TELUS SmartHome+ User Reviews

Name: TELUS SmartHome+
Rating: 5 (1 reviews)

TELUS SmartHome+

TELUS Communications Inc.

🌟 Lifestyle

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Great system

I have found my cameras to be very reliable and will record when someone comes to my door. It will even tell me if a dog comes with them!

Books119

a month ago

Good service

I like that I can download clips. Easy to use the cameras

amga117

a month ago

Camra not working

My all camras not working

Kuldeepkhaira

2 months ago

Response from developer

We're here to help! Please tap the purple SmartHome+ Assistant icon on the app's bottom menu for troubleshooting, or tap the (?) icon in the top-right corner to request a callback from our team.

Firmware is unreliable

On my second camera and experiencing the same problem again where the recording and notifications completely stop functioning. 3+ factory resets and it still won’t work.

(;56$

2 months ago

Response from developer

We’re sorry to hear that you're dealing with this camera trouble after multiple resets. Since you are logged into the app, please tap the purple SmartHome+ Assistant icon on the bottom bar of the main menu for quick troubleshooting. If that doesn't fix it, tap the (?) icon in the top-right corner to request a callback from us.

Great app

It’s very easy to navigate the app and I love that I can download the recordings right away

Mar1010lo

2 months ago

Response from developer

We love hearing this! Making it effortless to navigate your smart home and grab your camera recordings instantly is exactly what we aimed for with the SmartHome+ app. Thank you for taking the time to share your experience with us.

Perfect app for whole home automation

Not only does it empower me to automate my home with a wide range of Telus devices but it integrates so well with non Telus devices as well. One app to rule them all.

shafined

3 months ago

Works well

Have been thinking of trying it for long and I did finally . Works as expected

instacart user2

4 months ago

Has been working poorly since recent update

Will send notifications but not show live feed. App logs out almost every time but still somehow sending notifications.

Hahahomgicant101

5 months ago

Response from developer

Thank you for bringing this to our attention. I’m sorry to hear about the issues you’re experiencing with the live feed and app logging out. For immediate assistance and solutions, please go to the support section of our app and request a call back. A representative will call you to help resolve any issues you are experiencing.

Not improving. Same as launch.

Got this setup with an internet package. Thought I was getting something similar to their other Telus webcams. Nope. Bare bones app, minimal functionality, settings are wonky, delayed video downloads, if you go to watch a live notification moment, it will actually corrupt the recording- so you have to wait 10 seconds or more after notification to check your camera. Not ideal. Also constant log outs for no reason. Thought this would improve as it was ‘newer’ a year ago but it seems it’s some sort of contract scam where they lock you in to this contract and then don’t care about any quality cause you’re locked in for the year. Terrible. Really makes me feel scammed by Telus. I tell everyone about how bad it is. Saw the old app from Telus home as a coworker had it, I was stunned at the functionality of that app compared to mine. Why such stark differences?

Lnnnny

5 months ago

Response from developer

We’re sorry to hear about your experience and understand how frustrating this must be. Issues like delayed video access or unexpected logouts aren’t the experience we aim to deliver. We were aware of the log out issues between February 9-20th, which have since been resolved. If you’re still encountering any problems, please reach out to our tech support so we can investigate further and help resolve this for you. Our team is actively working on performance and stability improvements. Thank you for your feedback, it truly helps us improve.

Zero stars. Spend your money elsewhere.

Absolute worst “security” system ever. I had it years ago and someone broke into my house and the alarm went off but the system didn’t even call the police. I cancelled my contract immediately after, disputed the bill I was given for cancelling before my term was up and I won. Fast forward 4 years and our new rental came with it and is included in our rent — the only thing we have set up is the doorbell camera because obviously I know their security/alarm system doesn’t work — well, neither does the doorbell camera. For the past month it has logged us out repeatedly so we cannot view the camera. We log back in and it starts loading and then logs us right back out. Telus said it was an issue with the app and not the camera. We changed the password after the second day in a row of this happening and it still continues to log us out before we can even see the camera. Yesterday I got a notification there was an app update for bug fixes, Telus told me this was to fix the issue of customers being logged out repeatedly and not being able to view their cameras. Downloaded the update and now it says my camera is offline. I’m done with Telus.

kar.arm

5 months ago

Response from developer

We deeply regret your negative experience with our security system and doorbell camera. It’s clear we’ve fallen short. We were aware of the log out issues between February 9-20th, which have since been resolved. Please ensure the app is updated and try restarting your device. If you’re still encountering issues, contact Tech Support for immediate help. We value your feedback and are committed to improving. We’re here to assist you.

Can’t even log on to setup wifi 7

Terrible app. Why does Telus have to keep adding more and more apps? It’s confusing. Just use one and stick with it. And this one I can’t even login to set up my new wifi 7

noodles12344432

8 months ago

Response from developer

Thank you for your feedback. We are scaling our app ecosystem based on the differentiated services that we provide for our customers. The SH+ app login will have the same username/password as your myTELUS app. Currently your WiFi management is enabled through the TELUS Connect app. We encourage you to download this app to manage your WiFi settings.

