Better Options
Response from developer
Thank you for the feedback and we have listened. We just pushed a full redesign this week with an updated look and feel that directly addresses much of what you're describing, including improved attendance/RSVP visibility, cleaner event views, and a reworked chat experience. If you haven't already, please update to the latest version from the app store to see these changes. On the profile/name sync issue, everything is designed to sync automatically, so what you're seeing is likely a configuration issue on the account rather than expected behavior. Please email support@teamsideline.com and our team will get that corrected. Regarding live stat-tracking during games: this isn't a service we offer at this time, but it's on our radar for the future. Thanks again for sticking with us — we hope the new version makes a real difference.
Painful
It takes 2-3 steps just to reply your attendance to an event.
The Messaging does not function for standard messaging or email. When working with the tech support team for over a week they come back with we can’t figure it out and tell me I need to upgrade my iOS (that is their standard answer and they support the iOS version on my phone).
I have used many similar apps over the years and this app is the only one that I would not recommend, all of the others I would tell you what I like about it with TeamSideline I have not found anything I like about it yet.
Response from developer
Thank you for reaching out to us directly and allowing us to resolve the messaging trouble. The issue turned out to be tied to how information was originating from the iOS version. We worked with Apple to get it resolved and pushed out an update to correct it. We also just released a full redesign this week with an updated look and feel that improves attendance/RSVP (far fewer steps to respond to an event) and reworks the messaging experience. Please make sure you've updated to the latest version from the app store to see these changes. We appreciate you sticking with us through this and giving us the chance to make it right — if anything still isn't working as expected, please email support@teamsideline.com and reference this review so we can take a closer look.
Error message when logging in
Response from developer
Thank you for your feedback. We're sorry to hear you're having trouble logging in. Our team would like to investigate this further, as there are a few account-specific factors that can affect app sign-in even when website access is working. Please contact our support team at support@teamsideline.com with your account details and a screenshot of the error message, and we'll be happy to assist you in getting back into the app as quickly as possible. Thank you for helping us improve the experience.
Not User Friendly for customers
Response from developer
Thank you for your feedback. We reviewed the registration experience, identified the issue you encountered, and have since resolved it to create a more seamless signup process. We appreciate you taking the time to share your experience, as feedback like this helps us continue improving the platform.
