My bill is wrong
Can you kindly sort it out plz
USA
Not easy to use when in the USA
High charges
Bill exceeded too many times
Honestly
Over 60yrs of age, and found getting around the app and setting it up a nightmare.
Must be a simpler way to set up and top up.
Make sure you got savvy kid and plenty of time.
And a pen, write it all down you will never remember all the bits.
Must be a simpler way to set up and top up.
Make sure you got savvy kid and plenty of time.
And a pen, write it all down you will never remember all the bits.
So easy to use
Easy use on both Tesco mobile app and Tesco app
Make the change
I was with Vodafone for 35 years as a loyal customer. When it came to renewing my contract they couldn’t even match my deal with Tesco so I left. I wish I had years ago! Love my sim only deal. Fantastic value for money.
Topping up
I think it’s absolutely ridiculous you cant top your phone up unless you have data. I have been caught out twice with no data and not being able to top up. I will be leaving as soon as possible. Been a Tesco member for years but this is rubbish. Only reason I haven’t got a new SIM card yet with a new company is because I keep forgetting
Show more
Tesco Mobile
Cannot complain, when we do have signal issue 02 normally sort of pretty quickly and I think they a good value for the money, very good for family’s
Worst service ever offered
I hope this review will be read by the a senior member who works for Tesco mobile. I would not recommend Tesco Mobile. Despite paying for a data plan, I regularly have little to no internet connection, making the service unreliable when I need it most. The network coverage and data performance have been consistently disappointing.
To make matters worse, the customer service has been poor. My concerns were not handled effectively, and I was left feeling like my issues were not taken seriously.
Overall, I’m very disappointed with both the network and the level of customer support. I expected much better for the price I’m paying and will be looking to switch to another provider.
To make matters worse, the customer service has been poor. My concerns were not handled effectively, and I was left feeling like my issues were not taken seriously.
Overall, I’m very disappointed with both the network and the level of customer support. I expected much better for the price I’m paying and will be looking to switch to another provider.
Show more
Data top up
Tesco Mobile contacted me today Sunday letting me know I was running out of data , I never run out I was shocked to find out my Wi-Fi wasn’t working and I’d used all my data without knowing.
Pay as you go?
How is this pay as you go if it runs out after 30 days. My money should last until I use it, be that three days or three months.
Confusing and rip-off top ups
Several times when my data run out I have topped up and lost the top up due to excruciating charges.
Refund
I am being charged for the 2nd July £54 but two kids have been cancelled why am I being charged. I have raised a complaint regarding this. In addition for the last three years I have been unable to access my own account because you kept putting the lead account holder as one of my children. This is the first time today I could see what am paying for and when and also able to complain online. Ridiculous. I hope my compliant is resolved and compensated accordingly for this nightmare fiasco.
Show more
This app sucks
Tesco mobile used to be good! Now you can tell it run by money grabbing people who don’t care about the customers, just the bottom line.
Frustrating!
App doesn’t work
Network
I’ve been really disappointed with Tesco Mobile’s network coverage. I’ve noticed that in many areas the signal drops completely, making it impossible to make or receive calls. Even when I do get through, my calls often cut out unexpectedly, which is incredibly frustrating.
Considering how much I pay each month for my phone contract, I expect a reliable service. Unfortunately, the network has been inconsistent and unreliable, and it’s becoming a real inconvenience. I hope Tesco Mobile addresses these coverage issues, as customers shouldn’t have to deal with this level of poor service.
Considering how much I pay each month for my phone contract, I expect a reliable service. Unfortunately, the network has been inconsistent and unreliable, and it’s becoming a real inconvenience. I hope Tesco Mobile addresses these coverage issues, as customers shouldn’t have to deal with this level of poor service.
Show more
Excellent Network
Highly recommended
Internet
Ongoing issues with internet access. The phone keeps dropping off the network using phone data and not connected to a WiFi signal.
Update
Seems very slow to make changes when requested. But this is first time I have tried it.
Worse than before
Every time you log into the app to top up you have to confirm all details every time and to make it worse it tells you to log into the app to save the details and it never saves them.