EHR equivalent to dial up internet.
Choosing Tebra as my EHR has truly the worst decision I’ve made as a business owner. Billing isn’t compatible with Mac. The customer service is atrocious. They changed my name on google business without permission and I had to find it and fix it myself. I submitted a complaint about it in July and never heard back. I submitted another complaint about it 2 weeks ago and still haven’t heard anything from them. The whole program looks like it was built in 1992 and incredibly cumbersome. The AI hallucinates. It takes an excessive amount of clicks to do anything. The calendar doesn’t sync with Google Calendar. It is not intuitive at all and incredibly rigid in which there is little personalization for preferences. It is well below the industry standard. I could go on… Spare yourself the headache and go with dr chrono or elation health.
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Great way to access your EHR via Mobile!
I didn’t know this app existed, nice way to check the calendar, patient facesheets, and charge capture while on the go. You can even create a clinical note if needed
Terrible
Unreliable. Just like their PC platform.
Do not sign up
Highly do not recommend them. Extremely poor customer service. System is very old and poorly set up
Apple app DOESNT WORK
App will not log in. Freezes. No use downloading.
App was okay, now unusable
I’ve been using Tebra for about 7 years now. The web based EHR is good, but the app has always been usable but not great and quite limiting. Not able to send prescription. Not able to send consent forms when scheduling patients. Problems half the time changing appointment times or days.
However, the latest update has caused the app to crash immediately upon clicking on a patient. So frustrating. The web based EHR on the phone is hard to use, for it is not setup for mobile devices.
Tebra, please fix this fast!!!
However, the latest update has caused the app to crash immediately upon clicking on a patient. So frustrating. The web based EHR on the phone is hard to use, for it is not setup for mobile devices.
Tebra, please fix this fast!!!
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Notifications
Does not send push notifications like they promise. Missed appointments and missed profits.
Errors
The system is not working on the app
Horrendous App
The only reason I gave this two stars is because I do use it to check appointment times.
However, there are so many glitches that it is otherwise useless. Instead, I have to access the desktop site via my mobile, which is also very difficult.
Tebra really needs to up their game in all areas.
However, there are so many glitches that it is otherwise useless. Instead, I have to access the desktop site via my mobile, which is also very difficult.
Tebra really needs to up their game in all areas.
Money Money Money
I have been with Kareo/Tebra for over 10 years, all this company cares about is your money!!!! No customer service I am going out of business and they will not help me and trying to hold me to a contract after 10 years. So don’t do business with them!!
Junk
Can’t even login to app. Can login on computer but not app. Tried several times. Even changed password on webpage on computer but no luck.
YGWYPF
Lousy App.
Poor EMR functionality.
You Get What You Pay For
Poor EMR functionality.
You Get What You Pay For
App update
Last update was awful! Now unable to see open notes, chart for my phone, frequent crashing, and incomplete schedule showing up, opening us up for constant scheduling errors. Do better.
Horrible, useless app
I can access my Tebra account online via my desktop but not the app. Have tried every troubleshooting option available and still can’t get access.
New app is worse than older version
The new app has so many new problems that I never had with the old one. It changes appointment times, messes up peoples birthdates, and will not let you delete a single occurrence appointment from recurring appointments without cancelling the whole thing. Very frustrated and disappointed.
No Apple Health integration.
No Apple Health integration.
Terrible, avoid
My patient scheduled doesn’t sync with the app. Only half the patients on app show up on schedule making it worse then it not working at all. I’ve called for months, they never fix anything. Tech support just says wait until the next app update (which doesn’t fix it). I would totally avoid this EHR.
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Awful app
Terrible app that doesn’t even speak to the patient portal. Nothing but empty promises.
Poor app
Appt don’t show. Always crashing. Not fully functioning. Needs a major upgrade for the amount of money we pay monthly.
Product has gone downhill
Since transitioning from karaoke to Tera, myself and other providers have had nothing but problems with both their smart phone app and desktop platforms. Unfortunately I am tied in through my billing company or else I would have dropped the platform sometime ago. It has gotten to the point where I have considered changing billing companies or even going back to paper notes or doing my own billing because fixing their mistakes is time consuming. Unless something significantly changes in the near future, I would highly recommend looking into a different EHR if it is an option.
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