THE WORST!!!
This app has been the WORST to deal with in the past few MONTHS. I’ve been a loyal customer for over 6 years and it’s never been this bad. The amount of glitching and freezing to the point where every few scrolls down it freezes. If I click on an item it almost ALWAYS comes up as an error message which then I have to press the retry button multiple times just for it to reload the product. And don’t even get me started trying to search for an item, completely irrelevant filters and items just pop up and flood the app. I literally just end up closing the app out of frustration and don’t even want to purchase anything anymore. What’s even worse is their automated responses to general customer concerns/complaints. SO many of your customers are having the same issues as me and nothing has been done about it for months. No care whatsoever. I’m deleting the app
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Response from developer
Hi Sammy, Thank you for taking the time to leave this feedback. We truly appreciate that you took the time to let us know about your unsatisfactory experience with our App and customer support, and sincerely apologise for the experience. We would love to resolve this for you, to message us for further support, please visit our Help Centre. We look forward to hearing from you. Thanks, THE ICONIC 🖤
My favourite shopping
The best in everything
When it works, it works great
When this app is working, it’s great. But more often than not, the app is glitchy, isn’t easy to navigate back from a item page, often clicking on a brand (repeatedly) doesn’t work, overall super buggy most of the time.
Not user friendly
App is hard to navigate and the filter categories are always polluted with other items that don’t match. Adding wish list items to a board is difficult and often stops working. Website is much easier to navigate, I would not choose to purchase through the app.
Great shopping
Always spot on service
