The newest version is terrible!
The last version of the app was absolutely fine, not perfect, but fine. This current version is terrible! It often doesn’t show the correct status of the system. If the alarm is set, it won’t show. It’s slow to recognise the current status. Also, the notifications are terrible. I don’t need to have a notification I actively have to click on to mark it as “read” every single time I use the system. The log is fine. I didn’t have this with the old version.
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Convenient
Sadly after following all FAQ’s, rebooting, deleting app, reinstalling several times, regardless only master user can open app with biometrics. Very very irritating that house owners are always two yet one gets to have the better experience!!!!!!
3.1 can’t get the basics right.
Latest version doesn’t reliably show whether the alarm is armed or disarmed, requiring an app forced restart. Shockingly poor for what is the most basic of features.
Biometric Login Should be automatic like EVERY other app
Aside from the setting to enable Biometric Login being buried way deep through loads of steps instead of in the account which I had to Google to find it. Why do I have to select “Biometric Login” every time when I open the app?? Once enabled it should log me in automatically.
What the hell is this??
This app has always been awful but with this recent update shoving their own security service down our throats it has become soooo slow. Who at Texecom is signing this rubbish off?? Get us to a lean app that just sets our alarms, not sells us rubbish we don’t need.
Absolute Rubbish
Just had the Texecom system installed - really complex to set up - app totally unreliable - app keeps logging me out - sometimes works to arm but by the time I get back it no longer works! Tried to set up on a 2nd phone but doesn’t work. The only thing that does work is I get notifications - if I had realised the app was this bad that means I can’t control remotely I would never have bought it - really disappointed.
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Poor quality and unreliable app
This new app is so unreliable. You open it up and think you are inserting it only to find it hasn’t and the only way to fix it is shut the app down and re-open it. Also fed up with the advert on the front page which you can’t get rid of
Update has downgraded
I no longer can manually control which sensors I’d like to turn off. Before all of the sensors showed up in green and were able to switch off turning grey but now they’re all grey and when I try to select a sensor to switch off it says ‘device does not have environment set’ please fix this.
Very disappointing
The biometric login is poor. It shouldn’t require me to press a “login with biometrics” button. Once I’ve enabled it should happen automatically, like every single other app.
And the main screen is often showing disarmed when it’s armed. It’s simply not trustworthy.
I’m shocked that it’s so bad.
And the main screen is often showing disarmed when it’s armed. It’s simply not trustworthy.
I’m shocked that it’s so bad.
Terrible app. Awful alarm.
The app used to be handy. Open, set alarm and that’s it. Now it is clunky and rarely works. The alarm system now is unusable. Have disconnected it and no longer use it. Total waste of money. Avoid at all costs.
Still misses the mark
Updates have improved things slightly from the disaster that was the V3 launch, but recently a new set of problems has emerged.
1) There’s now a non-removable “Texecom guardian” advert taking up a lot of space. I do not want or need this. Let me acknowledge it and make it go away.
2) The status of the alarm frequently doesn’t properly update without force closing the app. This gives a misleading status which is really unhelpful.
Texecom needs to get a grip of their app development before more competent competitors eat their lunch.
1) There’s now a non-removable “Texecom guardian” advert taking up a lot of space. I do not want or need this. Let me acknowledge it and make it go away.
2) The status of the alarm frequently doesn’t properly update without force closing the app. This gives a misleading status which is really unhelpful.
Texecom needs to get a grip of their app development before more competent competitors eat their lunch.
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Recent update
Since the update the notifications are slow to respond. The app takes 15-20 seconds to respond to an alarm change. The WiFi or 5G signal isn’t the issue.
Lots of bugs!
- Extremely slow at arming and disarming since the update. -Doesn’t always arm and disarm.
- UI hangs when set and shows wrong status or constant loading
-overall poor responsiveness
-Annoying premium version advertisement when you login in primary view
Hire a UX Researcher to test your apps with customers!
- UI hangs when set and shows wrong status or constant loading
-overall poor responsiveness
-Annoying premium version advertisement when you login in primary view
Hire a UX Researcher to test your apps with customers!
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Terrible
Latest update on App is a total disaster- unreliable and often showing wrong status on control panel.
Update made it worse
Status doesn’t update…why release update that doesn’t work?
Needs a tweak
It would be useful if the Guardian advert was smaller or close-able rather than taking up a good quarter of the screen. It maybe then would allow for a larger window at the bottom of the screen where the currently teeny weeny Part Arm etc. selection that now need to be ticked to choose, are located. Personally, I thought it was better as it was previously with the buttons.
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Glen B
Always struggled with this app, but the version prior to the latest update seemed to work quite well. However, following the latest update, nothing works. If we set the alarm in the app, then disarm using the panel, it doesn’t update the app, so you still think it is armed. Today, can’t set it at all using the app. Serious issues need addressing quickly. Very frustrating.
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New update doesn’t work
The app has updated recently and it no longer gives the status of the alarm without closing and reopening. It’s a much worse version
Also there is not ability to turn chime on and off via the app.
These problems are significant and creating the idea of continuing with Texecom or not
Also there is not ability to turn chime on and off via the app.
These problems are significant and creating the idea of continuing with Texecom or not
Improved Update but still needs work
Updating/upgrading this to reflect the latest update in Aug 2026
Positive: Swipe left-right function is back for multiple areas so thanks for listening. Having to access the menu for this exclusively in the last release was a real pain.
Negative: Font contrast and colours are still extremely dated, and hard to read in low light. Please make the UX less frictional. It should be clear, decent contrast, slightly larger font size (e.g., in menus), and more visually useful. The ability to load an image to represent the area being armed for example is much quicker to recognise. Make more use of visual cues.
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Previous release (awful):
Great job not asking users what they actually need before deciding to ruin the UI.
Now you can hardly read the font or buttons, perfect for when you are in a hurry or trying to reset the alarm in the dark.
Next you took away the keypad. Again, when it’s night or you are in a rusg and you are trying to punch in your code you can no longer use muscle memory.
Finally you drop the swipe action. So now to arm/disarm the second building I have to a) drop list a menu and then b) try to read a tiny low contrast font.
Absolutely zero benefit and retrograde UX. I would give this a negative review but 1 seems appropriate.
Please do better and reinstate everything you ‘improved’.
Positive: Swipe left-right function is back for multiple areas so thanks for listening. Having to access the menu for this exclusively in the last release was a real pain.
Negative: Font contrast and colours are still extremely dated, and hard to read in low light. Please make the UX less frictional. It should be clear, decent contrast, slightly larger font size (e.g., in menus), and more visually useful. The ability to load an image to represent the area being armed for example is much quicker to recognise. Make more use of visual cues.
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Previous release (awful):
Great job not asking users what they actually need before deciding to ruin the UI.
Now you can hardly read the font or buttons, perfect for when you are in a hurry or trying to reset the alarm in the dark.
Next you took away the keypad. Again, when it’s night or you are in a rusg and you are trying to punch in your code you can no longer use muscle memory.
Finally you drop the swipe action. So now to arm/disarm the second building I have to a) drop list a menu and then b) try to read a tiny low contrast font.
Absolutely zero benefit and retrograde UX. I would give this a negative review but 1 seems appropriate.
Please do better and reinstate everything you ‘improved’.
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Good but needs dark mode
App is good enough but requires dark mode setting for when arming at night in the dark! Hurts your eyes switching from another app with dark mode to Texecom.
