WE NEED CRITICAL ALERTS
What a waste of money and time installing this. The whole point was if we’re away then eg in the middle of the night we know our alarm is going off but even with critical notifications turned on this app gives silent notifications and they can be snoozed.
.
App is not working
Still worse than the old app
Slow, cumbersome, error prone, poor layout, too small when pressing on items. Why take a good app and “upgrade” to such rubbish? Months on from relaunch, still terrible.
Needs a well overdue update
This app is very basic, it tells you when you personally set the alarm or turn the alarm off. That’s it. It doesn’t tell you if it’s been set off for any other reason though. So if it goes off at 5am because the battery is low and it’s faulted or someone has entered your property you won’t get a notification, this is not great at all and not handy for when you’re away from home.
Show more
Frustrating bugs
When I log in with a code with access to one area, it loads an "Unnamed Area 1" as the default area, which always shows disarmed, and If I interact with any of the arm/disarm buttons, it has no effect. I have to tap "Unnamed Area 1" and change it to the named area myself to be able to see or set the arm/disarm state.
I also have an issue with the alarm panels letting out communication error tones if the app is left open on my phone.
I also have an issue with the alarm panels letting out communication error tones if the app is left open on my phone.
Show more
Worse than useless
The app has been changed and is now pretty much no use at all. As for the home alarm system. It fails repeatedly, constantly asks for an engineer to reset after it false alarms and is now of no use whatsoever due to its constant false alarms. Worst purchase ever.
Not impressed
Just had a new alarm installed following a house move. Not impressed with the app that only logs in intermittently or the fobs that randomly work. Will be asking the installer to come back and remove so I can get something that works installed.
Alarm setting
Since v2 I have not been able to set the alarm with the app
Does the job for me
The app is fine, works as it should. Every few months it drops out of sync with the panel but this could be more related to the WiFi. One improvement I’d suggest is enabling Face ID to unlock the app instead of the code every time for ease.
Very unreliable
This is a very poor app I’m afraid. Consistently fails to connect to the unit and extremely unreliable response times. For a security app it really should be significantly better.
What’s the point?
This has to be the worst support for any app I have ever used ever. I hasn’t worked for ages now and there is no sign of it returning to service any time soon. Dreadful.
Local Login?
Doesn’t seem to have local login, even though it’s seemingly documented to say it should…
Rubbish
Connects once in a blue moon.
Bad update
Was very reliable and now I can’t even login or create a new login without it failing
Not reliable
The app over the past few weeks has proven not to be reliable. Issues logging in either in wifi or 5g - just not connecting at all.
Do not use rubbish app
Freezes all the time does not let you log on to your app to arm or disarm terrible app would use any other platform available instead
Doesn’t work
This app needs some serious improvement. You basically have to use the panel all the time because the app just doesn’t work
Terrible alarm app
The app often stops working, can’t log in, features get removed, it has issues frequently. This shouldn’t happen with a not inexpensive house alarm. Really dissatisfied and wish I had not gone with the installer that uses this system.
Ontgoocheld
Geen nieuwe functionaliteit, verouderde look & feel, matige vertaling en gebruiksgemak.
Vergeleken met verschillende andere merken is dit zeer ontgoochelend.
Zo kan je het volledige systeem niet vanuit 1 pagina bedienen of de status bekijken hiervoor moet je naar verschillende pagina’s swipen.
Wanneer je het alarm wil inschakelen maar er staan ramen of deuren open wordt dit niet duidelijk weergegeven…
Enzo zijn er nog een hele hoop zaken die niet echt kloppen.
Vergeleken met verschillende andere merken is dit zeer ontgoochelend.
Zo kan je het volledige systeem niet vanuit 1 pagina bedienen of de status bekijken hiervoor moet je naar verschillende pagina’s swipen.
Wanneer je het alarm wil inschakelen maar er staan ramen of deuren open wordt dit niet duidelijk weergegeven…
Enzo zijn er nog een hele hoop zaken die niet echt kloppen.
Show more
Unreliable
This app is totally unreliable and needs updating yet again
