使えない
不具合だらけでアカウントの登録すらできない。早急に対応してください。届いても何も使えない。
追記
1週間使っていないだけで電話番号、メールアドレスのアカウント情報が登録されていないとされ、アカウントが削除される可能性がある。バグが多すぎる。
追記2
いまだに久しぶりに使うとログインを求められる。ログインしようとしてもエラーになる。仕方なく新規登録をしようときてもそもそも認証コードが送られてこないのでゲストでログインすることを余儀なくされる。本当にアプリが使えなさすぎる。
追記
1週間使っていないだけで電話番号、メールアドレスのアカウント情報が登録されていないとされ、アカウントが削除される可能性がある。バグが多すぎる。
追記2
いまだに久しぶりに使うとログインを求められる。ログインしようとしてもエラーになる。仕方なく新規登録をしようときてもそもそも認証コードが送られてこないのでゲストでログインすることを余儀なくされる。本当にアプリが使えなさすぎる。
Title: Poor Customer Support and Firmware issues
I recently purchased a TENNIIX ball machine, but I have encountered a firmware update issue that I have been unable to resolve. The machine connects to the app but I can’t use it.
Even more frustrating, I cannot select any drills in the app. This completely undermines one of the machine’s main selling points. The ability to use different drills and structured training routines is one of the main reasons to purchase this machine, and without this functionality, its biggest advantage is essentially reduced to zero.
I have tried troubleshooting these issues myself and contacted customer support for assistance, but I have received no response. It is extremely frustrating to invest in this product and then be left without proper technical support when something goes wrong.
Update: Customer service sent me an email with instructions to update my TENNIIX firmware with a previous version of the app and that solved the whole problem and started working very well.
Even more frustrating, I cannot select any drills in the app. This completely undermines one of the machine’s main selling points. The ability to use different drills and structured training routines is one of the main reasons to purchase this machine, and without this functionality, its biggest advantage is essentially reduced to zero.
I have tried troubleshooting these issues myself and contacted customer support for assistance, but I have received no response. It is extremely frustrating to invest in this product and then be left without proper technical support when something goes wrong.
Update: Customer service sent me an email with instructions to update my TENNIIX firmware with a previous version of the app and that solved the whole problem and started working very well.
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Got better - but some issues persist
Recent updates improved things. However, “AI”challenge mode assigns points in match mode but “send balls out of bounds” when using top spin. In pro game I counted 12 balls that landed out of bounds (30%). “Ai” is truly overused.
神アプデ
画面が見やすくなりわかりやすいです。さらに手をかざしたら射出が止まるなどアプデが神でした。そんなことまでできるなんて。
Better 2.0 app but still doesn’t work
At least the app can now find and connect to my Tenniix machine, which is an improvement. Unfortunately, that’s about as far as it goes. The app still won’t check or update the firmware, I can’t use any of the drills, and I’m unable to properly control the machine through the app.
The customer support experience has been just as disappointing. Every time I reached out, I was repeatedly asked to send videos of the problem instead of being given an actual solution. After going back and forth and wasting months trying to get this resolved, I eventually gave up.
For a machine that relies so heavily on the app for its features, this is extremely frustrating. The hardware may have potential, but the app and support seriously need improvement.
The customer support experience has been just as disappointing. Every time I reached out, I was repeatedly asked to send videos of the problem instead of being given an actual solution. After going back and forth and wasting months trying to get this resolved, I eventually gave up.
For a machine that relies so heavily on the app for its features, this is extremely frustrating. The hardware may have potential, but the app and support seriously need improvement.
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使い方がわからない。説明不足。
アプリから本体を操作する方法がわからず、アームバンドからしか使ってません。
もっとわかりやすい説明動画などが欲しい。本体は高額な商品なのに全体的に説明不足。
もっとわかりやすい説明動画などが欲しい。本体は高額な商品なのに全体的に説明不足。
バグ多い
チャレンジモードの守備型以外が反応しない。攻撃型は最初反応するが1.2球出たら停止してしまう。
また守備型でもレベルの認識が選択通りにならないことあり。
また守備型でもレベルの認識が選択通りにならないことあり。
Many issues - not very intuitive
Heavy on marketing but little on substance, e.g. actual documentation and use info weak. Landing calibration: “short serve” instead of “shorter serve” for clarity.
