Terrible
Why offer WiFi linked radiators if they never work and the app constantly crashes? Trying to add my new radiators and everytime I click connect it crashes and I start again. Contacted support who asked if I was definitely using the correct app then never responded again. Advised them to check the reviews on the App Store and that it’s not an exclusive problem to me!
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Won’t connect to radiator
Worked great for a couple of years but when we changed our WiFi and needed to update the radiator it all went wrong.
The radiator no longer connects to the app. Like other reviewers have found, the app crashes at the same point during the setup phase every time preventing connection of the radiator to the wifi.
I have raised with their support team and shared a video of the issue but they claim that the app works fine, despite others reporting the same issue.
So after spending £400 on a ‘smart’ radiator, we now have a dumb radiator that needs to be manually turned on/off like the £30 radiator we had before.
Radiator is fine but the app doesn’t work.
Will never buy from this company again.
The radiator no longer connects to the app. Like other reviewers have found, the app crashes at the same point during the setup phase every time preventing connection of the radiator to the wifi.
I have raised with their support team and shared a video of the issue but they claim that the app works fine, despite others reporting the same issue.
So after spending £400 on a ‘smart’ radiator, we now have a dumb radiator that needs to be manually turned on/off like the £30 radiator we had before.
Radiator is fine but the app doesn’t work.
Will never buy from this company again.
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Doesn’t work
Doesn’t work, complete waste of time. Not even worth the one star. Got so much potential.
Once you get the app sort of working and got the radiator installed on it still didn’t work. Won’t let you remove the radiator from the list. I’ve completely Given up. IT department need to go kick up the backside to sort it out.
Taking the radiator back as he’s not doing what it’s supposed to do
Once you get the app sort of working and got the radiator installed on it still didn’t work. Won’t let you remove the radiator from the list. I’ve completely Given up. IT department need to go kick up the backside to sort it out.
Taking the radiator back as he’s not doing what it’s supposed to do
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Poor
Statistic used to work now does not work even when loaded with electric rates needs fixing
Appalling!
Come on TCP it’s almost impossible to secure a robust connection to the rads
