TeamSnap User Reviews

Customer Experience

Positive experience28.5% of reviews
Neutral10.5% of reviews
Negative experience61.0% of reviews

~ Based on 688 written reviews from the US App Store.

What users say about TeamSnap

Is TeamSnap Safe?

TeamSnap appears safe based on user ratings. AppsHunter Safety Score for TeamSnap is 96/100.

This assessment is based on 60,171 user ratings, with an App Store average of 4.8/5.

Safety Analysis

95.7% of ratings point to a safe experience
1.2% of ratings suggest some concerns
3.1% of ratings point to a risky experience

~ Based on 60,171 App Store ratings for TeamSnap.

Is TeamSnap Legit?

TeamSnap appears to be a legitimate app. AppsHunter Legitimacy Score for TeamSnap is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

The ads are out of control

I thought when someone paid that the whole team got it add free.

Not only is this not the case, but the adds have become so incredibly instant and painful that my feedback to all sporting groups is too veer towards anything else.

Adds and costs = undesirable

Used TeamSnap for years, always the best until now. The addition of endless adds have slowed down the app. Add the new high costs its clear they are looking to cash in - instead many people and organizations are now looking to going to RAMP or any other app. Took a great app and rendered it undesirable.
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Glitchy, ad-filled mess

Loaded with ads, constant LOUD ones that inconveniently appear and are difficult to dismiss. It’s all a pressure campaign to capitalize off of your child if you want to get rid of them, which could be worth it if not for the glitchy chat function that won’t scroll if accessed via notification or the inability to consistently add another parent or even the child account to view the team. Avoid this at all costs.
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Not sure how anyone rates this app well

It’s a constant problem with the messages not pulling all the way up correctly. You can’t scroll well. If you don’t pay for the paid version, you’re infested with ads.

I paid for the paid version to see if it would improve the experience. The ads are gone but the app is still buggy.

How this has 5 stars.. I can’t tell you.
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Worst most annoying app

Inundates you with ads and tries to force you to pay a subscription. My kid’s team manager picked this and we are forced to use it but I absolutely HATE it. So many better options. They’re probably also selling your data if you read the fine print. Just say no to snap, it team sucks.

Playable ads? Seriously!?!?

I get that the free version should generate some revenue, but interrupting my 10 second task of checking a scheduled or comment is unforgivable. Most of the free users don’t get a say in which app we use, but I will use every ounce of my influence to get the organizations I am part of to switch if this doesn’t get fixed.
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Terrible to non-existent customer service!

I’ve used TS for years. Now…it’s as if it runs on autopilot. Zero tech/customer support. No phone number to call. They don’t respond to emails.

The system billed a prior year team ($89), and not current year team. It needs switched.
Nobody home!!

If you’re considering using TS…find a better option. An option that actually has a support desk.
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Very slow to load

Almost unusable. Too slow and won’t load most times

Too many ads

Too many ads, and the ads are too intrusive. Having to wait 10+ seconds for an X to appear on a fullscreen is awful and cheap.

Bad app

Use any other app for this like GameChanger. This app is bad at communication and the ads are shown way too much. I will be switching my league to another app - save yourself the trouble.

Unusable. SO MANY ADS. Find something else.

Have been using this app for a number of years for child’s teams. It used to have an acceptable amount of ads but this has completely changed. There are so many ads now as to force parents to use the PC / website version instead. Further, the ads don’t allow closure for extended periods of time and then deliberately misfire when attempting to close them, repeatedly opening advertiser’s page instead of desired page within Teamsnap. The app is frustrating and annoying a waste of time. This is useless. There must be better solutions. This isn’t it.
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Ads can go away

The app itself is fine. But you’d think you were playing clash of clans with the amount of ads that this app has. Teams are already paying to use this service, I don’t know why individual users are being punished with ads. It feels very invasive.

Ads

The new ads are so intrusive. The team already pays a subscription. I have to restart the app every time I want to see something on the schedule. I’m not sitting through a 1min ad.

Full screen Ads

Some full screen ads can’t be closed properly bringing you to the app store. So annoying

Sexual and phishing ads in a children’s app?!

Incredibly inappropriate ads are shown at times (“Peach” was the latest). Previously there were full screen takeover ads with fake virus pops designed to steal personal information. Fix your ads.

Great idea bad app

This app is junk. It’s full of pop ups that interrupt while using the app making you have to start over. We are forced to use it for our kids teams but it is extremely frustrating with the pop ups.

Ads make this unusable

Been using for 5 years. The ads especially the video ones that you can’t hit a little X and close make this app unusable. I have to close the app to get out of the ad at least 2/3 times. Also so many ads on every screen. We moved our baseball over to game changer, after this year I’ll move our hockey team too.
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Missing Essential Game-Day Features

As a mom of four with all in sports, I rely heavily on scheduling apps & the information communicated within the app. TeamSnap has potential, but it’s missing essential game-day features:

• Expected athlete arrival time (separate from game start)
• Game start & end time
• Required uniform
• Home / Away Designation

Without these dedicated fields, important details get buried in lengthy team chats that parents don’t have time to scroll through, past the nonsense unrelated chatter. Calendar subscriptions become nearly useless when key information isn’t included in events.

These missing features also limit athlete independence. Kids should be able to open the app and prepare for their game — when, what & where — in full detail — without relying on parents to communicate all information for their games.

Adding these simple features would make TeamSnap a far more valuable tool for busy sports families!
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Not what it was

This app used to be so amazing but unfortunately its so bogged down with adds that it freezes or crashes the majority of the time you use it. Constantly your forced to reset the app after watching a ridiculously long add or you have to search for the little “x” to close it out. I just want to check my kids freaking schedule, not have to sit through five minute ads to get to the information, plus it double emails you everything anyway, plus reminders plus everything else. app is a curse. I’m now at the point where I go to the companies that are advertising and I leave bad reviews on their page because it’s ridiculous
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Multi Teams

Helpful with multiple teams, easy to use. The payment option is awesome. I also like that I can save documents in team snap that can be shared with the entire crew.