“Clicks” on advertising link by itself
Every few minutes of using the app it will open a Safari link to an advertiser even if you don’t click the link. It used to be a good app but it’s now useless. I’ve deleted it and just use the browser instead.
New comment format
It sucks go back to the original!
Broken
Offline reader mode has been broken for months and support says they don’t know when it will be fixed.
Warning re:cancellation
The digital subscription to The Globe and Mail requires that one call and speak with a representative in order to cancel the subscription. The process is very cumbersome and unnecessary. Think cautiously before subscribing. Also, the paid version still has advertisements.
Can't use offline
My phone hasn't downloaded the latest edition since Feb. Appears to start and then it fails. Not clear if it's a bug or a setting on my phone, but frustrating .
The ads suck
They try and trick you into clicking ads which takes you out of the app
Keeps logging me out
Needing to reauth every time makes for a horrible user experience.
Please fix settings glitches
Font size adjustment does not work. Several bugs with system font and font size slider. No changes available for size of article font.
Could be a fault on my end. App continually crashes.
Update:
The app is holding up well on both my iPhone and my iPad. The original glitch seems to have recovered ,could very well be a problem on my end.
New subscriber here and I not impressed. Works fine on the MacBook but is garbage on iPhone and iPad.
The app is holding up well on both my iPhone and my iPad. The original glitch seems to have recovered ,could very well be a problem on my end.
New subscriber here and I not impressed. Works fine on the MacBook but is garbage on iPhone and iPad.
App continually crashes.
New subscriber here and I not impressed. Works fine on the MacBook but is garbage on iPhone and iPad.
Daily Log-in Huge Nuisance
The app now requires daily log-in. Ridiculous. I guess the Globe and Mail has too many subscribers. Daily log-in is a strategy to drive subscribers away. Message received.
App needs to be better
I really want to use this service, but the app is not good enough. It logs me out every day. There are distracting video ads. The Globe should take inspiration from the Economist for their app.
Crashes
Use to work ok but for last year crashes within seconds.
You have to call a 1 800 number to cancel
Feel dishonest
Still logging me out
Thought Devs fixed it but nope, this app is still logging me out😡
And i don't understand why the Developers ask us to call, when they should be fixing it within the app
And i don't understand why the Developers ask us to call, when they should be fixing it within the app
Low effort app development
Update: July 7, 2026. Still getting signed out without warning and must sign in to access content. Clearly, Subscribers are being overcharged for content and the developers are overpaid to write basic code.
Update: June 29/26. Had to log in again. V 10.12.1. DO NOT reply you are sorry and to contact the support number. They are swamped because of basic failure.
Update: June 19/26. Why does the app log me out daily now?
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Many articles are from third parties such as Reuters. (1) Why are subscribers not able to customize and organize the sections we prefer to read? If I don't care about the Life, Watchlist, Politics nor Opinion sections, but prefer Sports and Real Estate, why am I not able to move some to the bottom and Sports up? Too much development cost? (2) Why are subscribers not able to clear our reading history? That takes up storage space on our mobile devices. (3) Why does the Globe customer service not know when our promotional periods are over? There's no way to determine that by logging in either. (4) When users see a photo in the "card view" of an article, many times that photo is missing when users open the article. (5) I don't need to see the writers face in such a prominent size.
Update: June 29/26. Had to log in again. V 10.12.1. DO NOT reply you are sorry and to contact the support number. They are swamped because of basic failure.
Update: June 19/26. Why does the app log me out daily now?
-----
Many articles are from third parties such as Reuters. (1) Why are subscribers not able to customize and organize the sections we prefer to read? If I don't care about the Life, Watchlist, Politics nor Opinion sections, but prefer Sports and Real Estate, why am I not able to move some to the bottom and Sports up? Too much development cost? (2) Why are subscribers not able to clear our reading history? That takes up storage space on our mobile devices. (3) Why does the Globe customer service not know when our promotional periods are over? There's no way to determine that by logging in either. (4) When users see a photo in the "card view" of an article, many times that photo is missing when users open the article. (5) I don't need to see the writers face in such a prominent size.
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Offline reading doesn’t download automatically
Offline reading doesn’t work. It’s doesn’t download articles while connected for offline reading later.
The app is experiencing frequent crashes on ios
The app is experiencing frequent crashes on ios
Response from developer
We're sorry you're experiencing these issues. We’d need more details to investigate further. Please contact our support team at 1-800-387-5400 so we can help resolve this promptly. We appreciate your feedback and are here to assist you!
Unhappy
Can’t share can’t send can’t access
Authentication issue
10.12.1 does not solve the authentication issue for me. I have to sign in every day; sometimes every time I use the app.