Ridiculous

App won’t even let you add a TELUS camera if you don’t have the QR code on its original box, so if you threw it away, you’re out of luck! No option to add manually or scan your network to add a camera. The only option to add a camera is “Scan QR Code”. Are you kidding me?

J,J & L

9 months ago

Response from developer

Thank you for your feedback. We understand how frustrating this can be if the original packaging isn’t available. Your comments have been shared with our team as we work to improve the device setup experience in future updates.

Worst app ever

Have been using the original Telus Smart Home app for years with my security system. Recently decided to add a Telus doorbell camera to our system and it is asking me to download this new SmartHome+ app.
The app is horrible. Can’t even log into it, just spent 45mins on the phone with a Telus rep with no resolution. Now we have a doorbell camera installed but are unable to set it up until we can access the app. This is honestly the stupidest set up I’ve seen and it looks like this app has had issues since its development.

CarmyJay❤️

9 months ago

Response from developer

Thank you for your feedback. As an existing SmartHome customer, you should not need to use the SmartHome+ app. We suggest calling our support teams to help resolve this issue.

Not happy

This is sucks!!!

tinsanti

9 months ago

Response from developer

Thank you for your feeback. We would love to look into your situation further but I'm not sure what your concerns are. Please let us know and we'd be happy to help. The TELUS Team

Useless

Update: Telus responded… about 6 months too late with a if you’re having issues contact the Telus Team… when you do that you get people who have no clue how to fix your problem, after spending hours on hold to actually talk to a person. Geez. Went with Rogers three month ago and I have no regrets!

Won’t even let me sign in, just says something went wrong and to try again later…. What a waste

sarahdowneysmith

9 months ago

Response from developer

Thank you for your feedback, We understand the frustration you've been having with logging in, and we have done a lot of work very recently to improve the experience. Please download the latest app update and see if that works for you. If you are still having issues, please reset your password and try again (sometimes it can take up to five minutes for pasword changes to take effect). If you are still having issues, please contact us. The TELUS Team

Just so bad

IMPOSSIBLE to log in.. How am I supposed to self install the camera, if the app doesn’t let me log in? This app wasted my entire evening… 👎👎👎

jjkwkw

10 months ago

Response from developer

"We understand the frustration you've had with logging in. We know this can be confusing, and we want to help you get connected as quickly as possible. This issue could be stemming from downloading the incorrect SmartHome+ app. Please try the link below to download the right app version: https://www.google.com/url?q=https://apps.apple.com/ca/app/telus-smarthome/id6473057948&sa=D&source=calendar&ust=1760915059287809&usg=AOvVaw3Nq8FltZKyyB5r_ppHk1Y2"

Ehhh

It’s okay, I wasn’t able to use the camera for awhile because the app wasn’t working correctly. Im able to use it now. They really need to make it easier to pause recording and notifications, I really don’t need to get constant notifications that i’m sitting on my couch or walking by the camera.

MooshOwO

10 months ago

Response from developer

Thank you for your feedback. The app allows you to manage recording and notification settings for your video devices. Within the app, select manage from the navigation menu on the bottom of the screen. Select the video device you'd like to change.Click on the 3 dots on the top right hand corner of the page. Click on device settings, then recording and notification settings. Here you can change the settings for animal, motion or person. We hope this resolves your issue!

Terrible

Worked poorly before and now it’s worse!

Lundele

10 months ago

Response from developer

Thank you for your feeback. We would love to look into your situation further but I'm not sure what your concerns are. Please let us know and we'd be happy to help. The TELUS Team

Sucks

App sucks. Says an updated is needed when clearly it’s been updated to the newest version

Lim jahey12345

10 months ago

Response from developer

"We understand the frustration of seeing a false ""update needed"" message, especially when you know you have the newest version. We can recommend two solutions that usually fix this immediately: Force Close and Re-open: Completely close the app (swipe it away from recent apps) and then restart your phone. This forces a fresh version check. Force re-install the app: Find the SmartHome+ app icon on the home screen. Press and hold the icon until the menu appears. Tap remove app and confirm deletion. This method removes the app and all its local data. When you re-download the app, the latest version will be installed."

Video features weak

I am unimpressed by the “AI filtered motion detection” of the outdoor camera - which seems to require a hand wave within inches of the camera to trigger a few seconds of recording.

The clips cannot be exported. And they simply vanish after 60 days.
“Your honour, we had crisp 4k video showing the accused stealing Mr. Jones’ property, but… well…”

So I would like:
- export clips function
- user-adjustable motion sensitivity
- a user-controlled “Record” button on the live feed screen so we can save what we are seeing

I have watched animals walk across the image with no way to trigger the camera to store it.

GRRRRrrrrrrr!!!?

a year ago

Response from developer

"Thank you for taking the time to share your feedback — we truly appreciate it. We understand how important flexible video control and access are for our customers. I’m happy to share that the ability to download recorded video clips will be available soon in an upcoming update. We’re also actively exploring user-adjustable motion sensitivity and a manual record feature within the live view screen to give users more control over their camera experience."