Recent update
Since the update the notifications are slow to respond. The app takes 15-20 seconds to respond to an alarm change. The WiFi or 5G signal isn’t the issue.
Lots of bugs!
- Extremely slow at arming and disarming since the update. -Doesn’t always arm and disarm.
- UI hangs when set and shows wrong status or constant loading
-overall poor responsiveness
-Annoying premium version advertisement when you login in primary view
Hire a UX Researcher to test your apps with customers!
- UI hangs when set and shows wrong status or constant loading
-overall poor responsiveness
-Annoying premium version advertisement when you login in primary view
Hire a UX Researcher to test your apps with customers!
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Terrible
Latest update on App is a total disaster- unreliable and often showing wrong status on control panel.
Update made it worse
Status doesn’t update…why release update that doesn’t work?
Needs a tweak
It would be useful if the Guardian advert was smaller or close-able rather than taking up a good quarter of the screen. It maybe then would allow for a larger window at the bottom of the screen where the currently teeny weeny Part Arm etc. selection that now need to be ticked to choose, are located. Personally, I thought it was better as it was previously with the buttons.
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Glen B
Always struggled with this app, but the version prior to the latest update seemed to work quite well. However, following the latest update, nothing works. If we set the alarm in the app, then disarm using the panel, it doesn’t update the app, so you still think it is armed. Today, can’t set it at all using the app. Serious issues need addressing quickly. Very frustrating.
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New update doesn’t work
The app has updated recently and it no longer gives the status of the alarm without closing and reopening. It’s a much worse version
Also there is not ability to turn chime on and off via the app.
These problems are significant and creating the idea of continuing with Texecom or not
Also there is not ability to turn chime on and off via the app.
These problems are significant and creating the idea of continuing with Texecom or not
Improved Update but still needs work
Updating/upgrading this to reflect the latest update in Aug 2026
Positive: Swipe left-right function is back for multiple areas so thanks for listening. Having to access the menu for this exclusively in the last release was a real pain.
Negative: Font contrast and colours are still extremely dated, and hard to read in low light. Please make the UX less frictional. It should be clear, decent contrast, slightly larger font size (e.g., in menus), and more visually useful. The ability to load an image to represent the area being armed for example is much quicker to recognise. Make more use of visual cues.
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Previous release (awful):
Great job not asking users what they actually need before deciding to ruin the UI.
Now you can hardly read the font or buttons, perfect for when you are in a hurry or trying to reset the alarm in the dark.
Next you took away the keypad. Again, when it’s night or you are in a rusg and you are trying to punch in your code you can no longer use muscle memory.
Finally you drop the swipe action. So now to arm/disarm the second building I have to a) drop list a menu and then b) try to read a tiny low contrast font.
Absolutely zero benefit and retrograde UX. I would give this a negative review but 1 seems appropriate.
Please do better and reinstate everything you ‘improved’.
Positive: Swipe left-right function is back for multiple areas so thanks for listening. Having to access the menu for this exclusively in the last release was a real pain.
Negative: Font contrast and colours are still extremely dated, and hard to read in low light. Please make the UX less frictional. It should be clear, decent contrast, slightly larger font size (e.g., in menus), and more visually useful. The ability to load an image to represent the area being armed for example is much quicker to recognise. Make more use of visual cues.
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Previous release (awful):
Great job not asking users what they actually need before deciding to ruin the UI.
Now you can hardly read the font or buttons, perfect for when you are in a hurry or trying to reset the alarm in the dark.
Next you took away the keypad. Again, when it’s night or you are in a rusg and you are trying to punch in your code you can no longer use muscle memory.
Finally you drop the swipe action. So now to arm/disarm the second building I have to a) drop list a menu and then b) try to read a tiny low contrast font.
Absolutely zero benefit and retrograde UX. I would give this a negative review but 1 seems appropriate.
Please do better and reinstate everything you ‘improved’.
