrain. The system ensures that your feedback is directed to the appropriate department for handling.