Pathetic & Incompetent Support
Extremely disappointing experience with the Deodap app and its customer support.
I ordered a few items through their iOS app, but after placing the order, it simply did not appear under my account or in the order section. I have been following up with their support team for over 10 days, repeatedly explaining the same issue.
The most frustrating part is that not a single support representative seemed to understand the problem. Despite explaining it in simple English multiple times, I kept receiving irrelevant responses that had no connection to my actual issue. There has been no meaningful investigation and no proper resolution.
The customer support experience has been incredibly frustrating and gives the impression that they simply keep sending generic replies until the customer eventually gives up.
The app itself is also unreliable. Logging in requires an OTP, and even receiving that OTP is inconsistent—sometimes it arrives instantly, but most of the time it doesn’t arrive at all.
Overall, a pathetic user experience, unreliable app, and extremely poor customer support.
Would not recommend. Don’t waste your time or money unless you’re prepared to deal with an unresponsive and ineffective support system.
I ordered a few items through their iOS app, but after placing the order, it simply did not appear under my account or in the order section. I have been following up with their support team for over 10 days, repeatedly explaining the same issue.
The most frustrating part is that not a single support representative seemed to understand the problem. Despite explaining it in simple English multiple times, I kept receiving irrelevant responses that had no connection to my actual issue. There has been no meaningful investigation and no proper resolution.
The customer support experience has been incredibly frustrating and gives the impression that they simply keep sending generic replies until the customer eventually gives up.
The app itself is also unreliable. Logging in requires an OTP, and even receiving that OTP is inconsistent—sometimes it arrives instantly, but most of the time it doesn’t arrive at all.
Overall, a pathetic user experience, unreliable app, and extremely poor customer support.
Would not recommend. Don’t waste your time or money unless you’re prepared to deal with an unresponsive and ineffective support system.
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Delivery takes too long very bad app please give my money back🙏🏻🙏🏻
Didn’t receive my orders and i already completed payments, no more updates till this day. They are cheating on ppls and this is not fair, we trusted you and thats why send money.
Regret Ordering From This Store – No Support
LExtremely disappointing experience. I accidentally placed an order and immediately contacted customer care to cancel it and place a different order. Unfortunately, the replacement order was also not as expected, so I promptly contacted customer care again to request a return and refund for the original order.
Despite repeated concerns and multiple emails, I have received no meaningful assistance or resolution. The lack of customer support is extremely frustrating and has completely ruined my experience with the online store. Immediately I have now deleted the app also from device
I genuinely regret purchasing from this platform. I would strongly recommend thinking twice before ordering unless you are prepared to deal with poor after-sales support and unresolved complaints.
Despite repeated concerns and multiple emails, I have received no meaningful assistance or resolution. The lack of customer support is extremely frustrating and has completely ruined my experience with the online store. Immediately I have now deleted the app also from device
I genuinely regret purchasing from this platform. I would strongly recommend thinking twice before ordering unless you are prepared to deal with poor after-sales support and unresolved complaints.
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Cheap quality worst customer services ever
One item in my order is damaged, so I placed complaint within two hours of delivery. Still, I can’t get anything any response from them. And this is not my side of fault. This is their customer services which are really poor. I have find multiple time and uploaded my complaint on the app as well as mobile number given, but no response at all. So this is worst app. I could ever see, and I can’t trust like this. Nonsense chat bot responses I hate this if a customer is trusting you you should be responsible to know that they are trusting you fully and you should make them trust you
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scam
Worst customer service, they sort of catch interest of customers by showing free items as gifts in there cart and when customer buy other items along with it, they refuse to give free gifts by saying glitch and for the items which I paid with those items also, there is a issue either wrong colour, defective or missing items, customer service is worst they don't give a call and there email respond is 2 days and it's not like when a customer sent the first email for every reply to the email they take 2 business days and even don't sort out the issue
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