Great Products, Poor Customer Service
I genuinely love the products from Ghar Soaps…
De-Tan soap and the regular face wash are excellent and very effective. However, I am giving a 3-star rating because their logistics and customer support really need improvement. After placing an order on the app or website, the order status doesn't update for 3-4 days. Even when reaching out via email, I only receive automated replies without any real resolution, which can be a bit frustrating. The overall delivery time is also quite long. I really hope the team improves their tracking and customer service, as the products themselves are absolutely amazing…
De-Tan soap and the regular face wash are excellent and very effective. However, I am giving a 3-star rating because their logistics and customer support really need improvement. After placing an order on the app or website, the order status doesn't update for 3-4 days. Even when reaching out via email, I only receive automated replies without any real resolution, which can be a bit frustrating. The overall delivery time is also quite long. I really hope the team improves their tracking and customer service, as the products themselves are absolutely amazing…
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BDBS Desai
Fraud
I have ordered 4 items. One item was missing and I didn’t get my missing item as well as did not received my refund money. After mailing them several times, automated response comes like video proof of unboxing is required. I have never faced such issues ever before during previous orders, so didn’t feel to make an unboxing video. As no video evidence is there, they are not sending me my missing product nor my money
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AAkash_Patel20
Poor delivery system
Even after placing the order and making the payment, the product was not delivered due to poor delivery service. Despite multiple follow-ups and emails, the refund process was also unnecessarily delayed. The refund was processed only after repeated reminders and considerable follow-up.
Till date, I have not received the product due to the poor delivery service. This has caused significant inconvenience and wasted my time.
Very disappointing service and poor customer experience.
Till date, I have not received the product due to the poor delivery service. This has caused significant inconvenience and wasted my time.
Very disappointing service and poor customer experience.
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PPunnnnu
Worst customer support
Worst customer service. I placed my order on 8th May, and today it's already 20th
May, but my order still hasn't even been dispatched. There is no proper way to contact support — the help chat doesn't work, and even on Instagram they only receive messages without responding.
It feels like they are just holding customers' money for 15–20 days without any updates. If you're planning to order something for an event or a specific occasion, I would strongly suggest being careful because you may not receive it on time. I'm still waiting for my products and there has been absolutely no response. Very disappointing experience.
May, but my order still hasn't even been dispatched. There is no proper way to contact support — the help chat doesn't work, and even on Instagram they only receive messages without responding.
It feels like they are just holding customers' money for 15–20 days without any updates. If you're planning to order something for an event or a specific occasion, I would strongly suggest being careful because you may not receive it on time. I'm still waiting for my products and there has been absolutely no response. Very disappointing experience.
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APAnkur Panot
Ordered items still not delivered 🤦🏻♂️
I ordered items from this application on 3rd march 2026 .. but still i not received the items .. it shows like "shipment not ready for the pickup" in tracking status .. i done with prepaid 🤦🏻♂️ .. there is no response from customer service team .. so guys don't do prepaid for this 🙃 or else u wont get items .. I decided to give complaint against this team ..
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NGNishanth Nish gowda
