Could be better
1. Biometric login is pointless because you can’t set it to automatically login. You click a button which is the same hassle as clicking login since it already stores your passcode. 2. Automation recipes only alert you in a useful way if you have a single recipe. More than one and you get the same generic message telling you a recipe has triggered but not which one. 3. An advert now dominates the screen with no way to remove it. 4. The number of clicks to part set has increased from 2 to 3. 5. Waiting for the log to display is an exercise in patience. In summary this is an app that would benefit from a good UX Designer.
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Thank you
You brought back the swipe function to access different zones quickly. Thank you for listening to the users and reinstating this.
Modern update
Great update
Terrible UX
Latest update moves away from mobile-friendly swipe gestures between properties / alarms to a big-screen style of small menus and scrolling. Big step backwards, miss-click the selection menu several times before getting to the right location. Alarm system is fine, app needs redesigning.
Unreliable app
Only had the alarm approx a year, we changed wi do provider not knowing how much it would cost just for the alarm installer guy to come and take 5mins to charge us nearly £100, this happened again as had to change back so he charged the same again as app dropped out another nearly £100 in two weeks, now the alarm guy thinks as our app has randomly stopped connecting with the panel he has to come again and pay £100 but I’m not doing that, wish we’d never got this Alarm the app has been so unreliable! Rubbish when you need reliability for your alarm!
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Bare minimum of alarm functionality
Does it turn your alarm on and off? Yes. Does it feel like it was built in the 2000s? Yes. Does it have other functionality that is useless (ip cameras that need to be configured with a snapshot url, recipes that have no outside integration). Yes.
Truly Shocking
This app is truly awful. We have a Texcom System and due to the only place we could put the main control pad the app was the answer to arming and disarming. Well 80% of the time the family gives up and the house is not secured. When it does work and arm, it then won’t unarm when we return and the alarm sounds. The app crashes and only works with perfect signal. I even had a perfect WiFi signal from the house and the app just spiral until I give up and set the alarm off getting to the control panel. Biggest regret of my life going Texcon!! Also why not use the Face ID to log into the app?
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Just terrible
Inconsistent. Sometimes it works and sometimes it doesn’t, which isn’t ideal for a house alarm.
Convenient
Sadly after following all FAQ’s, rebooting, deleting app, reinstalling several times, regardless only master user can open app with biometrics. Very very irritating that house owners are always two yet one gets to have the better experience!!!!!!
WE NEED CRITICAL ALERTS
What a waste of money and time installing this. The whole point was if we’re away then eg in the middle of the night we know our alarm is going off but even with critical notifications turned on this app gives silent notifications and they can be snoozed.
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App is not working
Still worse than the old app
Slow, cumbersome, error prone, poor layout, too small when pressing on items. Why take a good app and “upgrade” to such rubbish? Months on from relaunch, still terrible.
Needs a well overdue update
This app is very basic, it tells you when you personally set the alarm or turn the alarm off. That’s it. It doesn’t tell you if it’s been set off for any other reason though. So if it goes off at 5am because the battery is low and it’s faulted or someone has entered your property you won’t get a notification, this is not great at all and not handy for when you’re away from home.
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Frustrating bugs
When I log in with a code with access to one area, it loads an "Unnamed Area 1" as the default area, which always shows disarmed, and If I interact with any of the arm/disarm buttons, it has no effect. I have to tap "Unnamed Area 1" and change it to the named area myself to be able to see or set the arm/disarm state.
I also have an issue with the alarm panels letting out communication error tones if the app is left open on my phone.
I also have an issue with the alarm panels letting out communication error tones if the app is left open on my phone.
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Worse than useless
The app has been changed and is now pretty much no use at all. As for the home alarm system. It fails repeatedly, constantly asks for an engineer to reset after it false alarms and is now of no use whatsoever due to its constant false alarms. Worst purchase ever.
Not impressed
Just had a new alarm installed following a house move. Not impressed with the app that only logs in intermittently or the fobs that randomly work. Will be asking the installer to come back and remove so I can get something that works installed.
Alarm setting
Since v2 I have not been able to set the alarm with the app
Does the job for me
The app is fine, works as it should. Every few months it drops out of sync with the panel but this could be more related to the WiFi. One improvement I’d suggest is enabling Face ID to unlock the app instead of the code every time for ease.
Very unreliable
This is a very poor app I’m afraid. Consistently fails to connect to the unit and extremely unreliable response times. For a security app it really should be significantly better.
What’s the point?
This has to be the worst support for any app I have ever used ever. I hasn’t worked for ages now and there is no sign of it returning to service any time soon. Dreadful.
