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Tawasul.

Tawasul.

by eGovernment Authority Bahrain

296 ratings
45 reviews
🔧 Utilities
Free

Details

Released
April 18, 2014
Updated
August 3, 2026

Developer

eGovernment Authority Bahrain
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About

Submit suggestions and complaints to government entities in Bahrain. This mobile application provides a convenient way to access eChannels, ensuring your feedback reaches the right departments efficiently. Track your submissions with dedicated teams and performance indicators.

✓Submit suggestions and complaints
✓Access government eChannels
✓Submit from anywhere, anytime
✓Dedicated government teams
✓Performance indicators and timeframes
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What users say about Tawasul.

Reviews of Tawasul. are mixed: the Utilities app is rated 4.1/5 from 296 App Store ratings. What users like most: good initiative for communication, fast response and efficiency. Top complaints: no follow-up on cases, cases closed without resolution. Summarized from real user reviews.

Positive things

  • 👍Good initiative for communication
  • 🚀Fast response and efficiency
  • 👍Solves many cases
  • 👍Professional management
  • 👍Excellent government app
  • 👍Useful for complaints and suggestions
  • 👍Credible and fast
  • 👍Solves problems effectively

Negative things

  • 😞No follow-up on cases
  • 😞Cases closed without resolution
  • 😞Lack of accountability
  • 😞Unhelpful responses
  • 😞App is useless
  • 😞No solutions provided
  • 😞Cases closed without explanation
  • 😞Not helpful
  • 😞Failed execution
  • 😞Unresolved cases
  • 😞Language barrier (English only)
  • 😞App hangs sometimes
  • 😞Poor UX/UI
See all reviews

What's New in Tawasul.

5.1.0

August 3, 2026

- Introduced a new Submit a Business Complaint service. - Improved sign-in experience with eKey authentication. - Performance enhancements and bug fixes.

More

User reviews

Most RecentHighest RatedLowest Rated

التطبيق بلغه الأنجليزية مانفهم لة

الواجه في حال توك منزلنه مافي عربي ماقدرت أفتحة بسبب مافي عربي مادري شنو المطلوب لفتحة ياريت لو تكون واجهته عربي
قأقبل التحديث كان أفضل

التطبيق بلغه الأنجليزية مانفهم لة

التطبيق بلغه الأنجليزية مانفهم لة
قأقبل التحديث كان أفضل

Response from developer

شكرًا لتواصلك. تتوفر تطبيقات الحكومة الإلكترونية باللغتين العربية والإنجليزية. لتغيير اللغة اضغط على زر القائمة الرئيسية أعلى يسار الشاشة ثم اختر "Settings" ثم قم باختيار لغتك المفضلة.

َ

مشكورين على دعمكم و خدمتكم للشعب
الموقع حلو و سهل و كل شي موفر لنا ، لاكن للاسف ساعات يعلق شوي .
اتمنى يكون في تحديث للمشكله ، و ماقصرتو جزاكم الله خير
TThatsme4me

Useless app

No one follows up with the cases and they will call to inform you they received your case but nothing will happen.
@@12qwr

helpful

very helpful and faster
thankyou tawasul team
AAMRPPM
See 40 more reviews

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User experience

🐞

Reported Bugs

2 issues

App crashes occasionally

Bug

App hangs sometimes

Bug
✨

Requested Features

10 requests

Add more government entities

Feature

Allow employees to submit grievances

Feature

Dedicated app employees in government offices

Feature

Respond in the same language as the complaint

Feature

Include other institutions (CSB, traffic)

Feature

Allow new attachments in responses

Feature

Increase character limit for responses

Feature

Option to agree/disagree to close a case

Feature

Ensure cases are resolved before closing

Feature

More strict enforcement by municipality

Feature

FAQ

What is Tawasul App?

Tawasul App is the mobile version of the National Suggestions & Complaints System for the Kingdom of Bahrain. It allows citizens and residents to easily submit their suggestions and complaints to any government entity.

How does Tawasul App work?

You can use the app to submit your feedback from any location at any time. Each government entity has a dedicated team assigned to handle these submissions according to specific performance indicators and timeframes based on the case category.

Is there a cost to use Tawasul App?

Based on the provided information, the application is free to use and does not have any in-app purchases or advertisements.

Who is the Tawasul App for?

The app is designed for citizens and residents of the Kingdom of Bahrain who want to communicate suggestions and complaints to government entities.

What kind of feedback can I submit?

You can submit both suggestions and complaints to any government entity within the Kingdom of Bahrain. The system ensures that your feedback is directed to the appropriate department for handling.