AI module assigns points in match mode happy to send balls out of bounds when using top spin.
If you are 3.5 or higher, be prepared to do a lot of trial and error to figure how to operate different features. I don’t think the marketing folks even tried to use the machine.
Check pingbot, it was not available when I got tenniix. They might put more focus on the use-performance over marketing.
AI module assigns points in match mode happy to send balls out of bounds when using top spin.
If you are 3.5 or higher, be prepared to do a lot of trial and error to figure how to operate different features. I don’t think the marketing folks even tried to use the machine.
Check pingbot, it was not available when I got tenniix. They might put more focus on the use-performance over marketing.
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Many issues - not very intuitive
Landing calibration:When selecting “short serve” as in “serve is short” the app makes it even shorter. “Higher serve” works as expected though.
After calibrating machine on baseline, the training mode pic shows machine in between serve and baseline. It’s not one of the positions recommended in the manual. AI module assigns can assign points in match mode but will happily send balls out of bounds.
After calibrating machine on baseline, the training mode pic shows machine in between serve and baseline. It’s not one of the positions recommended in the manual. AI module assigns can assign points in match mode but will happily send balls out of bounds.
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Sloppy - they never bothered to test the app or their instructions
Landing calibration:When selecting “short serve” as in “serve is short” the app makes it even shorter. “Higher serve” works as expected though. The x is so small, impossible to see when the sun is bright.
After calibrating machine on baseline, the training mode pic shows machine in between serve and baseline. It’s not even one of the positions recommended in the manual. The balls fly short with the default settings. It’s my third session, Im still struggling with the thing. Also some balls fly much higher.
After calibrating machine on baseline, the training mode pic shows machine in between serve and baseline. It’s not even one of the positions recommended in the manual. The balls fly short with the default settings. It’s my third session, Im still struggling with the thing. Also some balls fly much higher.
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Goodish
Account errors, firmware errors, but once i finally got it working the app was fine and did what i expected.
ログインできない
アカウント登録してるのに登録されていないことになっているため、ログインできない。改善求めます。
Can not use features
The app requires an account to use many of the advanced features, but the creat an account flows don’t work.
パスワードリセット出来ません
いろいろと不具合ありすぎ。。。
使えない
不具合だらけでアカウントの登録すらできない。早急に対応してください。届いても何も使えない。
追記
1週間使っていないだけで電話番号、メールアドレスのアカウント情報が登録されていないとされ、アカウントが削除される可能性がある。バグが多すぎる。
追記
1週間使っていないだけで電話番号、メールアドレスのアカウント情報が登録されていないとされ、アカウントが削除される可能性がある。バグが多すぎる。
app越来越好
现在app比之前做的好多了 清晰明了 鼓励分给到
ソフトの出来が残念！
ハードや機能面はよく出来てるが、何しろ操作性が悪い。アプリを通して設定やハードの操作を行わなければいけないが、直感的なインターフェースとはなっておらず、必要な設定に辿り着くまで手間ががかかり過ぎる。
アップデートで今後操作性や使い勝手が向上することを期待してます。
アップデートで今後操作性や使い勝手が向上することを期待してます。
I can't register a new account
I can't register a new account. I can't register a password no matter how many times I try. Please improve it quickly.
バグ多い
・最新のファームウェアにエラーが出て更新できない
・最大速度のフラット球種で仰角を14°以下に出来ない
・カスタムで落下地点や球種を登録していると、登録出来なくなる
アプデに期待
・最大速度のフラット球種で仰角を14°以下に出来ない
・カスタムで落下地点や球種を登録していると、登録出来なくなる
アプデに期待
Warning!!!
Do not buy this product.It doesn’t work most of the time.
