How Does 3 Out of 100 = 4.4 of 5?!
Looking at reviews under "Most Recent", (the best way to vet software before downloading), there are only 97 out of 100 reviews that have more than two stars. That's almost two complete years of reviews and the overall ratings come out to 4.4?! How's that?!
I've never used the app, (other than downloading it), and from the looks of it I probably never will use to actually file. But, I have used TaxAct for the last 10 years or so and I can tell you that they are not great to work with. Three years in a row they offered me discounts for purchasing the next year's filing, early. Three years in a row when I went to claim the discount at tax time, they claimed they had no record of my early commitment to purchase. (They don't actually charge you until you file or complete your return.) So, I paid full price. That was the last time.
I still use them only because I always have problems getting TurboTax to run correctly on Safari on my Mac, or on my iPad. So after two years of that I went looking for something else. TA works, technically, but they push product - hard. I've never used their mobile software, and as I said, it looks like I never will.
Oh and, the cost of filing a Fed Return ... $54!!! What the heck is this highway robbery. Anyway ... as many have already noted, use at your own risk.
Happy Tax Time!
I've never used the app, (other than downloading it), and from the looks of it I probably never will use to actually file. But, I have used TaxAct for the last 10 years or so and I can tell you that they are not great to work with. Three years in a row they offered me discounts for purchasing the next year's filing, early. Three years in a row when I went to claim the discount at tax time, they claimed they had no record of my early commitment to purchase. (They don't actually charge you until you file or complete your return.) So, I paid full price. That was the last time.
I still use them only because I always have problems getting TurboTax to run correctly on Safari on my Mac, or on my iPad. So after two years of that I went looking for something else. TA works, technically, but they push product - hard. I've never used their mobile software, and as I said, it looks like I never will.
Oh and, the cost of filing a Fed Return ... $54!!! What the heck is this highway robbery. Anyway ... as many have already noted, use at your own risk.
Happy Tax Time!
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Terrible app
I’ve used TaxAct for years and decided to try the app. Never again and I’m so mad I’ll probably file elsewhere this year. The app wouldn’t take my credentials, so after a reset I went through the majority of the process of filing my taxes with mostly no problems (the investments section wouldn’t connect to institutions like it should have). While hitting continue from one screen to the next, I suddenly get kicked out. When I try to log back in, the app won’t accept my new password. I go through the reset process two times before giving up on the app. Quickly logged in the web browser only to find all the information I spent hours inputting is completely gone. Infuriating.
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Response from developer
Hello, Thank you for this feedback. We apologize for the experience you've had and would like to learn more to help find a solution. If you haven't finished filing yet, please contact our Customer Care team at 319.373.6300 to share what you encountered and to recover your return information. We're happy to quicky help get this sorted out for you. Thank you!
Never again!
The chat is NOT needed. It is aggravating and time consuming when the chat restarts from the beginning every single time I sign-in. There is no option to skip it and it’s completely unnecessary. Fix it. I can’t access my actual return after I save it because “view my return” doesn’t work, but every 10th time I try. What a nightmare.
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Get rid of chat box!!!!
I never had this much problems filling my taxes in past years like I do now. I have to sit through the chat box thing every time I access my current return???? Why fix what was not broken???? Then the app will kick you out your return out of nowhere.
Does NOT work on this iPad
I was really impressed with my first year using TaxAct. I only used the website that time. So I now have an iPad Pro 12.9” M1 that I began trying to use TaxAct Express on since iOS version 16.0. It has never worked. Each time I get to the point where I add the second W2, it crashes and refuses to log back in stating “There was an error”. I’ve done an awful lot of work repeatedly and it’s getting nowhere.
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