Misleading
A $1 service fee sure comes across as a bait-and-switch. Way to set yourselves apart from your competitors. Ridiculous.
Can’t use the app at my location
I downloaded the app and loaded some money on it. Went to my Shipleys location and they couldn’t process the payment from the app, so I had to pay with my debit card. Then I tried to place an order for pickup and use the funds in my app and I couldn’t because it said I needed a code from when I added the funds. I never got a code. So I have funds in this app I can’t even use. Can someone please assist with this?
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$2 service fee to order
$2 service fee to place an order online is wild. Honestly the app is the only reason I was going to order from here. I'm not paying $2 to give them my business. There's a donut shop on every corner around DFW. Instead of the app being an advantage over the competition, the app is now a detriment to their business.
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What’s the point of the app?
You removed build your own donut boxes from the app. Forcing me to drive and order at the store… completely worthless
Nonexistent delivery charge
App did not show a delivery charge was involved. Imagine my surprise when my card was charged $7 more than I was expecting. I will not be buying from Shipley’s for a while. Just support local donut shops.
