Belle expérience
Premiere experience avec Téo. Extrêmement positive!
I’m not sure this app isn’t a scam but am sure it sucks
I've liked using the Curb app to hire cabs when visiting big cities like NYC, Chicago and Boston, but there's no single app for cabs in Montreal like Curb, instead there are several competing apps.
Based on some recommendations on reddit, I tried the Teo Taxi app while visiting Montreal and I'm not convinced the app isn't some sort of scam to separate tourists from their money.
I tried to book a cab from Marche Jean Talon and for the pick up spot, I entered a specific address (7077 Av Casgrain) of the building that my daughters and I were waiting in front of.
We waited for a while as three different times, the Teo Taxi app showed we were assigned a driver who apparently immediately changed their mind and refused the fare -- the app would show a driver had accepted our ride, then within a few seconds it would go back to searching for a driver.
The app has a map that's supposed to show the location of your cab driver, but it doesn't seem to have any relation to reality. If you can believe the app's map, our cab at one point appeared to fly directly overhead, traveling diagnoally over city blocks.
We picked a good spot to wait where we'd be able to see any approaching cabs a block away, but never saw our driver, who somehow "arrived" at our destination without us being able to see him.
We then tried calling the driver through the app. He said he did not speak English and unfortunately, my French is not any better, so he just kept repeating "I am inside!" (inside what, exactly, he could not / would not say). We walked around the entire market block hoping to find him but eventually gave up. The app then charged us anyway for a "no show."
Teo Taxi ended up convincing my daughters that Uber is better than cabs. When we gave up on the cab, I ordered an Uber, using the same address the Teo Taxi driver couldn't find. Our driver was there within a couple minutes and got us right to our destination. My daughters asked "why would people use cabs instead of Uber?" Can't say I have a good answer to that one if you're visiting Montreal. Hopefully one of the other Montreal cab apps is better than Teo Taxi, cause this one is worse than useless.
Based on some recommendations on reddit, I tried the Teo Taxi app while visiting Montreal and I'm not convinced the app isn't some sort of scam to separate tourists from their money.
I tried to book a cab from Marche Jean Talon and for the pick up spot, I entered a specific address (7077 Av Casgrain) of the building that my daughters and I were waiting in front of.
We waited for a while as three different times, the Teo Taxi app showed we were assigned a driver who apparently immediately changed their mind and refused the fare -- the app would show a driver had accepted our ride, then within a few seconds it would go back to searching for a driver.
The app has a map that's supposed to show the location of your cab driver, but it doesn't seem to have any relation to reality. If you can believe the app's map, our cab at one point appeared to fly directly overhead, traveling diagnoally over city blocks.
We picked a good spot to wait where we'd be able to see any approaching cabs a block away, but never saw our driver, who somehow "arrived" at our destination without us being able to see him.
We then tried calling the driver through the app. He said he did not speak English and unfortunately, my French is not any better, so he just kept repeating "I am inside!" (inside what, exactly, he could not / would not say). We walked around the entire market block hoping to find him but eventually gave up. The app then charged us anyway for a "no show."
Teo Taxi ended up convincing my daughters that Uber is better than cabs. When we gave up on the cab, I ordered an Uber, using the same address the Teo Taxi driver couldn't find. Our driver was there within a couple minutes and got us right to our destination. My daughters asked "why would people use cabs instead of Uber?" Can't say I have a good answer to that one if you're visiting Montreal. Hopefully one of the other Montreal cab apps is better than Teo Taxi, cause this one is worse than useless.
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Pro
Très technologique
Garbage - Buyers Beware
App trying to compete Uber but the amount it offers at booking is an “estimate”. Actual pricing is higher once you get in the cab as the meter starts. The amount at booking is charged as a deposit.
Cabbie tried explaining but clearly had no idea how the app worked.
Delete.
Cabbie tried explaining but clearly had no idea how the app worked.
Delete.
Thank you
Excellent service
Des crosseurs
Je demande pour un taxi. Ils me montrent que ça va me coûter entre 22-24$. J’accepte. Ils me gèle dans mon compte 46$. Ils savent que leur 22-24$ est une mensonge éhonté. Le chauffeur s’est placé derrière des autobus et des camions lents pour tous le trajet et ça m’a coûté plus de 31$. Ça c’est une compagnie qui vous dit de supporter les entreprises d’ici parce qu’ils veulent vous crosser.
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Pratique... mais pas s'il faut être remboursé.
Il est impossible d'avoir un reçu complet, incluant le numéro de taxe de l'entreprise. Cela est toujours problématique lorsque vient le temps de demander un remboursement à mes employeurs lorsque j'ai à prendre un taxi dans le cadre du travail.
Les chauffeurs diffèrent quand à l'impression d'un reçu papier : certains le font pour le prix de la course uniquement, certains ajustent le prix pour prendre en compte le pourboire, certains refusent même catégoriquement d'en remettre.
