What happened?
My account was apparently deleted for no reason and with no warning. I cannot sign in and password reset does not work.
The app is useless
I’ve had several problems with the app.
For starters there is no way to reach any kind of customer service, which is why I’m writing this review.
You can only order a limited amount of things in the app. I like chocolate milk with my doughnuts, you can’t order that in the app. And you can’t order a fountain drink, only bottled sodas.
I wanted to start earning rewards which is why I got the app. So I thought, I’ll purchase a gift card in the app and use it in the store…NOPE they have no way of scanning it in the store.
Then I tried placing a doughnut order in the app using the purchased gift card. It wants some kind of code they said they emailed me when I purchased the gift card but I have searched every folder in my email including trash and spam but I don’t have that email. So now I have $20 sitting in an app I can’t even use.
For starters there is no way to reach any kind of customer service, which is why I’m writing this review.
You can only order a limited amount of things in the app. I like chocolate milk with my doughnuts, you can’t order that in the app. And you can’t order a fountain drink, only bottled sodas.
I wanted to start earning rewards which is why I got the app. So I thought, I’ll purchase a gift card in the app and use it in the store…NOPE they have no way of scanning it in the store.
Then I tried placing a doughnut order in the app using the purchased gift card. It wants some kind of code they said they emailed me when I purchased the gift card but I have searched every folder in my email including trash and spam but I don’t have that email. So now I have $20 sitting in an app I can’t even use.
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Misleading
A $1 service fee sure comes across as a bait-and-switch. Way to set yourselves apart from your competitors. Ridiculous.
Can’t use the app at my location
I downloaded the app and loaded some money on it. Went to my Shipleys location and they couldn’t process the payment from the app, so I had to pay with my debit card. Then I tried to place an order for pickup and use the funds in my app and I couldn’t because it said I needed a code from when I added the funds. I never got a code. So I have funds in this app I can’t even use. Can someone please assist with this?
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$2 service fee to order
$2 service fee to place an order online is wild. Honestly the app is the only reason I was going to order from here. I'm not paying $2 to give them my business. There's a donut shop on every corner around DFW. Instead of the app being an advantage over the competition, the app is now a detriment to their business.
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