Just go in store
Ordering on the app should be quick and easy especially for those of us who have work. Having to wait 30 minutes after you order in the app for items that are just grab and go is ridiculous. The store should have the ticket as soon as the order is placed, like literally any other restaurant.
This app is worthless
Even before the most recent redesign this app was annoying. The menu doesn’t include all products. It’s almost impossible to find and reorder favorites, it offers rewards but never actually gives the option to cash them in, and now they removed the build your own donut box option so you can only choose from predetermined boxes. It’s easier and better to just visit the store. I find this app so annoying that I have completely stopped buying from Shipley. I won’t even order directly from the store anymore.
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Got Milk
The new app does not work. When selecting milk, it does not allow you to select regular or chocolate milk. It keeps giving an “checkout error, cannot add items to OLO basket.” This must be some ai built garbage app that wasn’t even tested by a real person.
Don’t use the app
This is the worst app I e ever used
No Discounts Unless You Choose Their Assortment
If you want a 1/2 dozen or a Dozen donuts they will give you a discount, but only if you pick one of their selected boxes. The apps says it will apply a bulk discount for 1/2 Dozen or Dozen, but it didn’t. All donuts I ordered individually were $1.70 x 6 =$10.20 + tax which was the total. Don’t claim a discount if there isn’t one.
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