Unable to use app now.
The app requires an update, but I’m unable to update as I’m staying on iOS 16, and I’m unable to update the app cause it needs iOS 17+. Very disappointed
Latest Update makes it impossible to use
Just when the TCU app was stable the developers added an update making the app obsolete on devices below iOS 17.0
The motto for the developer is “We’re not happy until you’re not happy!”
This is consistently one of the worst financial apps available.
The motto for the developer is “We’re not happy until you’re not happy!”
This is consistently one of the worst financial apps available.
Face ID stopped working
The app has been great, but the update in Dec 2025 killed the Face ID function.
Won’t open
December update advertised…no longer can open w transfer. No updates I can manually make. Thanks once again TCU app. Most persnickety app I have had and I’ve had it for a long time. Never gets better. I never rate things. That’s how frustrating this app
Is.
Unrelated…only bank without debit Mastercard( too risky apparently) they need to get with the times. Maybe these
Things are related
Is.
Unrelated…only bank without debit Mastercard( too risky apparently) they need to get with the times. Maybe these
Things are related
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terrible.
app never works, never lets me log in. this is a banking app that won’t even let me access my money. this is absolutely ridiculous considering the purpose of this app is to access and view my money and it can’t even let me do that. i can’t even view how much money i have in my account or make an e-transfer or anything. FIX IT.
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Unable to open the App
I have been using this App but just this year, I am not able to use it. It face detecting but not opening. Not happy for it
Disappointed
I have been am member of credit unions for 50 plus years 16 years with TCU. I find the performance of the app to be unacceptable. Every time an up date occurs I have to delete the app and reload it to make it work. Have told CU if issue but nothing has come of it
Still fails
They keep doing dates and it still garbage app. I have to delete and reinstall at least once a month to be able to log in. This is irritating. Please get it FIXED ALREADY!!!
Consistently the worst banking app
After several updates this app continues to be to worst app for banking of financial management.
Terrible app
TCU should be ashamed of themselves that they cheaped - out on this app developer. They have no respect for their members. This app never works correctly and doesn’t update your password when you change it on the mobile website.
Worst app ever!
I tried and tried to sign in . I called help and they did not reply so called and left a message the next day. They were rather abrupt and were not helpful . I have better luck using my phone rather than my iPad .
Please fix
This is legitimately the hardest banking app to use. It is constantly signing me out and half the time doesn’t even want to sign in
Disappointed!
App won’t load on my phone. I have to go buy a new phone now just so I can do mobile banking with tcu????Feel very disappointed! Just got used to the new platform then shot down by mobile upgrade. Not good!
Nothing works
I normally don’t leave reviews, but in this case I feel I have to. This may be the worst app I’ve ever used. Everything about it is quite terrible. Will honestly consider switching banks simply because of the horrible user experience while attempting to use the app (usually can’t log in, so user experience pretty much ends at that point).
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No star rating
This app is a challenge for those of us who have just adjusted to the last change. I find it very stressful and unfair to a demographic that has faithfully used TCU for all their working and retirement years. This is asking too much and makes me want to consider the old cookie tin or under the mattress alternative to online banking. This is totally unfair to a large number of us . Please fix it .
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It exists
The one star is simply because this app exists. But it sucks bad. Borderline unusable. Nothing like not being able to access your bank accounts because you picked the wrong institution. Gonna be leaving TCU very soon. Totally unacceptable
Try to add an etransfer contact
- it won’t be smooth and it won’t be fun.
Horrible
This app is awful. Glitches…freezes…won’t let you go back to the main page after confirming bill payment. After 50 years of being a client…I am seriously reconsidering banking through an app from elsewhere. The world wants us to use online banking? Then it better get itself figured out. The old app? Awesome…My 80 year old mother could use it. This one? I’m over once a week to help her out and pay her bills. Another long time TCU customer…not satisfied. There are enough low star ratings here…I encourage TCU to get it fixed.
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Glitchy and terrible
The new version (April 2022) is a nightmare. I have to keep deleting and re-installing.
App is worse now
This app is complete garbage. It does not let you sign in using Face ID, is not user friendly and the interface is not intuitive AT ALL.
I used to do all my banking from the mobile app, but simply can’t now because of how terrible this app is - I use the desktop version, which somehow is slightly better.
I used to do all my banking from the mobile app, but simply can’t now because of how terrible this app is - I use the desktop version, which somehow is slightly better.
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