No proper service
My experience with DeoDap was extremely disappointing. My order was delayed, and despite raising multiple support tickets and sending several emails, I never received a callback or a proper response from customer support. My support tickets were closed without anyone contacting me or resolving my concerns.
Eventually, my order was cancelled and a refund was processed only after repeated follow-ups. While I appreciate receiving the refund, the overall customer service was very poor and frustrating. Customers deserve timely communication and proper updates instead of having to chase support for days.
I hope DeoDap improves its customer support, response time, and order handling. Based on my experience, I cannot recommend shopping here.
Eventually, my order was cancelled and a refund was processed only after repeated follow-ups. While I appreciate receiving the refund, the overall customer service was very poor and frustrating. Customers deserve timely communication and proper updates instead of having to chase support for days.
I hope DeoDap improves its customer support, response time, and order handling. Based on my experience, I cannot recommend shopping here.
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Response from developer
Hello waseempatan, We sincerely apologize for the inconvenience; kindly reach out to socialcare@deodap.com and we'll look into it.
Amazing customer care
I placed my first order through this app, and due to my own mistake (I entered an incomplete address) I couldn't receive it. I honestly expected a long back and forth process to get a refund.
Instead, I was pleasantly surprised. Their team reached out to me, asked what had happened, initiated the return on their own, and processed the refund without me having to follow up or chase them.
I've been using e-commerce platforms for years, but this was by far one of the most seamless customer service experiences I've had. Exceptional support and a hassle-free refund process. Highly impressed!
Instead, I was pleasantly surprised. Their team reached out to me, asked what had happened, initiated the return on their own, and processed the refund without me having to follow up or chase them.
I've been using e-commerce platforms for years, but this was by far one of the most seamless customer service experiences I've had. Exceptional support and a hassle-free refund process. Highly impressed!
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Response from developer
Hey ross098767, We apologize for your experience. Kindly email socialcare@deodap.com so we can take a closer look.
😡Damage or not working Refund😡
😡Read the policy as i was suffered a lot. I ordered two solar light one was working and one not working I requested refund and they asked me to read policy because they created it in a way that no matter if product is now working i will get less then half of the product cost in refund. So read policy and I request deodap guys to work on it as you asked us to share the video of opening and still you give less then half of money then you too need to do check the product before sending to us with video of checking and working as this is totally loss for us or making us fool because this should be count as scam😡
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Response from developer
We are sad to know that your experience was not satisfactory. Please share your issue with us at socialcare@deodap.com and we will look into it at the earliest.
Wrong product sent but no solution
The worst app to exist like I mean I have ordered black eye masks in bulk and in the images it looked quite good but I have received a completely different product and now they wont refund??? Like really???
I don’t expect this kind of service from an app
Really disappointed
I don’t expect this kind of service from an app
Really disappointed
Response from developer
We are sad to know that your experience on the app was not satisfactory. Please share your issue with us at socialcare@deodap.com and we will look into it at the earliest.
I should believe on past reviews
Worst app experience ever. Almost every review complains about the same poor service and fake, unprofessional support team. They reply with the same fixed template messages without even reading or understanding the issue. Most of the time they don’t understand proper English or even simple Hindi.
It’s honestly better to receive a fake or copied product than receive nothing at all. They don’t even provide a proper cancel/refund option and seem to ignore legal concerns completely.
Better spend ₹5–10 extra on apps like Meesho or any trusted platform, but seriously don’t use this fake app.
It’s honestly better to receive a fake or copied product than receive nothing at all. They don’t even provide a proper cancel/refund option and seem to ignore legal concerns completely.
Better spend ₹5–10 extra on apps like Meesho or any trusted platform, but seriously don’t use this fake app.
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Response from developer
Hi, please share the details of your issue at socialcare@deodap.com so that we can look into it & assist you in the best possible way.