L'application n'offre pas l'option de demander un reçu détaillé, même s'il est émis plus tard, ou envoyé par courriel. Cela ne serait pas un problème. Cela pourrait être même des directives claires quand à la démarche nécessaire et indiquer qui contacter afin de le recevoir. Mais rien de cela n'est possible.
J'essaie d'encourager une entreprise québécoise au lieu de faire affaire avec Uber, et là je me retrouve pris avec des factures non remboursées car je n'ai pas le numéro de taxes. Franchement, quelle déception.
Les chauffeurs diffèrent quand à l'impression d'un reçu papier : certains le font pour le prix de la course uniquement, certains ajustent le prix pour prendre en compte le pourboire, certains refusent même catégoriquement d'en remettre.
L'application n'offre pas l'option de demander un reçu détaillé, même s'il est émis plus tard, ou envoyé par courriel. Cela ne serait pas un problème. Cela pourrait être même des directives claires quand à la démarche nécessaire et indiquer qui contacter afin de le recevoir. Mais rien de cela n'est possible.
J'essaie d'encourager une entreprise québécoise au lieu de faire affaire avec Uber, et là je me retrouve pris avec des factures non remboursées car je n'ai pas le numéro de taxes. Franchement, quelle déception.
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Electric not provided
I specifically paid for a higher cost trip to be green and use an electric car option but instead was sent a gas car without asking if that was okay or if I’d prefer waiting or canceling. That’s no okay. I was only willing to pay more for the environment. And the trip was supposed to be 30-35$ and I was charged $45
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Service courtois
La carte de crédit est préprogrammé dans l’appli. C’est rapide pour payer. On peut modifier le % de pourboire. Par défaut: 15%.
The email is in use… ok, then what
On-boarding flow is not very smart. Asks me for my email, then tells me it is already in use and blocks the process, no alternative to resolve. I just took an uber instead.
Excellent
Très bon service. Ponctuel avec conducteur professionnel.
better than uber
Honestly, this company always gets it right. Rides are easy and on time, drivers are courteous and many, if not most, are real taxi drivers. Never been sketchy 🙏🏽
Les prix annoncés ne sont pas ceux qu'on paie
J'ai pris une course annoncée à 40$ qui m'a coûté 66$, hors pourboire
Pourri
Tu mets ton adresse et l’application le change pour une autre adresse
Doesn’t work
In a taxi right now. Entered the taxi’s number, doesn’t pair. Asked the driver and he says the app never works and it’s a poor attempt at trying to compete with uber and not worth using. Way to go. I figured I would give it a try but tech in Quebec is so poor.
Estimations 100% erronées
Les estimations de temps d’arrivée du taxi sont absolument non fiables. Les 2, 3 minutes s’avèrent du 8, 10 minutes. Cette fonctionnalité induit systématiquement en erreur!
Excellent service, mauvaise app
Le service des chauffeurs est excellent : voitures propres, conduite professionnelle et attitude respectueuse. Les prix sont justes et les temps d’attente sont généralement raisonnables.
Par contre, l’application mobile sur iPhone aurait vraiment besoin d’une mise à jour sérieuse. Le temps d’arrivée estimé est complètement faux. Un 1 minute » se transforme en 7 à 9 minutes. Impossible aussi de modifier le pourboire sans recevoir un message d’erreur. La localisation est imprécise : la pin m’a placé à plus de 100 mètres de mon emplacement réel. J’ai aussi reçu une confirmation avec le taxi assigné et sa position, pour finalement voir la voiture changer soudainement… alors que l’icône restait immobile sur la carte.
Je recommande Teo depuis longtemps. J’aimerais bien continuer.
Par contre, l’application mobile sur iPhone aurait vraiment besoin d’une mise à jour sérieuse. Le temps d’arrivée estimé est complètement faux. Un 1 minute » se transforme en 7 à 9 minutes. Impossible aussi de modifier le pourboire sans recevoir un message d’erreur. La localisation est imprécise : la pin m’a placé à plus de 100 mètres de mon emplacement réel. J’ai aussi reçu une confirmation avec le taxi assigné et sa position, pour finalement voir la voiture changer soudainement… alors que l’icône restait immobile sur la carte.
Je recommande Teo depuis longtemps. J’aimerais bien continuer.
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The price charged was higher than estimated
This company charges 30% more than the estimated maximum. Not fair
Late and charged me double
Driver did not show up even close to when they were supposed to (app said 2 mins arrival was closer to 10) and the 9 min ride ended up being closer to 30 and I missed my train out of montreal.
At least it charged me double the high end of the estimate…
At least it charged me double the high end of the estimate…
Warning: The price estimates are so far off
The app estimate are not even close- often 30-50% of what it ends up costing.
