TBS User Reviews

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Unusable

This just crashes every time you try to open it

So difficult to log in

Rubbish

Unbelievably difficult to use

I think these companies deliberately make the app so difficult to use so that you don’t want to submit a claim anymore. Why does Apple allow app of such quality to exist?

Don’t bother

Unable to log in even having emailed support. Had to call, asked questions I can’t answer just to get a person. support guy sounded like he was in a cave and was having a separate conversation whilst dealing with me. He did get the password reset but it’ll last 24 hours and no way for me to reset it. App threw out messages this show coding errors. Gave up.
Quite why we have gone with this solution I’ve no idea.
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Garbage App

This is by far the worst app ever made for corporate claims; Any HR uses this can be related with this app nature - garbage. Micare did a better job, relatively.

Where is the App

This is not an App it’s just a web portal and very badly implemented, unusable is an understatement.

Lazy app

I dont believe some of big company using this.

Bad UX

Unable to upload photos, it’s bad.

The App has a Bug

After entering the credentials it asks for 2nd authentication with the last 4 characters of your NRIC/FIN

After keying that in nothing HAPPENS!

제출하기가 안됩니다.

막상 다 작성하고나서 제출하기 버튼이 활성화안되서 시간만 낭비하게 됩니다. 제발 개선해주세요

Absolutely dreadful

Gone through the 10 thousand hoops and resets to get access, still can't. Don't bother.

Needs a PIN?

Was okay while I was first logged in. It has since logged me out and is asking for a PIN I never received. Super frustrating overall.

제출하기 버튼

제출하기가 왜 안됩니까 어느순간부터 앱있는 의미가 없잖아요

제출하기도 안되는 앱이라니..

UI 좀 업데이트하세요… 70년대에
만들어도 이정도 기능도 못하는 앱은 없을듯..

Crashes

App crashes as soon as you type in your login details and press submit.

Does very little

This is basically a glorified, clunky web browser.

It adds little value besides giving you a way to navigate to webpages that contain information on various benefits, several of which require a further separate login.

JS Cat

Useless. I have to login from a PC at work as the app never let me login. Shame that large and reputable companies are using such poor applications

Really lousy design app from the insurer

Using it is a pain multi factor authentication doesn’t work can’t reset your password. I wanted to give it 0 Stars but unfortunately I couldn’t!

Poor

Can’t really comment on the app as each time I try to log in it crashes and closes

iPhone 15 pro max

Useless

Absolutely useless app. I’ve changed my password I don’t know how to many times but no power on earth will grant you access to this app. What a waste of time. How a company can produce an app that doesn’t work in this day and age is beyond me