The Derma Co app Steals My Copuan Of 500 rs and Didn’t Deliver My Order To My Location.
The Derma Co The wrost App don’t use the official app or website either use the minimilist or other brand I ordered products on 14th july and showing that the products get delivered on 19th july but on 18th july order automatically canclled after too much waiting its been canclled and when i call to customer support they told me your area is not servicable
All delivery partners services come to my location including private and post all but I don’t know which courier service use by derma co and they give me refund of only my amount which i paid what about my coupan its showing expired and support says only sorry and not given tyat coupan one of the Wrost application ever saw…
All delivery partners services come to my location including private and post all but I don’t know which courier service use by derma co and they give me refund of only my amount which i paid what about my coupan its showing expired and support says only sorry and not given tyat coupan one of the Wrost application ever saw…
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Response from developer
Hi! We’re sorry for the experience and completely understand your concern. Please don’t worry, our support team will help you. Kindly submit a ticket here: https://support.thedermaco.com/support/tickets/new or contact us at 8800778017.
Amazing App with Genuine Product
DermaCo app genuinely makes skincare easier. The skin analysis + AI coach nailed product picks for my oily, acne-prone skin and explained ingredients like AHA/BHA in 60 seconds. Ordering is fast with 2-3 day delivery in Pune, refill reminders mean I never run out, and expert chat helped when I had a mild reaction. App-only discounts + subscribe & save cut costs. UI is clean, loads fast, no spam pop-ups. If you use DermaCo products, it removes guesswork, builds consistent routines, and focuses on results not just sales. Highly recommend for anyone tired of trial and error.
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Response from developer
Thank you so much for your feedback!
Genuine product
I’ve been using the Derma Co app regularly and have had a great experience. The app is very easy to use, with a clean and user-friendly interface. Finding products is simple, and the product descriptions are detailed and helpful. I also like the smooth ordering process and timely updates on order tracking. The skincare recommendations and offers available in the app are useful. Overall, it’s a convenient and reliable app for anyone interested in skincare products.
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Response from developer
Thank you so much for your feedback!
Great skin care app with excellent support
I've been using The Derma Co app for a while now and my experience has been wonderful. The app is easy to navigate, making it simple to find products suited to my skin concerns. The products are effective, authentic, and well-described. I also appreciate the responsive customer care team, which has been helpful whenever I had questions. Order tracking and delivery updates are smooth, making shopping completely hassle-free. Highly recommended for skincare lovers
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Response from developer
Thank you so much for your feedback!
My skincare Brand
i have been using dermatologist products consistently for a few months now and I'm really happy with the products every product feels comfortable on the skin. My skin looks healthier, smoother, and more refreshed. It has all the things needed for my skincare routine and hasn't caused any irritation. Overall, a great Company that delivers what it promises. Highly recommended!
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Response from developer
Thank you so much for your feedback!
Incorrect and Missing Items Delivered
I ordered products from Derma during a “Buy 2 Get 2 Free” sale on 20th March. However, my order was delayed by 10 days and was finally delivered on 30th March 2026.
Out of the 6 items I originally ordered, I received only 2—and those were not even suitable for my skin. Instead of arranging an exchange and providing the correct products, the company initiated a refund.
This feels unfair, as if I place the same order now, it will cost me significantly more. Additionally, the refund amount is not even complete.
I do not want a refund—I want the exact products I originally ordered. Please look into this issue. I can share my order ID via DM for further details.
Out of the 6 items I originally ordered, I received only 2—and those were not even suitable for my skin. Instead of arranging an exchange and providing the correct products, the company initiated a refund.
This feels unfair, as if I place the same order now, it will cost me significantly more. Additionally, the refund amount is not even complete.
I do not want a refund—I want the exact products I originally ordered. Please look into this issue. I can share my order ID via DM for further details.
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Response from developer
Hi! We’re sorry for the experience and completely understand your concern. Please don’t worry, our support team will help you. Kindly submit a ticket here: https://support.thedermaco.com/support/tickets/new or contact us at 8800778017.
Worst service
The delivery service is extremely unsatisfactory and the customer support is very poor. I ordered products worth ₹3500, but the delivery has been unnecessarily delayed without any prior information or updates.
What is more concerning is the lack of proper assistance from the customer service team. The executives do not seem to have clear guidance or the ability to provide helpful information regarding the order status. There appears to be no proper structure or coordination in the service.
Overall, this experience has been very disappointing and frustrating. I expected better service and communication regarding my order
What is more concerning is the lack of proper assistance from the customer service team. The executives do not seem to have clear guidance or the ability to provide helpful information regarding the order status. There appears to be no proper structure or coordination in the service.
Overall, this experience has been very disappointing and frustrating. I expected better service and communication regarding my order
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Response from developer
Hi! We’re sorry for the experience and completely understand your concern. Please don’t worry, our support team will help you. Kindly submit a ticket here: https://support.thedermaco.com/support/tickets/new or contact us at 8800778017.
