Great Products, Poor Customer Service
I genuinely love the products from Ghar Soaps…
De-Tan soap and the regular face wash are excellent and very effective. However, I am giving a 3-star rating because their logistics and customer support really need improvement. After placing an order on the app or website, the order status doesn't update for 3-4 days. Even when reaching out via email, I only receive automated replies without any real resolution, which can be a bit frustrating. The overall delivery time is also quite long. I really hope the team improves their tracking and customer service, as the products themselves are absolutely amazing…
De-Tan soap and the regular face wash are excellent and very effective. However, I am giving a 3-star rating because their logistics and customer support really need improvement. After placing an order on the app or website, the order status doesn't update for 3-4 days. Even when reaching out via email, I only receive automated replies without any real resolution, which can be a bit frustrating. The overall delivery time is also quite long. I really hope the team improves their tracking and customer service, as the products themselves are absolutely amazing…
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Fraud
I have ordered 4 items. One item was missing and I didn’t get my missing item as well as did not received my refund money. After mailing them several times, automated response comes like video proof of unboxing is required. I have never faced such issues ever before during previous orders, so didn’t feel to make an unboxing video. As no video evidence is there, they are not sending me my missing product nor my money
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Poor delivery system
Even after placing the order and making the payment, the product was not delivered due to poor delivery service. Despite multiple follow-ups and emails, the refund process was also unnecessarily delayed. The refund was processed only after repeated reminders and considerable follow-up.
Till date, I have not received the product due to the poor delivery service. This has caused significant inconvenience and wasted my time.
Very disappointing service and poor customer experience.
Till date, I have not received the product due to the poor delivery service. This has caused significant inconvenience and wasted my time.
Very disappointing service and poor customer experience.
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Worst customer support
Worst customer service. I placed my order on 8th May, and today it's already 20th
May, but my order still hasn't even been dispatched. There is no proper way to contact support — the help chat doesn't work, and even on Instagram they only receive messages without responding.
It feels like they are just holding customers' money for 15–20 days without any updates. If you're planning to order something for an event or a specific occasion, I would strongly suggest being careful because you may not receive it on time. I'm still waiting for my products and there has been absolutely no response. Very disappointing experience.
May, but my order still hasn't even been dispatched. There is no proper way to contact support — the help chat doesn't work, and even on Instagram they only receive messages without responding.
It feels like they are just holding customers' money for 15–20 days without any updates. If you're planning to order something for an event or a specific occasion, I would strongly suggest being careful because you may not receive it on time. I'm still waiting for my products and there has been absolutely no response. Very disappointing experience.
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Ordered items still not delivered 🤦🏻♂️
I ordered items from this application on 3rd march 2026 .. but still i not received the items .. it shows like "shipment not ready for the pickup" in tracking status .. i done with prepaid 🤦🏻♂️ .. there is no response from customer service team .. so guys don't do prepaid for this 🙃 or else u wont get items .. I decided to give complaint against this team ..
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Response And Offers
I have not received any response through chat or email regarding the concerns I raised, possibly because I placed my order using the Ghar Soaps app.
I strongly advise others to be cautious while using this app. It promotes offers that do not work in practice and encourages customers to make online payments. However, when issues arise, the responsibility is shifted to third-party providers instead of being properly addressed.
This lack of accountability and customer support is disappointing. I would not recommend using this app.
I strongly advise others to be cautious while using this app. It promotes offers that do not work in practice and encourages customers to make online payments. However, when issues arise, the responsibility is shifted to third-party providers instead of being properly addressed.
This lack of accountability and customer support is disappointing. I would not recommend using this app.
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Wonderful product
After a long time got the product of my choice Thanks a lot
Worst soap!
They just went shark tank and went viral. Verify false advertisement, doesn’t work as mentioned.
Premium Quantity
Best price With Premium Quantity Product!
Experience
De-Tan Effect: A significant number of users report that with consistent use, the soap visibly reduces tanning, making their skin appear lighter and more even-toned.
