Easy navigation and smooth
Been using this app for a while now and must say it’s such an easy and smooth running app. No such regular glitches. Everything is clearly mentioned and the customer support is also very effective. Such a nice beauty shopping experience fr <3
Average
I placed an order for Dot & Key sunscreen, and after a few days, the status was updated to “Delivered” even though I had not received the package or any call from the delivery person. After communicating with the support team, the product was resent to me. However, despite ordering two sunscreens, I received only one item.
This experience has been quite disappointing due to the repeated delivery and order issues. More than any other app, I have been using this one regularly to track my orders, so I expected a smoother and more reliable service.
This experience has been quite disappointing due to the repeated delivery and order issues. More than any other app, I have been using this one regularly to track my orders, so I expected a smoother and more reliable service.
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Fraud in name of buy one get one
They show that its buy one get one but you will receive only one product instead….later their customer care will not pick up ypur call nor will they accept return and gibe refund.. instead they will give reason that in order to get buy one get one free you should add other product to card….if such is case you should mention it properly while purchasing . Full manipulation under name of brand.
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You’re better off with other brands.
I have been a long time customer of Dot and Key but unfortunately their customer service has really disappointed me. I received a moisturiser with a broken cap, and some product was smeared outside as well, but they refused to give me a replacement, saying that the product was in a usable condition. This kind of an issue has happened once before (a few years ago) as well, but in that case, this brand offered me a replacement for much less damage. I don’t know why they would do this, and I’m so hesitant to use this product. They should know better being a skincare brand! I have now found a suitable replacement though, I won’t be buying any Dot and Key items in the future. There are several videos online that explain why this brand isn’t the best and is overpriced for the kind of ingredients they use. Check them out before purchasing something from here.
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Poor customer service
I ordered first time using their app with prepaid order. 3 products were missing. Raised complaint since 2 weeks with no resolution. Worst service. Closed the case saying no products were missing even when I offered them to review unboxing video. Highly unprofessional.