Poor app maintenance very poor customer support
I ordered two products from the Derma Co app, but I still haven’t received them. By mistake, I added a wrong contact number and tried to change it immediately, but there was no option to edit it. I understand mistakes can happen, but when I requested cancellation or a refund, I didn’t get any proper response. Customer support is not replying and there is no attention given to the issue.
The products themselves are good, but the app maintenance and customer service experience is very disappointing. The app really needs better support and faster response for customers.
The products themselves are good, but the app maintenance and customer service experience is very disappointing. The app really needs better support and faster response for customers.
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Response from developer
Hi! We are sorry for the trouble caused. Once an order is dispatched, cancellation isn’t possible. You may refuse the order at delivery, and the refund will be processed as per policy. For help, call 8800778017 or raise a ticket here: https://support.thedermaco.com/support/tickets/new
Worst app and pathetic service/ delivery
I had ordered a product on 18th Nov 2025 with an expected delivery date of 23rd Nov 2025. Later, the delivery was rescheduled to 28th Nov, which I assumed was just a routine delay due to transport issues.
But then the real nightmare began — the delivery status suddenly changed to “Lost”, and no one bothered to inform me. I wrote emails, tried contacting customer support through every possible channel, but nothing worked. It took an entire week just to get in touch with them and finally receive my refund.
Overall, a terrible delivery and tracking experience. Extremely disappointing and completely avoidable if they had proper communication and support.
But then the real nightmare began — the delivery status suddenly changed to “Lost”, and no one bothered to inform me. I wrote emails, tried contacting customer support through every possible channel, but nothing worked. It took an entire week just to get in touch with them and finally receive my refund.
Overall, a terrible delivery and tracking experience. Extremely disappointing and completely avoidable if they had proper communication and support.
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Response from developer
Hi! Please accept our sincere apology. Please share your contact number with us at https://support.thedermaco.com/support/tickets/new and we will help you in the best possible manner. You can also connect with us at: 8800778017
Order Cancelled By Derma Co. after two days!
I had placed my very first order with Derma Co, hoping for a reliable and professional experience. Shockingly, my order was cancelled by them from their own end without any valid reason, explanation, or even a proper apology. This is absolutely unacceptable and shows a complete lack of professionalism.
When a brand cannot even handle a simple first-time order properly, it raises serious questions about their credibility and customer service standards. Such careless behavior not only wastes customers’ time but also destroys trust in the brand.
I am extremely disappointed, and I would strongly advise others to think twice before trusting Derma Co. A company that cancels orders without accountability does not deserve loyal customers.
When a brand cannot even handle a simple first-time order properly, it raises serious questions about their credibility and customer service standards. Such careless behavior not only wastes customers’ time but also destroys trust in the brand.
I am extremely disappointed, and I would strongly advise others to think twice before trusting Derma Co. A company that cancels orders without accountability does not deserve loyal customers.
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Response from developer
Dear Customer! We’re truly sorry to hear about your experience, it’s definitely not the level of service we aim to provide. Please be assured, this is being taken seriously. We kindly request you to share your order details by raising a ticket at: https://support.thedermaco.com/support/tickets/new
Bad experience
I have ordered Dermaco foundation twice, and both times the experience was disappointing.
•First Order: The foundation arrived completely leaked inside the packaging. Most of the product was wasted, and the packaging quality was very poor. Also, the quantity in the bottle seemed very less.
•Second Order: I ordered again hoping for a better experience, but this time the order is delayed, and I haven’t received any proper update. I am also unable to contact the delivery agent or customer support. It’s frustrating not being able to track or get any help regarding my order.
•First Order: The foundation arrived completely leaked inside the packaging. Most of the product was wasted, and the packaging quality was very poor. Also, the quantity in the bottle seemed very less.
•Second Order: I ordered again hoping for a better experience, but this time the order is delayed, and I haven’t received any proper update. I am also unable to contact the delivery agent or customer support. It’s frustrating not being able to track or get any help regarding my order.
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Response from developer
Dear Lavneet! We trust that you’ve spoken with our team and that the best possible resolution has been provided. We hope your concern has been addressed to your satisfaction.
Worst experience on 1st order itself.
I have ordered 3 products from derma co sunscreen , foundation and face serum, This was my first order with derma co as I thought the products are doctor friendly so wanted to try. Products are good but the service of this company is worst. My order was place on 9th may and the delivery date was 13th may before 6pm. Later my order was late but I didn’t received any communication from company. Then for confirmation I called customer care but their customer care representative was so rude as was acting like as if she doesn’t care If i cancel the order. I still waited for 2 days. Then I received a mail from delivery agent that my parcel will be delivered tomorrow, same time I received an mail from derma co company stating that my order has been cancelled due to delivery company cannot reach to my location….. i means whats happening????. I received my order today but the products they gave me was previous year manufactured. Foundation expiry date is july 2026 and it is manufactured in 2023. This was not at all expected from such good and know brand. These people should change the delivery partner soon. Not a good experience with the company and order from official website. Will try for some other brands instead.
