App not working
Doesn’t open. Doesn’t work.
Worst app ever
Literally every time I use it it’s glitching. Terrible app. Terrible service.
Balance
The balance should show in the overview page. Hate having to click on 'more' then click on 'dashboard'. Pain in the butt! Or better, make the Overview page the dashboard page!
Literally does not work 95 percent of the time
Morbid
Good content but very slow
App has great features but it’s agonisingly slow. Every time you log a call on performance they attempt to gaslight you and say their end is fine, it’s user error. It’s bad enough to consider moving to another fund.
great
Great
App does not work
App does not work on IOS
Frustratingly unusable.
Repeated closing/re-opening to find a login option and there is nothing at all but the TelstraSuper logo.
Please make this app worth the money you claim to be such worthy custodians of.
Please make this app worth the money you claim to be such worthy custodians of.
App would make you want to leave telstra super
Such a bad app. On ios it doesnt even work anymore and freezez on start. I have to go via a web browser. I am seriously considering switching super.
Telstra Super not working on iPhone
I have noticed for some time now, that this app stopped working on iPhone.
Intermittent
App doesn’t load since recent update. Same thing happened last time there was an update. Took weeks to work last time.
Won’t even load
I have used the app in the past but found that it was often glitchy and would crash. Thought I would try using it again but finds it just gets stuck on the initial screen, I don’t even get to log in.
Looks like it’s back to the website for me.
Looks like it’s back to the website for me.
What is going on?
The performance on this app is terrible. Pages don’t load or it takes 5min to bring up any information. Including log-in where it can’t decide what security pathway to follow and up giving all merits of log in despite seeming short cuts.
(Yes my app version is up to date. No I have no problems on other apps).
(Yes my app version is up to date. No I have no problems on other apps).
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Terrible App
Horrific user experience. Slow, clunky, many of the features simply don’t work. You’d think they could spend a little more on app development after all the fees they gouge us with.
Takes a lot of time to loading
The app sometime not responding, sometime it takes a lot of time to loading. It’s pretty frustrating whenever you want to see any updates or details. It’s in loading mode for 10 to 15 minutes. Even if you go to the website that is also take a lot of time whenever you are trying to login.
Slow
Nice UI design. Very slow to open any page.
Response from developer
Thank you for the feedback. We've recently made updates to the App to improve performance and will continue to focus on this. If you continue to have issues or need further assistance, please contact us on 1300 033 166 or via live chat on our website
Easy to use
The app does everything I need, quick to view balance and statements. The transactions takes some time to load but otherwise I’m happy to see my balance growing everyday.
Super handy
Works well for me on iPhone. Easy to check balance and view my “inbox” with TelstraSuper. Latest update has been really good.
Unstable as hell
Typically takes three or more repeated attempts to log in and review Super status.
First it crashes and has to restart, secondly it freezes at the loading screen and doesn’t do anything, then thirdly it signs you out, asks for your full details and reinitialise the same security (face ID) that it just denied you access to.
You’ve got millions of dollars.
Couldn’t make a decent app with it?
First it crashes and has to restart, secondly it freezes at the loading screen and doesn’t do anything, then thirdly it signs you out, asks for your full details and reinitialise the same security (face ID) that it just denied you access to.
You’ve got millions of dollars.
Couldn’t make a decent app with it?
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Updates made it worse!
The apps is a good idea. However I had much better experience with the app performance & user interface before updates were made over the last couple of months! The apps I understood were meant to improve the security, UX but my experience has been lackluster if not disappointing! Its now super slow, buggy & frequently crashed! Also it asked me to create a new user name( other than email & members ID ) but I don’t get the logic at all in terms of better security (seems no change! still 2FA/ multiple FA & biometric stuff!). I hope the developers look into those issues & solve them asap or allow users to roll back to the previous version until these issues are properly addressed
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