Don’t go here
Just don’t go here well to the Lower Hutt branch, they are terrible.
Order script
Sadly the ability to order scripts is no longer available, meaning having to call the doctors surgery
Missing key functionality
The basics seem fine, but I hate that I can’t communicate with my GP practice or GP, and I can’t request scripts for children on my account.
It seems like such basic functionality.
It seems like such basic functionality.
Shared email address
I have great difficulty with my husband's own portal - sadly he had to use a different mail account whereas he is completely unable to use any device, being of advanced age and cognitively unable to use digital devices. Yes, yes, privacy etc but there should be a limit to where privacy can't be an issue. Couldn't you get in touch with our GP to get a clear picture so I as a wife can include him in my own account?
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Errors
Can’t see my own file information S always says unexpected error. Can’t be unexpected if it happens every time you open the app.
Needs someone to update and fix it urgently!
Needs someone to update and fix it urgently!
Easy to use
Makes a big difference to booking appointments
Worst app ever
They don’t allow you to change practice even you want to stay in The Doctors franchise network! The invitation code will be greyed out. You can not change it!
Not actively updated
No matter what GP, practitioner or practice selected there is no availability to book an appointment, even months in advance. You need to call to make an appointment.
First time user
This is the first time using the app but I do not seem to be able to book an appointment.
I cannot download the app. Why?
I cannot download the app. Why?
Hit & Miss
App is inconsistent with its function. Too many errors.
Have to use credit card
App functionality is good however it doesn’t have the ability to pay via Southern Cross like Manage My Health app did.
Family Unfriendly
Great for individuals, massive gap in functionality to enable families a great CX. I now have to revert back to calling my medical centre to book an appt or order a repeat prescription for my children.
Now can’t book an appt online or the app
Horrible app
What’s the point of wasting your patients time forcing them to download an app if the practice hasn’t even enabled the appointment booking function?
Please make the online booking function available again on your website, this update to app booking is such a step back in terms of patient convenience for booking appointments, and a waste of time for everyone involved.
What’s the point of wasting your patients time forcing them to download an app if the practice hasn’t even enabled the appointment booking function?
Please make the online booking function available again on your website, this update to app booking is such a step back in terms of patient convenience for booking appointments, and a waste of time for everyone involved.
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Appointment booking
This is no good. This won’t allow me to book an appointment. I used to be able to book a time that was available and suit my needs. Now I must phone up to book. A step back in time
Does not update
It’s a waste of time downloading an app
That doesn’t work very good
Apparently docs have to review everything before it goes onto app
It’s not happening for me
1 month now
That doesn’t work very good
Apparently docs have to review everything before it goes onto app
It’s not happening for me
1 month now
Extremely disappointing
Such a shame our practice has switched to this. Health365 web portal was infinitely better.
Lost health indicators
The health indicators, like blood pressure records, stored on Manage my Health aren’t now available on this app, very disappointing!
👍
Works for me.
No problems
So far this seems to work at least as well or better than Manage My Health.
Useless.
What’s the point of an app that allows you to book appointments when A) the clinic doesn’t keep them. ie. Im routinely waiting 20 - 45 minutes or more past the time, and B) 9 times out of 10 the app says ‘we havnt enabled that feature yet’.
On the rare occasion it will allow me to book, my doctors isn’t available for months.
Health care is a joke in NZ.
On the rare occasion it will allow me to book, my doctors isn’t available for months.
Health care is a joke in NZ.
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