Manage your finances conveniently from your mobile device. Check balances, transfer funds between accounts, pay bills, and deposit checks securely. This app is designed for existing customers of The Bank's online banking services.
βCheck account balances
βSearch recent transactions
βTransfer funds between accounts
βPay bills to new and existing payees
βDeposit checks on the go
βCancel scheduled bills
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What users say about The Bank Mobile
Reviews of The Bank Mobile are mostly negative: the Finance app is rated 4.8/5 from 1.2K App Store ratings. What users like most: home town bank, great app. Easy to use. All information at your fingertips. Top complaints: I prefer the app functions prior to this one MUCH BETTER. Everyone keeps updating their apps that aren't broken and it takes more steps to get the same or worse results, since the update, it no longer allows my face to unlock and many times, when I log in, it wants my phone number to verify. The phone numbers for verification aren't even my phone numbers. Summarized from real user reviews.
Positive things
πHome town bank
πGreat app. Easy to use. All information at your fingertips
πGreat personal service
π°Get your Balance Online
πAwesome Bank app
πI love keeping track of my finances at any time I need to and this app allows me to do that
πWonderful knowledgeable friendly and helpful, Treat us as family
πI do enjoy the app and online services. They work well for me
πAccounts at your fingertips. Can Zelle money to friends, deposit checks, add payees and pay bills
πThe new app is super easy to function!
Negative things
πI prefer the app functions prior to this one MUCH BETTER. Everyone keeps updating their apps that aren't broken and it takes more steps to get the same or worse results!
πSince the update, it no longer allows my face to unlock and many times, when I log in, it wants my phone number to verify. The phone numbers for verification aren't even my phone numbers
πIt boots me out all the time can not sign in have to call and bother Trish at the Bank to in block me or change my password
πSign in keeps changing
πApp was great until the latest update. Not getting notifications for debit card use anymore. Absolutely hate this app since latest update
πI loved this app but then this last update I no longer can get notifications when my card gets used(which has helped me realize my card was hacked twice) I went to the bank turned everything on they said to and nothing. I don't know what happened. Also my Zelle no longer works on this app anymore. The new update messed all kind of stuff up
πSeveral times I know for sure that the money was in n my account and The Bank didn't process my son's student loan payment to Sallie Mae causing me to be late and accruing late fees. I have all the confirmation papers showing attempts to pay but the bank system never processed it. Anyone else with this problem
πApp is so bad I switched banks, logging into it was a glitchy mess, and all I could do on the app was just check my balance and zelle money. No functionality, and it barely functions
πHorrible app!! It keeps making me reset my password and to do this I have to call The Bank. So I call, I then get a voicemail. This new app is making me want to switch banks. Tried complaining but was told it was just my account. If they can't get their act together on a simple app I am wondering what's going on there
πShittiest app ever made. The old one was way better. You can't see when payments are do on loans. The accounts and loans are mixed together in some random order. It doesn't load up half the time. You can't see transaction history half the time. TERRIBLE
πFirst I had to update my phone to accept new app it doesn't show all my accounts and the whole app accessibility is not good what so ever
This update contains bug fixes and performance improvements. We are continually working to deliver an exceptional user experience within the app. Turn on auto-updates to ensure that you always have the latest version.
I love how user-friendly this app is. It has everything I need to know in one place.
Bank App
I love keeping track of my finances at any time I need to and this app allows me to do that.π
On time with ATMβs
Service with a smile
Home town bank
The best of the best !
Great Bank
Great app. Easy to use. All information at your fingertips
User experience
π
Reported Bugs
2 issues
Pending payments linger longer than they use to
Bug
Inconsistent sign in process
Bug
β¨
Requested Features
2 requests
Wireless transactions with pin pads for debit card
Feature
Bring back the widget for the notifications
Feature
FAQ
What can I do with this mobile banking app?
This app allows you to perform essential banking tasks from your mobile device. You can check your latest account balances, search through recent transactions, easily transfer funds between your accounts, pay bills to existing and new payees, and deposit checks remotely.
Is this app free to use?
Yes, the app is available for free to all existing customers of The Bank's online banking services. There are no charges associated with downloading or using the core features of the application.
What are the requirements to use this app?
To use this mobile banking app, you must be an existing customer of The Bank and enrolled in their online banking services. For Mobile Bill Pay, you must also be enrolled in the Bill Pay service.
Can I use all features on a tablet?
Not all features may be available on the tablet application. The description specifically mentions that all features may not be available in the tablet version, suggesting some functionalities might be optimized for the mobile (iPhone) application.
How do I deposit a check using the app?
The app includes a 'Check Deposit' feature that allows you to deposit checks while on the go. You can use your mobile device to complete this process, eliminating the need to visit a physical branch for check deposits.