Horrible
This is the worst bank app I’ve ever had. It takes forever to load anything. Takes forever to sign in. Takes forever for customer support. I’m thinking about switching banks just to get rid of this app.
Won’t work
Updated a couple minutes ago and the app just stays all white and won’t let me in.
Useless App
The app opens, but the bank accounts remain blank, showing only a spinning hourglass. This issue occurs both in the “Accounts” section and in the area for making transfers. It has been like this for several days now, rendering the app completely useless, as I need to view my accounts and transactions.
I am submitting this feedback today to give the app a one-star rating (since zero is not an option). This is an unacceptable level of service and reflects irresponsibility on Cecilian Bank’s part.
Please address this issue immediately.
I am submitting this feedback today to give the app a one-star rating (since zero is not an option). This is an unacceptable level of service and reflects irresponsibility on Cecilian Bank’s part.
Please address this issue immediately.
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Slow app
Slow app
Love this app!
It’s wonderful to have an app that is quick and easy to use. It’s so convenient and allows me to do so many things on my own. Thanks Cecilian Bank!
Love this App
The app has seen so many improvements over the years. It is so easy to use and offers all the services the big banks have to offer. The girls at the Sonora banking center are amazing as well!
Poorly Developed
Have not been able to login to the app for a week because of a loading screen that keeps saying Update 100%. It pops up and goes away over and over and never stops. Plus when it did work, the amount of $ I would have one day would be totally different the next day with no added transactions. Very poorly designed and managed app because nothing changes! I’m fed up at this point.
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STOPPED WORKING
Will not work. Will not load. Just keeps try and trying and trying and failing and failing and failing to load. FIX YOUR APP.
Help
When I try to login I get stuck on Authenticate multi-factor authentication where it asks to select device it’s greyed out and I can’t press anything.
Great App!
This is a user friendly app with great features!
Worst app EVER
Sends a verification code and always get a message unable to authenticate when I put it in. No face recognition either. I’m never able to do anything via this app. Worthless.
The face recognition feature
The face recognition feature doesn’t work after the update
Mfa
Since I changed phones I can no longer receive txt message from the app for my temporary limit increases. Went to the bank etc.
I mean it’s Ight I guess
If it takes forever to load just close a restart. Sometimes you just got to give her time to get ready for your date ya know? Just chill Karens. It’s not YouTube or Amazon lol
Face ID
Face ID sometimes does not work at all. I check settings and it's on but it never lets me use it anymore after the update. What do I do
Horrible
This app is horrible!!! Locks you out of the acct every weekend and of course you can’t call because they are closed as well.
Great App
Works great for me. I’ve never had any issues with the app it’s always loaded in a fair amount of time and I’m able to access everything I need to on it! Love not having to drive to the bank when I need to deposit a check.
Unusable
Wont even take me to the login screen. Just spins like it’s loading.
Updates are an ongoing issue
Review update: this app has not crashed in months. It seems TCB has resolved the issue!
After deleting and reinstalling the app again, I decided to read the reviews. It seems there is a serious problem with the compatibility and testing of each new update. I have lost count of how many times I have had to delete the app and start over but I wouldn’t be surprised if my downloads coincide with the update releases. It seems to work fine one day and then the next ... nothing but a loading screen. Please look into this issue as it seems it is an ongoing problem for multiple people.
That issue aside, the app does have appropriate features and I am glad TCB has a better system for mobile deposits and person to person transfers. I’ll always support a hometown bank, but if the stability of the app could be improved the app would be on par with my other accounts at national banks.
After deleting and reinstalling the app again, I decided to read the reviews. It seems there is a serious problem with the compatibility and testing of each new update. I have lost count of how many times I have had to delete the app and start over but I wouldn’t be surprised if my downloads coincide with the update releases. It seems to work fine one day and then the next ... nothing but a loading screen. Please look into this issue as it seems it is an ongoing problem for multiple people.
That issue aside, the app does have appropriate features and I am glad TCB has a better system for mobile deposits and person to person transfers. I’ll always support a hometown bank, but if the stability of the app could be improved the app would be on par with my other accounts at national banks.
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Was amazing until the new update.
Cannot even access anything since the new update. Just “loads” for literally hours.
