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The Bank Mobile

The Bank Mobile

by BANK, THE INC

1.2K ratings
27 reviews
💰 Finance
Free

Details

  • Released
  • Updated
  • January 23, 2019
  • September 15, 2026

Features

Background Location Access

Developer

BANK, THE INC
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The Bank Mobile screenshot #1 for iPhone
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The Bank Mobile screenshot #5 for iPhone
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About

Manage your finances conveniently from your mobile device. Check balances, transfer funds between accounts, pay bills, and deposit checks securely. This app is designed for existing customers of The Bank's online banking services.

✓Check account balances
✓Search recent transactions
✓Transfer funds between accounts
✓Pay bills to new and existing payees
✓Deposit checks on the go
✓Cancel scheduled bills
Show original description

What users say

Summarized from real user reviews of The Bank Mobile. Based on 1.2K reviews and a 4.8/5 average, it highlights the 10 positives and 11 negatives reviewers mention most about this Finance app.

Positive things

  • 🏆Home town bank
  • 👍Great app. Easy to use. All information at your fingertips
  • 👍Great personal service
  • 💰Get your Balance Online
  • 👍Awesome Bank app
  • 👍I love keeping track of my finances at any time I need to and this app allows me to do that
  • 👍Wonderful knowledgeable friendly and helpful, Treat us as family
  • 👍I do enjoy the app and online services. They work well for me
  • 👍Accounts at your fingertips. Can Zelle money to friends, deposit checks, add payees and pay bills
  • 👍The new app is super easy to function!

Negative things

  • 🐛I prefer the app functions prior to this one MUCH BETTER. Everyone keeps updating their apps that aren't broken and it takes more steps to get the same or worse results!
  • 🐛Since the update, it no longer allows my face to unlock and many times, when I log in, it wants my phone number to verify. The phone numbers for verification aren't even my phone numbers
  • 🐛It boots me out all the time can not sign in have to call and bother Trish at the Bank to in block me or change my password
  • 🐛Sign in keeps changing
  • 🐛App was great until the latest update. Not getting notifications for debit card use anymore. Absolutely hate this app since latest update
  • 🐛I loved this app but then this last update I no longer can get notifications when my card gets used(which has helped me realize my card was hacked twice) I went to the bank turned everything on they said to and nothing. I don't know what happened. Also my Zelle no longer works on this app anymore. The new update messed all kind of stuff up
  • 🐛Several times I know for sure that the money was in n my account and The Bank didn't process my son's student loan payment to Sallie Mae causing me to be late and accruing late fees. I have all the confirmation papers showing attempts to pay but the bank system never processed it. Anyone else with this problem
  • 🐛App is so bad I switched banks, logging into it was a glitchy mess, and all I could do on the app was just check my balance and zelle money. No functionality, and it barely functions
  • 🐛Horrible app!! It keeps making me reset my password and to do this I have to call The Bank. So I call, I then get a voicemail. This new app is making me want to switch banks. Tried complaining but was told it was just my account. If they can't get their act together on a simple app I am wondering what's going on there
  • 🐛Shittiest app ever made. The old one was way better. You can't see when payments are do on loans. The accounts and loans are mixed together in some random order. It doesn't load up half the time. You can't see transaction history half the time. TERRIBLE
  • 🐛First I had to update my phone to accept new app it doesn't show all my accounts and the whole app accessibility is not good what so ever
See all reviews
+1

What's New in The Bank Mobile

6.0.0.19675

September 15, 2026

This update contains bug fixes and performance improvements. We are continually working to deliver an exceptional user experience within the app. Turn on auto-updates to ensure that you always have the latest version.

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User reviews

Most RecentHighest RatedLowest Rated

Absolutely satisfied

I love how user-friendly this app is. It has everything I need to know in one place.
Kayka70546Kayka70546

Bank App

I love keeping track of my finances at any time I need to and this app allows me to do that.😍
Wanda👀Wanda👀

Home town bank

The best of the best !
dpaalogandpaalogan

Great Bank

Great app. Easy to use. All information at your fingertips
Crazymom48Crazymom48

Great Personal Service

We really appreciate the personal service we get whenever we call or walk into any location. We use the online service weekly to check account activity, pay bills, and make transfers. The only negative is that we wish the debit card could do wireless transactions with pin pads. Great bank to do business with!
Show more
RxRomeRxRome
See 22 more reviews

User experience

🐞

Reported Bugs

2 issues

Pending payments linger longer than they use to

Bug

Inconsistent sign in process

Bug
✨

Requested Features

2 requests

Wireless transactions with pin pads for debit card

Feature

Bring back the widget for the notifications

Feature

FAQ

What can I do with this mobile banking app?

This app allows you to perform essential banking tasks from your mobile device. You can check your latest account balances, search through recent transactions, easily transfer funds between your accounts, pay bills to existing and new payees, and deposit checks remotely.

Is this app free to use?

Yes, the app is available for free to all existing customers of The Bank's online banking services. There are no charges associated with downloading or using the core features of the application.

What are the requirements to use this app?

To use this mobile banking app, you must be an existing customer of The Bank and enrolled in their online banking services. For Mobile Bill Pay, you must also be enrolled in the Bill Pay service.

Can I use all features on a tablet?

Not all features may be available on the tablet application. The description specifically mentions that all features may not be available in the tablet version, suggesting some functionalities might be optimized for the mobile (iPhone) application.

How do I deposit a check using the app?

The app includes a 'Check Deposit' feature that allows you to deposit checks while on the go. You can use your mobile device to complete this process, eliminating the need to visit a physical branch for check deposits.