Just go in store
Ordering on the app should be quick and easy especially for those of us who have work. Having to wait 30 minutes after you order in the app for items that are just grab and go is ridiculous. The store should have the ticket as soon as the order is placed, like literally any other restaurant.
This app is worthless
Even before the most recent redesign this app was annoying. The menu doesn’t include all products. It’s almost impossible to find and reorder favorites, it offers rewards but never actually gives the option to cash them in, and now they removed the build your own donut box option so you can only choose from predetermined boxes. It’s easier and better to just visit the store. I find this app so annoying that I have completely stopped buying from Shipley. I won’t even order directly from the store anymore.
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Got Milk
The new app does not work. When selecting milk, it does not allow you to select regular or chocolate milk. It keeps giving an “checkout error, cannot add items to OLO basket.” This must be some ai built garbage app that wasn’t even tested by a real person.
Don’t use the app
This is the worst app I e ever used
No Discounts Unless You Choose Their Assortment
If you want a 1/2 dozen or a Dozen donuts they will give you a discount, but only if you pick one of their selected boxes. The apps says it will apply a bulk discount for 1/2 Dozen or Dozen, but it didn’t. All donuts I ordered individually were $1.70 x 6 =$10.20 + tax which was the total. Don’t claim a discount if there isn’t one.
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Great !
The app overall is great very understanding but the fees are a little pricey!
Shipley in Hattiesburg
I can speak and say Hattiesburg have the best taste Shipley Donuts. I have been though Texas and no Shipley (to me) taste so Delicioso donuts like the restaurants in Hattiesburg 👏👏👏
Removed Apple Pay
Apple Pay is no longer an option. Making payments has become extremely cumbersome and difficult which means the usefulness of the app has gone down significantly.
Always Hitting
Always perfect never old
Great
Their donuts are great and the customer service is top tier! Love them! The app just makes everything 10times better
App crashes on load
The current version of the app crashes on app opening. It’s impossible to get a barcode/qr code for the rewards program without a working app.
App fails
This app will not run on iOS 26. Opens then closes. Needs work.
Won’t work
The app will not load on the phone at all. When going to website, it won’t let you access rewards. Needs to be fixed for Apple. 7/18/26
This app doesn’t function
After downloading the app on an updated iPhone fails to launch. It hasn’t been updated in nearly 1 year. Previous reviews all say it fails. So basically the rewards program is a bait and switch.
App doesn’t work
Downloaded the app twice. Won’t open. Restarted my phone too. Do better.
Wish zero was an option
App won’t load - just crashes at launch - looping.
The app is only marginal
The app is not intuitive at all. I’ve saved favorites, but am never able to find them when I want to order again. I have tried to apply my rewards multiple times and have never yet received my free donut holes. I participated in their June challenge for a Shipley hat, but even after fulfilling the terms of the game I never received my hat. It is a testament to how much I like Shipley donuts that I keep coming there. Frankly, the app is causing so much frustration that I’ve stopped visiting as often.
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Doesn’t work
App won’t even open on my phone. Last update was 10 months ago which is shambolic.
Does not work
Horrible app
What is wrong with every app
I’m trying to open this application, but it keeps closing by itself. Something is really wrong with it.