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Good but needs dark mode
App is good enough but requires dark mode setting for when arming at night in the dark! Hurts your eyes switching from another app with dark mode to Texecom.
Update doesn't work properly
I have 4 issues with this update. Firstly it's trashed my ability to part set our alarm system at night. The new app's part-arm button is forcing the alarm into a full set, meaning the upstairs PIRs are active. Now the only way to part arm the house is to use the keypad which defeats the point of the app.
As I found out yesterday from the problem above, the bug that stops the app from alerting me when the alarm is activated is still not working. Useless.
Third, the home screen has an incredibly annoying ad for Texecom Guardian. I don't want to pay an additional £9.50 per month to duplicate a service I'm paying for separately that's provided by the alarm company. So this ad is taking up screen real estate when instead I should be able to opt out once & for the home screen to just show my alarm system.
Fouth, your app developers should try using it while wearing a pair of glasses that make their eyesight similar to someone who is 55+ & who needs reading glasses. Then the dev team might understand that little buttons & small writing are impossible to read & imagine what that is like when the alarm goes off at 2am. Please fix these problems. Thank you.
As I found out yesterday from the problem above, the bug that stops the app from alerting me when the alarm is activated is still not working. Useless.
Third, the home screen has an incredibly annoying ad for Texecom Guardian. I don't want to pay an additional £9.50 per month to duplicate a service I'm paying for separately that's provided by the alarm company. So this ad is taking up screen real estate when instead I should be able to opt out once & for the home screen to just show my alarm system.
Fouth, your app developers should try using it while wearing a pair of glasses that make their eyesight similar to someone who is 55+ & who needs reading glasses. Then the dev team might understand that little buttons & small writing are impossible to read & imagine what that is like when the alarm goes off at 2am. Please fix these problems. Thank you.
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Hire a UX designer!
This app is truly awful, the reviews confirm this. Employ / contract a design team to help you with your user experience - it smacks of an app that developers are let loose on without actual designers.
Upgrade woes
Previous app connection was almost instant, this “upgrade” takes much longer to connect
Easy to use
The app is very easy to use and is accessible throughout the world. Never had a problem with the app.
Advertising their own products
The new Texecom Guardian is essentially an advert taking up a chunk of the home page and you can’t dismiss it. Also personalisation like a photo of your house has gone, and the part arm functionality is more fiddly now. It’s also less reliable and has needed a force quit and restart to arm the system.
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Could be better
1. Biometric login is pointless because you can’t set it to automatically login. You click a button which is the same hassle as clicking login since it already stores your passcode. 2. Automation recipes only alert you in a useful way if you have a single recipe. More than one and you get the same generic message telling you a recipe has triggered but not which one. 3. An advert now dominates the screen with no way to remove it. 4. The number of clicks to part set has increased from 2 to 3. 5. Waiting for the log to display is an exercise in patience. In summary this is an app that would benefit from a good UX Designer.
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Thank you
You brought back the swipe function to access different zones quickly. Thank you for listening to the users and reinstating this.
Modern update
Great update
Terrible UX
Latest update moves away from mobile-friendly swipe gestures between properties / alarms to a big-screen style of small menus and scrolling. Big step backwards, miss-click the selection menu several times before getting to the right location. Alarm system is fine, app needs redesigning.
Unreliable app
Only had the alarm approx a year, we changed wi do provider not knowing how much it would cost just for the alarm installer guy to come and take 5mins to charge us nearly £100, this happened again as had to change back so he charged the same again as app dropped out another nearly £100 in two weeks, now the alarm guy thinks as our app has randomly stopped connecting with the panel he has to come again and pay £100 but I’m not doing that, wish we’d never got this Alarm the app has been so unreliable! Rubbish when you need reliability for your alarm!
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Bare minimum of alarm functionality
Does it turn your alarm on and off? Yes. Does it feel like it was built in the 2000s? Yes. Does it have other functionality that is useless (ip cameras that need to be configured with a snapshot url, recipes that have no outside integration). Yes.
