One of the worst apps
You can see but you can’t buy through the app because something in their backend always hangs when it comes to the payment. It’s been happening for over a year or two. Complaining to their customer service is pointless as no one responds and if they do, they ghost you after that.
door location
i have a suggestion, please also show where’s the door located at the seat selection page because sometimes we don’t know we came in from down stairs or upstairs. it will be easier for OKU to choose their seat.
tgv's attempts in scamming customer
had worst technical issues during screening and the staffs promised full refund of rm120 but i had to be the one that chase them since they havent follow up my refund case even after a month of waiting while other customers had received theirs. no apology was expressed at all and they also threatened me to give my FULL 16 DIGIT BANK CARD NUMBER or i wont get my refund back. imagine asking sensitive private info like that via email and claimed it will be confidential and safe lol they think im that stupid. GSC would never failed me like this. overall; rude, unprofessional, lack of empathy and insensitive, incompentent and zero introspection!!! yall better not choose them as your to-go cinema.
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Apps is not loading
Apps is not loading at all. Stuck at the TGV logo & won't go to the next page at all. Been trying since 10am today. Have tried to install & uninstall but still not working. I have also tried using wifi & 5G but the apps still not loading.
Unable to sign in
When I try to create a new account, and after it ask me to enter my pin it will always get an unknown error message and the email I entered it will be “used“ and can’t be use to create account. When I try to use the email to login it ask for my password which I never had the chance to set it
Not able to log in my ID for more than month
Even after I changed my password, it kept showing an error message saying, “Something went wrong.” Is TGV ruining its own business? Because of this issue, I had to go to another mall, which is a bit farther from my house, to watch a movie at GSC. I think GSC would thank TGV for sending business their way.
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Stupid app
This stupid app doesn’t allow you to purchase ticket using guest account. While I’m setting up new account, it jammed me during the pin stage and my email no longer new. While resetting password only show error, multiple stupid error message showing. If you don’t want to let us buy ticket. Just delete this stupid app
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Login system
Very dissapointed of the log in system …everytime book ticket need to log in and when log in even no problem of the password or otp also come out unexpected error .Sign up a new one also same …. Why cannot just book as a guest
Can’t login
Very bad experience of trying to login. The response very slow, and tried few times can’t login.
Password change
I am unable to change my password. It kept saying error please try again later. Well, i am trying again for a while and the same error kept popping up. I expected better from this app.
Couldnt boom Tix
On 23rd Feb, tried to book movie tix 3 times and redeem my points, all 3 transactions got rejected. Ive even tried using different banks my transaction still failed (which shouldn’t have happened). I did get refunded for the charged amounts. Just frustrating to go through in the moment
Waste of time. Endless authentication loop
Just never leave authentication. You can check in to this app but you can never leave. How could app quality control be this bad? Do the management book tickets and try to use this - their own company’s app - on their own phones?
Very bad
I tried to book tickets from the apps and it asked me to sign in. When I tried to sign in, always wrong password even when I put the right one. Tried to reset password, always came out “something went wrong”. Cant book, cant sign in, cant reset password also. Cant even do a thing in the new app.
Unresponsive app
Always hang and never get to check out properly, one of the worst apps i have ever used
The worse app
Registration error, forgot password option not working. Tried 3rd email address and mobile number, finally registered. But payment failed for eWallet, and credit card too. Few additional steps to fill, and a lot details to fill for credit card.
Easy and User Friendly
I can register within 1 minutes and booked my ticket for another 2 minutes, recommended 👍🏼
Love the upgrade
After the upgrade, it is easier to use and to book a movie. Love it when i can filter the cinemas and favourite the one that i go often. Even have parking recommendations if i am going for a late night movie.
SUPPER BUGGY
The most difficult apps to use. I prefer the old version better.. interface supper buggy & not user friendly.. unclickable.. and the process of trying to retrieve your account is SUPER FRUSTRATING AND ANNOYING!! I JUST WANT TO BOOK MY TICKET AND IT’S TAKING HOURS AND HOURS THAT I COULD’VE GO TO THE PHYSICAL STORE AND WENT BACK HOME AND GO BACK BUY SOME MORE TICKET AND GO HOME THEN GO TO THE MOVIE AND THE APP IS STILL NOT FUNCTIONING !!! DEFEAT IT’S PURPOSE ON TRYING TO MAKE LIFE EASIER.. WELL FIX THIS APP !! FIRE YOUR STAFF AND HIRE A PROFESSIONAL PEOPLE TO DO YOUR APPS PLEASE???
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My order was failed several times
After update for the latest version, my order failed for three times, but transaction via fpx banking was succesfull and I already send email to tgv apps but no response at all… how can you sidai your customer like this?
Customer Service and App
- App is so better than previous version
- Customer service is very fast than I thought
- Customer service is very fast than I thought
