Great rewards system
The app is easy to use & the rewards are pretty sweet!!
Rewards
Love the app very easy to navigate. Can you make an easier way to apply rewards
Don’t order curbside
I arrived about 20 minutes early so knew I’d be waiting a bit. They never acknowledged that I text my curbside number. About 5 minutes after my order should have been ready, I gave up and went inside. My food was sitting on the shelf getting cold. I ordered queso but they didn’t put any chips in the bag and everything was barely warm when I got home
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Order ick up time
The app will tell you what kind of order should be done. Because my food supposed to be done an hour ago and we’re still waiting to pick up.
Auto adding tip
I don’t like that the system is auto adding tips now. You have to catch it and change it before hitting submit.
Nothing bad about it
I love the app, I love the restaurants. I especially love the food.
Don’t try the Mac & Cheese
You’ll never be able to stop eating it. Steak? Fantastic. Tacos? Amazing. Egg rolls? On top of the world.
Automatic tip
The app is terrible. It automatically adds a %15 tip for a to go order. Be carful!
Can’t even sign up
The Done button does not work in the second step of signing up for a new account. This is what happens when you outsource your app to people who graduate from fake schools and scam companies out of thousands. The customer ends up suffering in the end.
Tips
STOP ADDING AUTOMATIC TIP TO BILL
Doesn’t Work
I cannot register my account so now I’m just out $25? Garbage
Rare poor experience!
Typically the food/service is excellent, this evening was terrible, my order (to go) took over an hour to prepare and when I returned home two items, (refried beans and 1 cheese Enchlada) were not provided!
Too Many Dead Ends
There seems to be a lot of dead ends in the app. We finally gave up trying to use the app to place an order and ended up ordering on the phone. This app really needs an app expert to upgrade its functionality! Sorry guys, the food is great but the app is lousy.
Great food. Not so great curbside service.
Most of our mobile app orders are about 15-30 minutes late. Not sure if there is a delay with the app communicating with the store or what. It consistently happens though.
Remove Tip
Remove the tip. Why are they tipping if they are just picking up? Do not add it by default, make allow to be added later if they “choose” to. I’m sure many customers are adding the tip without knowing.
Great restaurant
Great place to dine in with family!!
Never works
Download the app to try and reserve a table since they can’t answer the phone when the restaurant gets busy so the robot just hangs up on you and tells you to download this yet it never wants to register my account, I’ve tried on multiple occasions over the past two years and it’s kinda astonishing how bad it is.
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Missing Items Ordered
This is the second time I do not get everything I ordered; it is so frustrating when you get home and you have items missing from your order.
Remove Tip
Remove the tip. Why are they tipping if they are just picking up? It should be optional. Do not add it by default.
All locations not created equal
Our family loves Gringos. Just not this Gringos (Conroe). Picked up online order on a Thursday night (Family fajitas). Got home and the chips were grossly stale and meat was cold (almost as if out of the fridge). Called and spoke with the Manager and she seemed uninterested. Disappointed to say the least. Guess we will stick with the a Gringos in The Woodlands.
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