• Natural Ingredients: The soap is claimed to be made with natural ingredients like Saffron and Sandalwood. It is often marketed as Paraben-free and SLS-free.
• Moisturizing: Some reviews mention that the soap is non-drying and leaves the skin feeling soft.
• Fragrance: The natural scent of Sandalwood and Saffron is a big plus for many customers.
• Exfoliation: The Magic Soap has one rough side that is designed for gentle exfoliation, which people use to scrub off dead skin and tan.
• Natural Ingredients: The soap is claimed to be made with natural ingredients like Saffron and Sandalwood. It is often marketed as Paraben-free and SLS-free.
• Moisturizing: Some reviews mention that the soap is non-drying and leaves the skin feeling soft.
• Fragrance: The natural scent of Sandalwood and Saffron is a big plus for many customers.
• Exfoliation: The Magic Soap has one rough side that is designed for gentle exfoliation, which people use to scrub off dead skin and tan.
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Title: Feels like a scam — very disappointed
I placed a prepaid order for 2 face washes and 3 packs of Palesh soaps from Ghar Soaps, but I only received one face wash and one soap pack. When I contacted customer care, they asked me to send an unboxing video — which I obviously didn’t take, because who records every delivery? Instead of helping or checking properly, they just kept asking for the video. It honestly feels like a scam because I already paid for everything but didn’t get what I ordered. Really disappointed with this kind of service. I used to like their products, but after this experience, I don’t think I’ll ever order again.
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Awesome Result
Using since last two months… it’s amazing. Really shocking result.
Fraudster company
I’ve been scammed by this app not once, but twice. They completely wasted my time, money, and broke my trust.
The first time, I placed a prepaid order that never got delivered for months. Their only customer support is through email, and after sending hundreds of follow-ups asking for either cancellation or a refund, I finally got my money back after more than a month.
Despite that, I gave them a second chance and placed a COD order. This time they delivered after 15 days, but only sent half of what I ordered. Since it was from their official website, I trusted them and didn’t bother to record an unboxing video, though I did click a picture of the package and items. When I raised the issue through email and Instagram DMs, all I got were automated responses, and finally, a demand for a video to process any refund.
This has been the worst online shopping experience I’ve ever had — even small businesses are far more reliable and customer-friendly than this fraudster app.
The first time, I placed a prepaid order that never got delivered for months. Their only customer support is through email, and after sending hundreds of follow-ups asking for either cancellation or a refund, I finally got my money back after more than a month.
Despite that, I gave them a second chance and placed a COD order. This time they delivered after 15 days, but only sent half of what I ordered. Since it was from their official website, I trusted them and didn’t bother to record an unboxing video, though I did click a picture of the package and items. When I raised the issue through email and Instagram DMs, all I got were automated responses, and finally, a demand for a video to process any refund.
This has been the worst online shopping experience I’ve ever had — even small businesses are far more reliable and customer-friendly than this fraudster app.
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Amazing
Very effective soap
Customer service
Such a terrible process for cancellation of any order if u can’t handle or provide any support to customer then why u created a website it would be good if we buy your product for third party app don’t just look at your product only customer service is also as important as sale of product
Late
It is fifth day of my Order and when I track my shipment it is saying confirmed only not even shipped
Fraudulent Practices and Poor Service.
I ordered soap from their website over 7 days ago, but it has not been shipped. They cannot provide a refund, have no update on shipping, and cannot give an estimated delivery time. Emails are ignored or answered with copy-paste replies. This is unprofessional and feels like a scam.
Poor service
Very very poor service
I order on 15 August 2025 still not received…. Very disappointing
I order on 15 August 2025 still not received…. Very disappointing
Slow delivering
So much slow process , I haven't received my product,i ordered 7 days ago
I made the payment on 8th August and the order has not arrived yet soo lazy worst app i thought good
I made the payment on 8th August and the order has not arrived yet today 17 august soo lazy worst app dont pay online it will be come to much late like 15 days 20 days it will b come