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Response from developer
Dear Shivani! We are sorry to hear your experience. Could you please share your ticket number/order number so that we can get this checked right away?
Worst tracking (cannot name all issues here) - rating only for App UI/UX
If you cannot integrate the order tracking code with the rest of app , please don’t do it. People will stop using the app as it is a good app but that feature is making me want to delete the all as soon as my order arrives. Its better to order your products from other aggregators than your own app. And worst part is your app gives good offers but app just want me to shoot it down right away. Hope you work on the app properly or hire me as a PM and i will get it done way better than it is now. I just hope due to these small and irritating bugs app traffic will keep on decreasing to the point of closing it down.
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No response
I ordered face wash (pack of 2). But my order was cancelled after the payment is done. They said that my amount will be refunded in 8-10 business days. It’s been a month my amount is not refunded. I mailed them about it they said that mail is not working and gave me a link. The link is also not working. The link which they provided asked me to enter the order id which I did but it is not accepting. After that a lot of times I mailed them, but they are not responding. Such a waste of money this is. This is not expected from them. Please be carefull with this. I suggest you to not order any products from this. Thank you.
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Response from developer
Hey! We truly regret the trouble you've faced and understand your frustration. If you could share your order details via this link or by editing the review, we’ll be sure to look into this right away! https://support.thedermaco.com/hc/en-us/requests/new
Not getting any Refunds or not even Order
I ordered on Derma app on 31st August, proceed with payment option and then I paid the amount but the order not even Placed but the amount got Deducted. I know how the this things works like ‘ you’ll get the refund in 7-8 days or something like that but it’s been 2 weeks still I didn’t received any of refunds. I had also mailed you everything on your cc email with transaction id n also gpay screenshots and everything still what I got? Nothing. This is very Bad Experience I got from you guys and really disappointed that I’ll never order it something from this app Again.
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Response from developer
Hello, we apologize for the inconvenience you've experienced. We strive to provide a better experience for all our customers. Please share your order number with us via, https://support.thedermaco.com/hc/en-us/requests/new, we are committed to resolving your issue as soon as possible.
Nice 🫡
😊 👍🏼
Worst customer care service
I ordered two products in the buy one get one sale from the dermaco app on 13th june 2024. At first they delayed the delivery and ultimately returned my order without even contacting me. I never received the products and its been almost 2 months. I tried a lot to reach out for the customer care service but the response was really unsatisfactory. You cannot even directly contact them. All they ask you to do is fill a form and then they send you a mail apologising for the inconvenience. Till date my money is not refunded.
Honestly its been the most frustrating experience i have ever had.
Honestly its been the most frustrating experience i have ever had.
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Response from developer
Hello, we apologize for the inconvenience you've experienced. We strive to provide a better experience for all our customers. Please share your order number with us via https://thedermaco.com/contact-us, we are committed to resolving your issue as soon as possible.
Return or product related
It seems like had a frustrating experience with Derma's customer service. After purchasing a peeling solution from their app, i received a defective product with a shaking dropper that caused the product to spill inside the bottle. When you tried to return it the next day, they took 4 days to respond, despite their policy stating that returns should be processed within 7 days. When you attempted to return it on the 6th day, they informed you via email that it was not eligible for return. This has been a very disappointing experience for you, and you advise others to think twice before making a purchase from them.
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Response from developer
Hello! We're sorry to hear about the trouble you're experiencing. This isn't the experience we want for our users. Please share your order number at https://thedermaco.com/contact-us or here by editing the review, we will look into it ASAP.
Worst customer care
I’ve been ordering the products for years but recently I ordered two products into one sale but received only one product other one is missing, when i try to contact, there isn't any customer care no. to begin with rather they make you fill the form and mailed you that’s it. There is no way you could contact anyone if your order go wrong anyhow.
Derma co. team, if you do not want to loose your customers then please improve your customer care and post delivery services.
Conclusion -switching to other products who gives nice customer service.
Derma co. team, if you do not want to loose your customers then please improve your customer care and post delivery services.
Conclusion -switching to other products who gives nice customer service.
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Worst service and worst customer care
I always ordered online and even I purchased lots of product of Derma. But, this time I received half order. They have the worst customer care service, they don’t care anything about the customer. I feel like a fool and wondering why I wasted my money on them. They show they have the ticket or mail thing but in actual they don’t have and they even don’t show any ticket if or chat history. I connected with customer care guys multiple times and every time I received an excuse and now they are saying we delivered the product but in actual they don’t. First-say it’s delivered, then say it’s rejected and not delivered then say we delivered. Completely nonsense, even they didn’t track it, not checked the delivery or so, none of them. I was keep saying them I received partial order and not complete order, one product is missing. But, they keep saying we can’t do anything. Seriously man, how can you do that to your customer. Are we fool? I ordered multiple orders from a years and never raised issues. First time I asked them that I didn’t received the product and they just ignored. Worst worst worst experience, this is worst customer care I have seen in my life. I’ll never order from you. And I’m sure you don’t care still, because you think customer care is stupid.
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